pureology.com Reviews

This line completely transformed my hair. A lot of other brands cost double the price and don't come close to the results. I use both the shampoo and conditioner every single day. I'd definitely recommend this to anyone.

This is awful. My naturally thick, wavy hair felt flat, waxy, hard, and sticky after use. I gave it a month of trying, using it once weekly, and it never improved.

I borrowed my friend's Pureology nano gold shampoo and conditioner and was really impressed with how my hair looked and felt. So I decided to invest in my own set. I'm 26 with Asian low porosity hair that's always been silky and smooth. I did some research and picked up their hydrate line from an online beauty retailer. Three weeks in and my hair has never been drier. It's honestly shocking. I've done deep conditioning masks this past week trying to fix it, but even those haven't gotten my hair back to how it was before I started using Pureology. I can't recommend this product to anyone. As a student, spending this much on shampoo and conditioner was a huge investment that completely disappointed me.

Their website is terrible. It took me three separate attempts just to complete an order. I sent an email to customer service and got nothing back. When I finally managed to get through with my order, they sent me the wrong product. I called and the representative told me I had to return it myself at my own cost and basically brushed off everything else I brought up.

I'm pretty sure I got a fake bottle of their conditioner, even though the seller claimed it came straight from the company. The smell is completely off compared to the real product I've used for years. It doesn't have that salon quality at all. I kept using it anyway hoping it would work, but now my hair feels like straw. I've reported this counterfeit bottle to the seller.

I've made three bulk orders from them, each time ordering over 6 liters of product. Two out of three times my orders arrived short on what I paid for. Both times it took over a month just to get the issue resolved. Right now I'm a month into trying to fix the second shortage and still haven't gotten it straightened out. I'm done ordering from them.

I canceled my subscription 7 months back but I keep getting charged every couple of months and have to dispute the charges and contact them over and over. I've removed my card from their website and officially canceled with a confirmation, yet the charges keep coming. If another shipment shows up, I'm filing a complaint with the Better Business Bureau. I'm also posting about this on every social media account they have. I'll keep doing this until your incompetent team figures out how to stop charging customers for canceled subscriptions. I've checked Reddit and apparently this is something you guys do to a lot of people. I tried being reasonable, but this is the third time I've wasted my time getting my money back. This needs to stop.

I spent almost $100 on their volume shampoo and conditioner and it's a total letdown. The stuff is honestly garbage. I can't even run a comb through my hair after using it. And their claim about getting 80 shampoos from one bottle is completely false. I won't touch this brand again. Biolage is way better.

Used Pureology Gold as directed and only applied it three times. My scalp started itching and burning intensely, and I developed the same irritation wherever the shampoo touched. Within days my hair began falling out in large chunks. Now I have significant hair loss around the edges and throughout my head. I've had to resort to wearing a wig. I reached out to their customer service team with photos of what happened, but they refused to provide any refund.

Their customer service representatives are incredibly unhelpful. Each person I spoke with gave me contradictory information. They clearly don't understand their own products or policies. I'm not giving this company another chance.