RE/DONE sells apparel and accessories, including denim, jumpers, cardigans, and footwear. This page brings together customer reviews and ratings for RE/DONE's online store, helping you understand what shoppers experience when ordering from shopredone.com.
RE/DONE Reviews
1.3
18 reviews
What Shoppers Say About RE/DONE
Created with AI, based on recent reviews
RE/DONE is rated 1.3 out of 5 by 18 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The most frequent complaints center on product quality, with customers reporting that items feel cheap, poorly made, and not worth the premium pricing. Shipping and delivery are major pain points, with orders taking two to three weeks to arrive and tracking information being unreliable or absent. Customer service responsiveness is another consistent issue, with shoppers reporting week-long delays in receiving responses to inquiries and confusing or unfavorable return policies that appear to start the return window before items actually arrive.
While a small number of shoppers report positive experiences with RE/DONE's physical stores, the online shopping experience receives overwhelming criticism. Customers describe difficulty contacting the company, unclear communication about shipping timelines, and an unhelpful return process that sometimes shifts costs to the customer. Product fit and comfort are also disputed, with reviews mentioning items that hurt to wear despite attempts to size up. The rare positive ratings appear to be exceptions rather than reflecting typical customer experience with the retailer.
Customer Reviews (18)
Sorted by: Most recentRachel M.Jan 19, 2026
Waited over two weeks for my order to arrive. When it finally got here, the jumper was clearly a knockoff with terrible quality. I reached out the same day asking about a return, and it took more than a week just to get a response. They wanted photos and proof of purchase, so I sent everything back immediately. A week and a half later, still nothing. They never gave me a return address or any way to send the item back. Do yourself a favor and order elsewhere.
Nicole B.Dec 11, 2025
Don't waste your money with this company. They're selling cheap knockoffs that feel flimsy and poorly made. Shipping took three weeks and they never kept me updated. The tracking information was basically worthless. This outfit sources from overseas and just repackages imitations.
Michelle D.Jan 30, 2024
Their return policy is super sketchy and confusing. The website claims you get 14 days from the fulfillment date, but it turns out fulfillment means when they email you that your package shipped. The timer starts before your item even arrives. They don't use fast shipping either, so by the time my order showed up eight days later, I basically had just six days (really four business days) left. I thought I had 14 days from getting the package, so I requested my return on day ten. That's when they told me I was out of luck. Won't refund my $250 plus jeans because I missed their sneaky deadline.
Jennifer W.Dec 12, 2023
Bought these clogs because the reviews made them sound super comfy. Total disappointment. Can barely walk in them without my feet hurting in like 5 different places. Ordered a size up thinking it would help, but they still squeeze tight across the top and hurt my arch. Walking in these feels like being barefoot on concrete while getting your feet squeezed. The shoes themselves look nice and seem well-made, so I figured I'd give them a shot around the house. Nope, ten steps and I'm in pain. Tried to return them and found out final sale means you're stuck with them. Paid $255 for shoes I literally cannot wear. They won't take them back and that's just wild to me. Lesson learned the hard way. Not shopping there again.
Ashley C.Nov 21, 2023
Poor Quality & Terrible Customer Service. I splurged on RE/DONE jeans thinking the high price meant high quality. I was dead wrong. They ripped after barely wearing them a handful of times. Contacted customer service and they basically said I'd have to pay to ship them back to the US for repairs myself. I'm up north in Canada so that would cost more than fixing them locally. They stopped responding to my messages after that, and clearly I'm not the only one dealing with this based on other complaints. Hands down the worst brand and customer service I've dealt with. Steer clear.
Derek S.Jul 2, 2023
I'm obsessed with their physical stores, honestly my go-to place. Unfortunately their online operation doesn't come close to matching that. Grabbed a matching top to go with a cardigan I bought in store, and the site promised delivery in three to four days. Still no shipping confirmation and I can't figure out how to contact anyone because there's no email support and their chat takes forever to respond. Seems like they just process orders whenever they feel like it.
Sophie L.Sep 15, 2022
The t-shirt I got was low quality and looked nothing like the pictures online. I immediately asked for a refund but their support team gave me the runaround and I finally threw in the towel. They use some European website setup that's intentionally unclear so they can dodge consumer protection laws. Absolutely won't shop with them again.
Patricia H.Aug 5, 2022
Given that their jeans run close to $300, the customer service and return policy are completely unacceptable. The problem is each pair fits totally different because of the vintage aspect, and they won't help you out if you need to return something. I'm definitely not ordering from them again.
RE/DONE Review FAQ
What is RE/DONE's average rating on RetailCoupons.com?
RE/DONE is rated 1.3 out of 5 based on 18 customer reviews. The rating distribution shows that 83 percent of reviews are one star, 11 percent are two stars, and 6 percent are five stars.
What are the most common complaints about RE/DONE?
The most frequent complaints involve slow shipping (two to three weeks), poor product quality that does not match the premium pricing, unresponsive customer service with week-long response delays, confusing return policies, and unclear return windows. Customers also report difficulty contacting the company and feeling their returns are not processed promptly.
Do customers recommend shopping at RE/DONE's online store?
Based on review sentiment, very few customers recommend the online store. While some shoppers mention positive experiences at RE/DONE's physical retail locations, the overwhelming majority of online reviews are negative and discourage purchasing from shopredone.com.
Are there specific product quality issues mentioned in reviews?
Yes. Customers report that products feel cheap and flimsy despite high prices, with examples including jeans that ripped after minimal wear, jumpers described as knockoffs or counterfeits, and clogs that cause foot pain in multiple areas. Reviewers question whether items are authentic given the low perceived quality.
How do I write a review for RE/DONE on RetailCoupons.com?
You can submit your own review after making a purchase from RE/DONE. Share details about shipping time, product quality, fit, customer service responsiveness, and your overall experience. Honest feedback helps other shoppers make informed decisions about whether to order from this retailer.