Lilly Pulitzer Reviews

I've always loved Lilly and own many beautiful pieces, but that's changing. I bought a dress at the end of October for a December cruise. The second I took off the tag on New Year's Eve, I saw a hole in the fabric. Customer service told me since the tag was removed it was final sale. I can't believe a brand like Lilly won't stand behind their products. This will be my last purchase from them.

Absolutely the worst customer service I've ever seen from a company of their reputation. I paid for overnight express shipping and my package never arrived. Nobody picks up the phone and emails go unanswered. I ended up having to drive to the mall because I needed it for an event. When it finally showed up, I returned it right away since I'd already bought a replacement. I've been trying to get someone to refund my shipping charge but it took an entire day of calling just to get through, and the email bot was useless. They eventually gave me a credit as a gift instead of refunding my original payment method, so now I'm stuck fighting with them again to fix it. Customer service is basically nonexistent. Shop somewhere else. This company isn't what it used to be. You're not valued as a customer at Lilly. Spend your money elsewhere. In person employees are actually nice and helpful, but online support is a nightmare where your time and money disappear.

Absolutely terrible service. I purchased a lot of items online and picked them up at the Gardens Mall location for gift wrapping. I arrived and politely asked for gift bags for 7 items for 3 different people. Three employees just stared at me, looked at each other with what felt like disgust, and I felt really humiliated and uncomfortable. After about 10 minutes of them talking privately, they came back and said they wouldn't help because I didn't buy it in the store. I felt judged and unwelcome as a customer. It was such a bad experience that day. This company needs training on how to actually treat customers.

I spent $500 on 3 Danika dresses and followed every washing instruction carefully, but all three shrunk by 1 to 2 inches. Nobody would help at all. I called the local store and customer service and both just said to call the other place. There's no accountability or care about returns. This brand has serious quality issues and doesn't seem to care about fixing them.

I own several Lilly pieces and had been happy until this. The Riley pant cost me $128 and I washed it in cold water then air dried it. I reached out to customer service twice about the terrible fabric quality because after one wash it got these pill balls all over it. Both times the rep said they couldn't help because I'd worn them. I pointed out that if I'd known this would happen I would have returned them immediately, but got the same response both times. These pants aren't worth the high price tag.

I reached out to customer service after not receiving an item. While the package theft wasn't their responsibility, they didn't offer a replacement which seemed really unfair. When I mentioned this to friends, they said other retailers would have replaced it no problem. The whole situation left me frustrated and let down.

They deleted my negative review after I had a really bad experience with their customer service. I got a defective Ellorie pink sweater and emailed customer service multiple times with zero response. When I finally got through on the phone, I waited 30 minutes and the representative was rude and didn't actually fix anything. They're a nightmare to deal with. After they removed my review, I posted another one telling people to stay away.

This is the most disappointing store I've ever shopped at. I'm upset with how they treat their regular customers and how little they seem to care. I asked for my promotional gifts and got nothing. When I tried contacting them about it, I realized their company's lack of care is reflected everywhere. Every email I sent got nothing but silence. I'm going to tell my family to shop somewhere else for my gifts and special occasions. It feels like everything is automated with no actual person listening. Thank goodness my own customers get real support when they have problems. My money can go to someone who actually wants it. This company is completely uncaring and dishonest.

The clothes are nice but customer service is terrible and basically nonexistent. They don't even list a customer service phone number on their website which really says something about the company. When you find the number for their small call center and do call, you'll wait forever. An automated system can't handle real issues. Don't believe the expedited shipping promise either because they blame the carrier, but the problem is really their slow processing. Two day shipping turns into four. Plus they charge extra for it. I wish I'd read the reviews first.

I've been shopping Lilly for over 40 years and spent more than $100,000 on their merchandise. My recent order showed a FedEx photo taken from their truck at my driveway with no package visible in the photo. Lilly's customer service insists that this photo is proof of delivery. I asked to speak with a supervisor and was told she'd get back to me in 3 to 5 business days. That's completely unacceptable. A company that treats long-time, loyal customers this way doesn't deserve my business anymore.