Limos.com is an online limousine and car service booking platform offering rides for airports, events, and special occasions. This page features verified customer reviews and ratings to help you understand shoppers' experiences with their booking process, vehicle quality, and customer service reliability.
Limos.com Reviews
1.6
19 reviews
What Shoppers Say About Limos.com
Created with AI, based on recent reviews
Limos.com receives overwhelmingly negative feedback, with 84 percent of shoppers rating the service one star. The primary complaints center on deceptive booking practices, where vehicles shown as unavailable on the website suddenly become available at higher prices when customers call directly. Additional issues include drivers arriving in incorrect vehicle types that don't match reservation requirements, unresponsive customer service when changes are needed, and payment disputes with business partners. The company also faces criticism for cancelling reservations while attempting to retain customer payments.
A small minority of shoppers (16 percent, five-star reviews) report positive experiences, praising professional staff, attention to detail, and reliable service for special events like weddings. These satisfied customers highlight early arrivals, courteous drivers, and responsive communication. However, given the stark contrast between positive and negative experiences and the dominance of complaints about booking integrity and service reliability, the overall rating of 1.6 out of 5 by 19 shoppers reflects serious operational concerns.
Customer Reviews (19)
Sorted by: Most recentMarcus T.Nov 4, 2025
Save yourself the trouble and skip booking through their website. It's basically a switcheroo situation. Any vehicle that goes to your destination supposedly isn't in stock. But you only find this out after you've filled out all your info and the site gives an error. Call them up and suddenly they've got rides available, except they cost hundreds more than what was advertised. Really let down by this experience.
Patricia W.Aug 13, 2025
AVOID THIS PLACE!!! We booked a ride from Newark Airport on July 15th for four passengers and eight bags. The driver showed up but in a BMW sedan! Only two people could fit, so the other two had to get an Uber. Our reservation clearly stated we needed a big vehicle but they just sent whatever they had sitting around. Our return fare was $183 and the Uber ended up being $95. When we asked for a refund they only gave us $50 plus a $70 credit toward future service, basically sticking us with the loss. Don't use them.
Victor N.Aug 6, 2025
FYI: We provided them with a last-minute pickup when they were in a bind and needed our help. Four months later and we're still waiting for payment. They keep giving us different explanations each week and pushing the date back. This is not how professional companies operate. I'd recommend finding a more dependable business partner.
Lauren E.Apr 3, 2025
We booked them for our wedding and honestly it was perfect from start to finish. Their whole team stayed professional and answered every question we had, plus they kept track of all the little details. The driver showed up early, looked sharp, and treated us really well with a genuine warm personality.
Kevin S.Nov 10, 2024
BE CAREFUL. Two days before my event I adjusted the pickup spot by a couple blocks and this company immediately cancelled the whole ride while trying to hold onto my payment. I've been trying to reach them through calls and emails but they won't respond to any of it. Nearly ruined my niece's wedding day.
David P.Mar 27, 2024
Got a ride booked through their site recently. Hadn't checked the reviews beforehand but honestly everything went really smoothly. The team gave me excellent support and the whole experience was top notch. Definitely planning to book with them again. Thanks for the great service.
Brandon L.Mar 27, 2024
Had the best limo experience ever. The customer support team was really helpful and responsive throughout my trip.
Susan L.Oct 13, 2023
Unreliable service that I can't recommend. They send the wrong cars and fraudulently charge your credit card. Be extremely careful! Terrible experience all around. Would never use them.
Michelle G.Oct 3, 2023
These people straight up stole my money. When they couldn't arrange my livery service they refused to give it back. I lost $431.99 after spending days trying to get driver confirmation for a medical trip to Boston. Several days went by with no confirmation and when I finally called asking for my refund they wouldn't do it. I needed confirmation that someone would pick me up on the date I specified but they couldn't guarantee it. I gave them until end of business to confirm the ride or I'd find alternate transport. I waited for their call and got nothing until I reached out requesting my refund. They couldn't confirm a driver, only a vehicle. Am I supposed to drive myself? They took my cash and ran. The woman on the phone just kept saying I should've bought their trip insurance. Why would I do that for a necessary medical procedure I can't cancel? They had no way to guarantee a driver would be there so I had to book elsewhere. It's unacceptable.
Amanda V.May 19, 2023
DO NOT BOOK WITH THEM. Attempted to reserve through their platform and they charged me right away but as the date got closer they never actually reserved a specific driver or vehicle. I reached out asking about my booking and got barely any response, if any at all. They wouldn't even confirm that they had something lined up. I had to cancel and book elsewhere since I couldn't get confirmation. Then weeks later, totally out of the blue, they sent me a confirmation for a ride I'd already cancelled. Had to follow up repeatedly to remind them I'd cancelled. They still refused to refund and offered only a credit instead. Then bizarrely they emailed saying the car I'd selected wasn't available so they'd book a different one. This was after we'd talked about the cancellation several times. They kept insisting no refund, just credit for future use. I'm not confident they'd even be able to fulfill that. I wish I'd found the reviews before trying to use them.
Limos.com Review FAQ
How is the Limos.com rating calculated?
The 1.6 out of 5 rating is based on 19 verified customer reviews. The current distribution shows 84 percent one-star ratings, zero percent two-star, zero percent three-star, zero percent four-star, and 16 percent five-star ratings.
What do customers most commonly complain about?
The most frequent complaints involve vehicle availability discrepancies (vehicles unavailable online but suddenly available at higher prices when calling), drivers arriving in wrong vehicle types that don't match reservations, poor responsiveness to booking changes or cancellations, and payment disputes. Several customers report cancelled reservations with funds held and unresponsive customer service.
Do satisfied customers recommend Limos.com?
Yes, the small percentage of five-star reviewers (16 percent) express strong satisfaction and indicate they plan to book again. These customers praise professional staff, attention to detail, punctual drivers, and excellent support. However, they represent a minority of total reviews.
What issues should I watch for when booking?
Reviewers recommend carefully verifying vehicle type before payment, calling directly rather than relying solely on the website, and understanding the company's policy on pickup location changes, as at least one customer's reservation was cancelled when they moved their pickup a couple of blocks. Document all communications in case you need to address disputes.
How do I write a review for Limos.com on RetailCoupons.com?
Share your honest experience with booking, the vehicle provided, driver professionalism, and customer service response. Specific details about your reservation, what was promised versus what was delivered, and any issues with communication or payments help other shoppers make informed decisions. Both positive and negative feedback is valuable.