Puzzle Warehouse sells jigsaw puzzles and puzzle accessories online. This page aggregates customer ratings and reviews to help you decide whether to shop with them. Read real feedback from puzzle buyers about product quality, customer service, and returns policies.
Puzzle Warehouse Reviews
2.2
17 reviews
What Shoppers Say About Puzzle Warehouse
Created with AI, based on recent reviews
Puzzle Warehouse has a significantly divided customer base, with roughly equal proportions of one-star and five-star ratings. Shoppers who had positive experiences praise the company's customer service responsiveness and willingness to engage with complaints, though some clarify their praise applies mainly to how the company handled issues rather than the products themselves. However, the majority of reviews describe serious problems: missing or damaged puzzle pieces, unresponsive or unhelpful customer service when issues arise, expensive return shipping costs that the company rarely waives, and delivery problems. Customers report that the company takes a hard line on replacements, often refusing claims without original receipts and demanding that customers pay for return shipping even when seeking exchanges rather than refunds.
The core complaint across multiple reviews centers on quality control and post-purchase support. Shoppers describe receiving puzzles with multiple missing pieces, bent components, and duplicate pieces instead of missing ones, making products unsuitable for display or completion. Those who experienced problems and attempted to resolve them report frustration with inflexible policies and the company's reluctance to cover return shipping costs, even in situations where the company might reasonably be held responsible. Several customers indicate they will not return to Puzzle Warehouse after their negative experiences.
Customer Reviews (17)
Sorted by: Most recentEmily H.Dec 31, 2025
One piece went missing and another was badly bent in a puzzle my granddaughter gave me. I sent them everything they asked for except the original receipt, which I didn't have since it was a gift. The puzzle cost over nineteen dollars but they said no way. Their answer was a hard no. Won't be buying from them again.
Thomas R.Dec 8, 2025
Bought four 1000 piece puzzles and assembled three of them. Both had missing pieces. One was really bad with three pieces missing but four duplicates instead. This is a bummer since I glue mine together and hang them in my basement. I'm not even bothering with the fourth puzzle. Done ordering from this place.
Amanda G.Jan 28, 2025
I left a review about the quality of a jigsaw puzzle I got through Puzzle Warehouse where I said I wouldn't buy from that manufacturer again. My issue was really with the puzzle maker, not Puzzle Warehouse. The response I got from Puzzle Warehouse was really great.
Christopher J.Dec 27, 2024
This company is awful. I bought a large puzzle board for 116 dollars and wanted to swap it for a smaller size. Getting it shipped back would cost 130 dollars, and they won't give me a free shipping label even just to exchange it. Stay away from them.
Robert N.Dec 21, 2024
Ordered puzzles that never showed up. The customer service response was awful. This is my second time ordering from them and both times have been disasters. I'm done shopping here.
David P.Nov 27, 2024
Fedex misdelivered two puzzles claiming they left them at my garage, except I don't have one. Puzzle Warehouse made this situation way more complicated than needed. When both the first shipment and replacement showed up, they demanded I send them back and pay for shipping myself. They finally gave me a shipping label "as a courtesy," which is definitely not how I'd describe their help.
Rachel K.Sep 22, 2024
I've been buying puzzles from Puzzle Warehouse for a couple years, usually ordering three or four 1500 piece puzzles at a time, and my experience has always been excellent. Haven't had a single missing piece yet. I stick with brands that don't shed, and the delivery always comes quickly. I've never needed to contact customer service because I've never had any problems. Their selection is fantastic and they offer regular coupon codes that help me grab new puzzles for relaxing.
Jessica W.Apr 28, 2024
I've been ordering puzzles from Puzzle Warehouse for a couple years and their selection is amazing. I mainly do 1500 piece puzzles and they have an incredible variety. The prices are good, and out of about a dozen puzzles I've purchased, I haven't had a single issue. The on site reviews from other customers are really helpful for learning about quality, dust levels, and other details about different brands. Even their free shipping arrives fast.
Andrew C.Jan 12, 2024
Four pieces were missing from my puzzle. I filed a report and they asked for a photo. I'm not great with uploading pictures, but I took one on my phone and called to ask where to send it. They told me I couldn't report it that way. Why not? I had no other option except to tell them how disappointed I am with their process.
Patricia H.Jan 10, 2024
I just finished a call with Puzzle Warehouse customer service and I'm frustrated. I've spent quite a bit with this company over time. For this order, the shipping carrier told me upfront about customs and duties, which I paid online in advance. When I picked up the package at the postal facility, they said the company had added a 120 dollar cash-on-delivery charge. I had already covered the exchange rate on the US funds since I'm in Canada, plus I'd paid the customs and duties already. I called to ask what the cash-on-delivery was for. The post office confirmed the carrier got it from the company, not from customs. The rep I talked to kept saying there was a disclaimer on the checkout page about customs and duties. I told him I already paid those. He then blamed the exchange rate, but I'd already paid that through my card. When I mentioned that I'd only emailed before and got no response, he just kept repeating that I had supposedly called and been told all this.
Puzzle Warehouse Review FAQ
What is Puzzle Warehouse's overall rating?
Puzzle Warehouse is rated 2.2 out of 5 based on 17 customer reviews on RetailCoupons.com. The ratings are highly polarized, with 59 percent one-star reviews and 24 percent five-star reviews, indicating very inconsistent customer experiences.
What problems do customers report most often?
The most common complaints involve missing or damaged puzzle pieces upon delivery, poor quality control, and difficult return and exchange processes. Customers report that the company often refuses replacements without original receipts and charges expensive return shipping fees that they will not waive, even for defective products or exchanges.
Do customers praise the company for anything?
Some customers report that Puzzle Warehouse's customer service team responds to complaints and can be helpful in addressing issues. However, praise is limited, and some reviewers clarify that their positive ratings reflect the company's responsiveness to complaints rather than satisfaction with the products or overall experience.
What should I know about returns and exchanges?
Based on customer reviews, Puzzle Warehouse has strict return policies. The company reportedly does not provide prepaid return shipping labels for exchanges or returns in most cases and may demand that customers pay for return shipping themselves, even when pursuing exchanges. Some customers report the company refuses claims without original receipts.
Would shoppers recommend Puzzle Warehouse?
Most one-star and two-star reviewers explicitly state they will not shop with Puzzle Warehouse again and discourage others from purchasing there. Five-star reviewers are limited in number and primarily positive about customer service responses rather than overall experience, suggesting cautious recommendation at best.