Frank + Oak sells men's apparel and accessories with an emphasis on casual and professional wear. This page aggregates verified customer reviews and ratings to help shoppers understand the real experiences others have had with the brand's products, shipping, and customer service.
Frank + Oak Reviews
1.7
20 reviews
What Shoppers Say About Frank + Oak
Created with AI, based on recent reviews
Frank + Oak is receiving overwhelmingly negative feedback, with 20 shoppers rating the store 1.7 out of 5. The dominant complaint across reviews centers on severely deficient customer service and fulfillment issues. Customers report orders that take months to arrive or never arrive at all, unresponsive support that fails to reply to emails or process refunds, lack of accessible phone support, and inadequate communication about stock issues. Multiple reviewers mention orders placed in November or December still unresolved by January or February, with the company providing minimal updates or assistance. One small segment of shoppers (15 percent) gave five-star ratings, suggesting some positive experiences exist, but they are vastly outnumbered by negative ones.
The combination of long delivery delays, missing packages, unprocessed refunds, and unresponsive customer service represents a critical operational breakdown. Reviewers express frustration that the company no longer delivers the reliability it once had, with several stating they will not return. The absence of a functional phone line and slow email response times compound customer frustration when issues arise. For shoppers considering Frank + Oak, the current reviews suggest significant risk in terms of order fulfillment and recourse if problems occur.
Customer Reviews (20)
Sorted by: Most recentSandra K.Feb 22, 2025
Their customer service is really poor. Got one email back saying they were swamped with order fulfillment. There's no phone line you can actually call. My coat was ordered late January and hasn't arrived yet. No clue if it's coming or if I'll get my money back. I'm done with this company.
Kevin M.Jan 20, 2025
Dealing with their customer service was a nightmare. When my order didn't fit right, it took forever just to get a reply about returning it.
David R.Jan 8, 2025
My shopping experience has been awful. My order got stuck in limbo for a full month with nothing progressing. Reached out to support but they take forever to reply and don't actually help. This company used to be solid but I won't be back because they're unreliable and barely communicate with you.
Monica T.Jan 6, 2025
Can't get a response or refund for my missing order. Bought a Christmas gift November 30th but it had a delivery issue and got sent back to the company. The carrier shuffled me between three different departments and Frank and Oak just won't respond to get my refund processed. They're impossible to reach. Super frustrating.
Jennifer H.Jan 3, 2025
My purchase never showed up. Spent $400 on a jacket back in November and now it's January. I've sent tons of emails asking what happened but nobody from this company has bothered responding. I'm incredibly frustrated and strongly suggest avoiding them completely.
Brenda F.Dec 19, 2024
Skip shopping here. Customer service is terrible. I bought something December 2nd and waited three weeks for an email saying the item was actually out of stock - they only told me after I asked about it. This was supposed to be a Christmas gift and I found out just five days before the holiday. I sent them a message saying how disappointed I was but I'm not counting on getting a response. Wish I'd read the negative feedback before placing my order. First time buying from them and definitely the last.
Nicole B.Nov 2, 2024
Honestly I was pretty stressed buying jeans without trying them on, and then I looked at some of the reviews online which made me think my order might disappear forever. But surprise, surprise - about 10 days later it showed up and the jeans are fantastic! Really happy with the purchase and confused why there's so much negativity out there about this place.
Victoria M.Oct 31, 2024
Never received the dress I ordered. Their customer service is basically non-existent.
Patrick L.Apr 4, 2024
Wish I'd seen the reviews first before spending over $700 on clothes here. My package never actually made it to me despite tracking saying delivered. When Frank and Oak refused to refund or resend, they told me to dispute through my credit card. I did that, but now they're fighting the dispute with my card company even though they're the ones who told me to file it in the first place.
Courtney P.Mar 8, 2024
Wish I'd checked the reviews before ordering from them for the first time. I grabbed a coat on sale and two days after placing my order they finally told me the coat wasn't actually in stock. So disappointed. Their $5 loyalty points as an apology doesn't cut it when I really wanted that coat I paid for.
Frank + Oak Review FAQ
How is Frank + Oak's rating calculated?
The 1.7 rating is the average of all verified customer reviews on RetailCoupons.com. It is based on 20 total reviews submitted by shoppers who have purchased from the store.
What is the most common complaint about Frank + Oak?
Customer service responsiveness and order fulfillment are the dominant issues in recent reviews. Shoppers consistently report slow email responses, difficulty reaching support, orders that arrive months late or not at all, and difficulty obtaining refunds for missing or undelivered purchases.
How long are typical shipping delays from Frank + Oak?
Based on recent reviews, some customers have experienced delays of one month or longer. Several reviewers report orders placed in November still pending resolution in January or February, though it is unclear whether all delays are attributable to the retailer or to carriers.
Do customers recommend shopping at Frank + Oak?
The current review data suggests most shoppers do not recommend the store due to fulfillment and customer service concerns. While a small percentage of reviewers gave five-star ratings, the vast majority express frustration and state they will not shop there again.
What should I do if I have a problem with my Frank + Oak order?
Reviewers note that the company does not currently offer a functional phone line for customer support. Email appears to be the primary contact method, though response times are reported as slow. If your order has issues, consider documenting all communication attempts and checking carrier tracking information separately.
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