Matt and Nat is a Canadian cruelty-free accessory brand known for handbags and crossbody styles. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand what buyers appreciate about their products and services, as well as common concerns to consider before making a purchase.
MATT & NAT Reviews
4.3
20 reviews
What Shoppers Say About MATT & NAT
Created with AI, based on recent reviews
Matt and Nat shoppers are deeply divided, with 80 percent giving five-star ratings and praising the brand's durability and quality. Repeat positive comments highlight how well bags hold up to daily use with minimal wear, vibrant colors that remain fresh, and quick shipping. However, a vocal minority reports significant problems: delayed shipments with unresponsive customer service, perceived drops in quality (bags feeling cheap or low-quality compared to past purchases), durability issues occurring after minimal use, and frustration with return policies that require customers to pay for return shipping and restrict returns on sale items. Several reviewers also noted slow refund processing and lack of customer service responsiveness during disputes.
The contrast between five-star and one-star reviews suggests either inconsistent product quality across batches or items, or that the brand has shifted its manufacturing standards in ways that disappoint long-time customers. The most common complaints involve logistics and customer service responsiveness rather than isolated product defects, indicating operational challenges that may affect the overall shopping experience even when products arrive as intended.
Customer Reviews (20)
Sorted by: Most recentNathan Q.Apr 1, 2026
I ordered a bag on March 8th as a birthday gift for March 28th and it still hasn't arrived. It supposedly shipped on the 19th, but no one from customer service is responding to me. The tracking info from the postal service shows it hasn't been delivered to them yet either. I'm also filing a dispute with my credit card company about this.
Vanessa O.Mar 26, 2026
I've purchased bags from them in physical stores before where the quality and durability were solid. This time I ordered a crossbody style online and was really disappointed. The item felt cheap and looked very low quality - like something from a discount bin or street vendor. The return policy buried in the fine print won't let you return sale items, so I'm stuck with it. That's 50 pounds down the drain including shipping. I won't be ordering from them online again.
Vincent C.Sep 11, 2025
Matt and Nat used to be such a reliable Canadian, cruelty-free brand. Unfortunately, things have changed. The quality feels like it's gone downhill and now resembles mass-produced fashion instead. I bought a weekender back in the spring and took it on just two short trips with minimal packing - just light clothes and small toiletries. The shoulder strap attachment point completely ripped apart, making the bag unwearable. Looking at the stitching, there weren't many stitches holding it together to begin with, with zero reinforcement or extra support to prevent failure. Now I'm dealing with a tedious replacement process that isn't customer-friendly, and they'll likely just send me the same bag with identical weak construction. It's basically only good for carrying lightweight items like feathers or cotton. If you're purely after looks without caring about how long something lasts, this brand might work for you, but there are other options out there with better durability and style combined.
Patricia W.Jun 16, 2025
I wish I'd read customer feedback online first before buying from here. It's been almost a month and I still haven't gotten my refund. Now they're not answering my messages at all. Just a heads up - you have to handle your own return shipping, which isn't common with most online retailers anymore.
Emma S.Jul 22, 2024
I've bought bags from them twice and both times the shipping was quick and hassle-free. What really stands out is how well these bags hold up over time. I use mine every day and it still looks practically brand new with vibrant colors and minimal wear. The durability is seriously impressive.
Jessica N.Oct 3, 2023
I'm so grateful for how the customer service team stepped up when I ran into issues with my order. Their support was really something special and almost made me give up, but I'm so glad they didn't let that happen. I would've missed out on something great.
Amanda K.Sep 20, 2023
This sweater is absolutely gorgeous and exceeded my expectations. The fabric weight feels premium and I'm impressed by all the little details, like how the buttons are wrapped in tissue paper for protection!
Victoria H.Sep 15, 2023
Their website is really user-friendly. The delivery was super fast. What I got matched what was shown online perfectly. I own several of their pieces now and the quality is consistently excellent. The hope bag and makeup bag I ordered are both fantastic.
MATT & NAT Review FAQ
What is the average rating for Matt and Nat?
Matt and Nat is rated 4.3 out of 5 based on 20 customer reviews on RetailCoupons.com. The ratings show a bimodal distribution, with 80 percent five-star reviews and 15 percent one-star reviews.
What do customers praise most about Matt and Nat?
The most consistent praise focuses on product durability and longevity. Shoppers report that bags hold up well to daily use, maintain vibrant colors, and show minimal wear over time. Quick and hassle-free shipping is also frequently mentioned as a positive experience.
What are the main complaints about Matt and Nat?
Common complaints include delayed shipments, slow or unresponsive customer service when issues arise, perceived declines in quality compared to previous purchases, durability problems occurring after minimal use, and frustration with return policies that require customers to pay for return shipping and restrict returns on sale items. Some reviewers also report lengthy delays in receiving refunds.
Do customers recommend shopping at Matt and Nat?
Recommendations are mixed and contingent on individual experiences. Five-star reviewers strongly endorse the brand for durability and quality, while one and two-star reviewers caution against purchasing due to shipping delays, customer service issues, and quality concerns. Past customer experiences with the brand in physical stores do not necessarily predict online purchase satisfaction.
How can I write a review for Matt and Nat on RetailCoupons.com?
If you have purchased from Matt and Nat, you can submit a review on RetailCoupons.com by visiting the store page and selecting the option to leave a rating and written review. Your feedback helps other shoppers make informed purchasing decisions.
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