Gap Coupons & Promo Codes

This company has serious ethical problems with how they treat customers. I've had multiple delivery issues where packages ended up at the wrong location or vanished entirely. Just last week it happened twice. When I filed a claim on the most recent one, they turned me down and sent me a document highlighting my return history as if I'm the problem. The thing is, I only return stuff because their delivery team can't seem to get orders to my address. I even called ahead with the carrier for the last shipment to make sure it would arrive correctly, but that didn't help either.

I've been shopping with them for years and am part of their rewards program with their credit card too. I spend good money across their different brands. Recently I needed to contact support via chat and had a really frustrating experience. Their support team seems to be either an automated system or people working overseas. There's no email option to reach them. The overseas agents are ineffective and basically just paste template responses while trying to get you off the chat as fast as possible. They claim they can't connect you to a manager. It's clear they don't actually value their long-time customers. I'm seriously thinking about taking my shopping elsewhere where I feel more appreciated.

Placed an order for my niece as a Christmas gift, they charged my account and then canceled the whole thing hours later claiming they suspected fraud. I won't be coming back to shop here.

Grabbed a couple pairs of jeans from them. Honestly, these are the best ones I've owned in a really long time!

Trying to return an item but the confirmation email tells you to look for help on the website. Problem is, there's no help section there at all.

Need to send something back. My order confirmation says to check the help section on their site but I can't find one anywhere.

My 80 euro order never made it to me. I went back and forth with customer support through email but the person had no name or way to contact them directly, so nothing got done. When I checked the tracking info they sent, it was all in a different language and said delivered, but I never got it.

Still waiting on my order worth about 80 euros that I placed. After trading confusing messages back and forth with someone who didn't even identify themselves properly, nothing got resolved. The tracking number they gave me doesn't help because it's in another language and claims the package was delivered when it definitely wasn't.

I'm done shopping with them for good. Their customer service is absolutely the worst. There are plenty of other retailers out there with better products, way better support, and who genuinely deserve your business.

Selection is terrible in typical sizes, yet they spam your inbox with tons of emails constantly.

Their jeans have always fit me right in 29/30, so I was surprised when this pair in size 30 arrived and was incredibly undersized. It felt like a UK 8 at most. I have to send these back but that's costing me more money since I'm paying for the return myself.

Never had an issue with their jeans before, the size 29/30 always fit me perfectly. This time I ordered a pair on sale and they were way off - felt like a UK size 8, completely too small. Now I'm stuck returning them and paying extra shipping out of pocket.

Don't shop here if you're using a debit card. They canceled my order but never actually refunded the charge, claiming they didn't charge me in the first place. When I called customer service and asked for a manager, the agent transferred me to what seemed like a completely different call center. A woman there started requesting my social security number, saying she needed it to help. This whole thing was a nightmare and honestly felt sketchy.

What happened to the outstanding customer service Baby Gap used to have? I ordered a little sweater and it arrived in a dingy plastic bag from another store, with no wrapper or tissue, just tossed inside. The care is completely gone. I'm really disappointed and won't be ordering from Baby Gap again.

CAUTION CAUTION CAUTION -- STEER CLEAR OF ORDERING FROM HERE!!! Placed an order for 7 items and got the confirmation saying it would arrive in 3-5 business days. Six items came through UPS without any problems and showed up the next day. But one item shipped via UPS ground and transferred to USPS on the 12th with a delivery date of the 16th. That kept getting pushed back - the 17th, then 20th, then 21st, then 23rd. Now there's no delivery date at all. The tracking shows the package bouncing around from New York to New Jersey to Texas to Georgia to Knoxville, Tennessee (which is only 3 hours from here), and today it got routed to Columbus, Ohio instead! I've reached out to customer service through chat FOUR different times and called TWO times, even demanding a US supervisor because I was frustrated dealing with offshore support. Just empty apologies every time. The supervisor told me they can't file a claim for a missing package unless the carrier doesn't report a location for 48 hours. The problem is USPS updates the location every single day but nowhere near my address. This has been the worst experience ordering online that I've ever had.