Ralphlauren UK Coupons & Promo Codes

They advertise a price match policy for items reduced within 10 days of purchase. I bought a dress that went on sale for 20% off just days later, so I reached out through their messaging app to claim the adjustment. The rep I dealt with was no help at all and kept saying he couldn't see the discount in their system, so he wouldn't honor it. Even when I sent him screenshots straight from their website showing the markdown, he just ignored it and kept giving me the same excuse. It felt like he was deliberately trying to avoid giving me what they promised. I asked multiple times to talk to a manager but that never happened. Pretty disappointed with the customer service here.

Had a major issue with my delivery. My order showed as delivered, but the delivery photo clearly shows the package was left at someone else's address, not mine. I sent them proof with photos of my actual front door. Ralph Lauren acknowledged they're looking into it but won't give me a refund and keeps telling me to wait. Under UK consumer law, this counts as non-delivery and they should fix this. I already provided photos through their messaging service. The whole experience has been awful and the customer service team came across as rude and dismissive throughout.

My package got shipped with incomplete address details, so UPS couldn't deliver it. I called Ralph Lauren customer service not once but twice and both times they said they'd fix it and confirmed with the carrier. Two weeks go by and then I find out the package was sent back because the shipping info was never actually updated. Now I'm stuck waiting up to 10 days for my money back and I have to reorder everything. Definitely go with a different retailer instead.

Ordered an expensive pair of boots as a Christmas gift for my daughter. When they showed up, I noticed the left boot was labeled size 6 while the right was size 3.5. I can't believe a company with such a big reputation would mess up this badly. Now my daughter has no present for the holidays because of this mistake.

I purchased a faux fur down coat thinking it would be high quality and built to last, especially given what they charge for it. I was let down. Only after wearing it through two winter seasons during the coldest months, the stitching started coming undone in several spots and even the interior pockets began falling apart. For something I considered a quality investment piece, this was really disappointing. I've had coats from way cheaper brands that never fell apart like this. I sent detailed pictures to their support team hoping for help, but they said they couldn't assist since I bought it from another retailer. That was frustrating considering their reputation and the amount I paid. The craftsmanship and longevity just weren't there, and I want other shoppers to know what to expect.

They shipped my sweater to a pickup locker but kept sending me wrong access codes. I never got the item because of this mess. Customer service said they'd send me a voucher as compensation but that never showed up. When I called to follow up, they promised to get back to me. Spoiler alert: they didn't. This has dragged on for weeks and it's clear they don't actually care.

Went to the department store concession to grab a gift but walked out without buying anything. There was a sales associate behind the register with long dark hair who was chewing gum and had such a sour, unfriendly demeanor that she completely ignored us the whole time we were browsing. For a designer brand, I expected much better treatment. Meanwhile, the staff at the neighboring brands like Coach, Marc Jacobs, and Charlotte Tilbury were all smiling, friendly, and welcoming. They even pointed out a 20% sale going on. Big difference in service levels.

I do want to give credit to James from their customer service team for trying to help, but honestly Ralph Lauren seems to be slipping. I've visited their site multiple times after getting their sale emails. Every single time, the same problem occurs: I add something to my cart and go to checkout, only to find out it's no longer available. When I asked about this, they said it's a technical glitch that only updates daily. That doesn't make sense though because somehow the system knows the item is out of stock at checkout but shows it as in stock on the product page. I think it's intentional to get people browsing so they buy something they didn't actually want. They offered me a discount on the same jacket in a different color, but I couldn't use the code they gave me even though the website said I could. Even with the discount, it was still 44% more expensive than the same jacket in another color. To make it worse, they said I'd have to buy it first at the higher price, then provide my order info so they could give me a partial refund later with no timeline given.

I wish I could give zero stars. I should have read reviews before ordering. My package never arrived despite UPS tracking saying multiple delivery attempts were made. There wasn't even a notice left at my door, which means those attempts are questionable at best. I kept telling their support team that I've been home the entire time during those supposed delivery windows, but nobody actually came. We just kept going in circles with them sending the same template responses about UPS trying to deliver when I wasn't there. Eventually the package got sent back automatically and customer service said they'd refund me. Given what I'm reading in other reviews, I'm not holding my breath waiting for that refund to actually show up. Could take weeks or months or might not happen at all. This whole thing has been a complete waste of my time and money. I'd tell anyone to shop elsewhere.

Following up on a delivery issue I had. Don't waste your time emailing their support team. You're just talking to automated responses and AI that gives you the exact same answer no matter what you're asking about. There's no real person on the other end and zero concern about actually solving your problem. My advice is to let your credit card company handle it instead.

Placed my order on the 31st of December and it showed up on January 4th, even though the original expected delivery date was January 11th. Really happy with how fast everything came through and the UPS service worked smoothly. Pretty great experience overall despite some of the negative things I've seen others say.

I was hesitant after seeing some negative reviews, but my order from late December actually got here way earlier than expected, arriving on January 4th instead of January 11th. Everything came through perfectly and the UPS delivery worked great. Really impressed with how this turned out.

This has to be my worst shopping experience yet. The customer service was absolutely terrible and I will never shop here again. I ordered a crossbody bag but the strap was way too short compared to luxury competitors like Gucci, Coach, and YSL. I couldn't even wear it over a jacket without it sitting up by my armpit. When I complained about this, they gave me nothing but silence. For the price they charge, the quality just doesn't match up anymore. I'd suggest checking out DeMellier or Coach instead if you want bags made with real care and quality materials. Ralph Lauren has lost me as a customer.

This website is absolutely terrible. Seriously, for a company this size, it's hands down the most annoying and frustrating place to shop online. If you're on a phone and try using any filters, get ready for the worst experience possible. It's so irritating you'll want to leave.

Solid choice. Fair pricing and really nice shoes that hold up great over time.