KaTom Restaurant Supply Coupons & Promo Codes

I made a large bathroom supplies purchase for a renovation job. Part of my order got delayed so I called to cancel the whole thing. I made sure to call a second time to confirm the cancellation was clear. Weeks later, they charged me and shipped what I'd already canceled. When I called to reject the shipment, they bounced me around between multiple people without giving me any clear answers. I felt unheard and frustrated. I still don't know if they actually refunded me. KaTom has lost my business permanently.

This is my third attempt at writing this review. The company contacted me demanding I provide more details about my order, threatening that my reviews would be removed if I didn't comply. When they delivered the wrong oven to my bakery, my father was seriously ill in the hospital. My husband dealt with the delivery team along with our maintenance crew. The representative told us to just leave it outside and said it wasn't our concern, then completely backed away from responsibility. I ended up having to file an insurance claim to cover the oven while still paying off the lease every single day. I'm going to keep sharing my experience publicly to warn others about what this company put me through.

Ordered supplies worth 1.5K in late December and paid via bank transfer for warehouse delivery. They emailed me a shipment confirmation on Dec 29 but never mentioned that the order would arrive in multiple batches. The first batch got to me in early January, but I'm still waiting for the second part. Pricing is reasonable but shipping delays were way too long.

Ordered supplies worth 1.5K back in late December and paid through bank transfer for warehouse delivery. They sent a shipping confirmation saying it left on Dec 29, but didn't mention the order would arrive in two separate shipments. First batch came in early January but the second one still hasn't shown up. Prices are good but the delivery timeline was a real problem.

This company is nothing short of terrible. They shipped me a damaged and defective product, then refused to pick it up themselves. They wanted me to take it to UPS instead of handling the return like a responsible business should. Their customer service is awful and I have no intention of buying from them ever again.

Absolutely horrible experience with this company. They delivered a broken item and refused to handle the return properly. Instead of taking responsibility, they expected us to ship it back to UPS ourselves. Their customer service was completely unacceptable. I won't be ordering from them again.

Ordered two ice makers and a drain pump for over seven grand. The units arrived in decent shape, but the measurements listed on their site didn't match the actual physical dimensions. One of the machines was wider than advertised and won't fit in my cabinet setup. I contacted them right away through phone and email about returning it. They agreed to take it back but slapped me with a 25% restocking charge on top of making me cover shipping costs. That seems completely unfair when the mistake was on their website specs. Plus they're painfully slow to respond, taking more than a month just to get back to me twice.

Visit in person and it might be tolerable, but online ordering is the worst move you could make. Maybe if your item somehow arrives intact and you don't have time constraints, maybe it works out. But the moment something breaks in shipping and you need a refund, prepare yourself for absolute chaos. This is a seriously dishonest company and I'd tell anyone to avoid it. They promise public help after reviews but we all know nothing changes behind closed doors. I sent ten separate emails and made multiple calls, and still got the runaround from every staff member.

Shopping in person might be fine, but ordering online is a huge mistake. Unless your stuff arrives undamaged by some miracle and you're okay waiting months for delivery, steer clear. The nightmare really begins if you need to return anything because their items always show up broken. Dealing with returns is basically a nightmare scenario. I can't stress enough how much I regret dealing with this dishonest outfit. They claim to help when you leave a public review, but nothing actually changes behind the scenes.

I placed an order with this company and it turned out to be a nightmare. They processed the payment but never actually fulfilled the order. I tried reaching out repeatedly by both phone and email with zero response. Multiple people were supposedly assigned to my case but none of them actually helped me. I felt completely brushed aside and like my money just disappeared. I have documentation of every payment and every attempt to contact them. I'm expecting either a full refund or real customer service at this point. Do yourself a favor and look elsewhere because this company doesn't stand behind their commitments.

Giving Katom three stars because at least most of the equipment did eventually arrive, though it took way longer than expected. But I'm really disappointed about the Hoshizaki ice maker that showed up wrapped in protective industrial metal framing. Despite all that protective packaging, the machine inside was severely damaged and completely broken. The damage wasn't visible from outside the box, so I didn't discover it until I was ready to install it, which was too late for the company to care. I didn't see all the negative reviews before I spent 65K on this order, so I didn't think there would be issues. Now I know better. Be cautious. The damage looks like it happened at the manufacturing level, not during shipping.

We've been loyal customers for four years but their support team simply doesn't respond to inquiries anymore.

Clearly a lot of people have had rough experiences with them like I did. They messed up and sent me the wrong thing. Now I'm stuck waiting another month for the correct product. Their communication throughout this whole process has been terrible. There's basically only one salesperson, so when that person isn't available or doesn't pick up, you have no way to get anything done.

Appears I'm not alone with bad luck here. They sent me the wrong item, and now I'm waiting another month to get the correct one. Communication was really poor throughout. Seems like they only have one person handling sales, so if that person isn't available or doesn't answer, you're basically stuck with no way to get help.

They charged my card twice for a single order and insisted that's just how their system operates. When I tried reaching out through regular customer service, they ignored me, but the moment I filed a complaint with the BBB they responded within 24 hours.