1800Baskets.com sells gift baskets and hampers for occasions such as birthdays, holidays, and corporate events. This page provides customer reviews and ratings to help you evaluate the store's product quality, delivery reliability, and service before making a purchase.
1800Baskets.com Reviews
1.2
24 reviews
What Shoppers Say About 1800Baskets.com
Created with AI, based on recent reviews
1800Baskets.com receives overwhelmingly negative feedback from shoppers, with 24 reviews yielding a 1.2 out of 5 rating. The most frequently cited problems include damaged products arriving due to inadequate packaging, late or undelivered orders, inability to contact customer service (no phone numbers, live chat, or responsive email), and poor quality items that do not match product descriptions. Shoppers report that when issues occur, the company offers inadequate compensation and refuses to resolve problems in a timely manner. One customer experienced what they describe as fraudulent charges and initiated a bank dispute.
While one reviewer noted that the ordering process was straightforward and delivery was timely, the gift itself arrived damaged from poor packaging. No reviewers reported satisfaction with product quality, customer service responsiveness, or problem resolution. The consensus among shoppers is to avoid this retailer and seek alternatives for gift baskets.
Customer Reviews (24)
Sorted by: Most recentChristian B.Sep 23, 2022
Sent the wrong basket with wrong items and a wrong card. The card they included was a personalized sympathy card for a death in the family which freaked my girlfriend out. Would never use them again. Threw away good money.
Angela M.Sep 14, 2022
Got a thank you gift basket from a customer (item 141017). When I checked the website to identify one of the items, I noticed the basket was missing eight things from the list. I called them and they said they'd send a replacement. I asked if they had the missing items and they said they did. The replacement still came short six items. Once I realized they're owned by 800 Flowers, it made sense. I had ordered a funeral arrangement for someone I cared about and after spending a ton of time picking the exact one I wanted, they sent something completely different. Why have a catalog if you're not going to send what's actually listed? Terrible service. Bait and switch tactics. I paid $105 for what was maybe $20-30 worth of stuff. Complete waste of money. Thank goodness it wasn't for me.
William H.Aug 12, 2022
Spent $80 sending my friend a basket while she was dealing with COVID and feeling isolated. When I ordered, I wasn't told the basket would take almost six days to arrive. That info didn't show up until later that night. I tried canceling that same day but the website had a glitch. They didn't fix it until after midnight so I couldn't cancel. I reached out through chat and email but customer service was terrible. They said they couldn't cancel even though it was their website problem and the basket hadn't shipped yet. I kept emailing but they stopped responding. By the time it arrived my friend had tested negative and was already better. Total waste of money and effort. If they'd let me cancel when I asked, I would have gotten something different that could have helped her feel better within a day or two. Don't bother if you care about your money.
Brian S.Jul 12, 2022
The basket came on time but the fruit never ripened and was inedible. When my friend called the customer service number that was included, they actually hung up on him. If you're cool with letting down people you care about, go ahead and order from here. Otherwise find another option.
1800Baskets.com Review FAQ
What is 1800Baskets.com's overall rating based on?
The 1.2 out of 5 rating is calculated from 24 customer reviews submitted to RetailCoupons.com. The majority of reviews (83 percent) are one-star ratings, with the remainder split between two-star and three-star reviews.
What are the main complaints shoppers mention about 1800Baskets.com?
Recurring complaints include damaged products caused by inadequate packaging during shipping, orders arriving late or not at all, inability to reach customer service by phone or email, items that do not match their product descriptions, and poor quality goods at high prices. Shoppers also report that the company is unwilling to resolve issues satisfactorily and refuses returns in some cases.
Are there any positive aspects mentioned in reviews?
One reviewer noted that the initial ordering process was simple and straightforward. However, positive comments are extremely rare. The single two-star review that mentioned timely delivery still resulted in a low rating because the product arrived damaged due to inadequate packaging.
What should I do if I have a problem with my order from 1800Baskets.com?
Multiple reviewers report significant difficulty contacting the company to resolve issues, noting the absence of phone numbers, live chat options, and unresponsive email support. If you experience problems, you may need to contact your bank or credit card company directly to dispute charges or request refunds.
Would shoppers recommend ordering from 1800Baskets.com?
No. Reviewers explicitly warn others against purchasing from this company, with multiple customers stating they will never order from 1800Baskets.com again and recommending that potential shoppers seek alternative gift basket retailers.
Looking for 1800Baskets.com coupons?
View 1800Baskets.com Coupons
18 active codes right now. Save before you check out.