Acorn TV Reviews

Terrible. The app is broken more often than it actually works. On my phone it just won't function at all. I reached out to customer support and they created a ticket but that was the last I ever heard from them.

I think Acorn TV is a real pain. Customer support and technical assistance are terrible. I'm getting billed for both a yearly and monthly subscription at the same time. What a ripoff! Their website support doesn't work and the instructions they give don't help. Go with Britbox instead.

Just two months into paying for an annual subscription, my access got cut off because of some kind of technical issue on their end. They refused to refund me for the remaining ten months I had paid for upfront, and they didn't acknowledge me as someone who'd been a customer for more than three years. Nothing had changed with my Roku or my internet connection, so the problem was definitely on their side. Over a month has gone by since I emailed their support and accounting teams, and I still haven't received a response.

Don't be fooled by the free month offer when ending your membership. At the end of October I wanted to cancel since I'd finished watching the shows I liked. The selection really isn't that large. When I confirmed the cancellation, they presented me with a free month deal if I signed back up right away. The email said my next charge would be mid-December, which seemed like a genuine free month bonus. I took them up on it and went back, then checked my bank account today and saw a charge from Acorn. Turns out it was a trap to make me pay for another month instead of giving one away. And good luck trying to contact them about anything.

The free trial had some decent content, but getting out of the subscription is a nightmare. I couldn't figure out how to cancel and spent about an hour searching online just to find the answer. This whole process is absolutely ridiculous.

Stay away from signing up with ACORN. Seriously, consider yourself warned. It functioned fine when we first got it installed, and there's some great programming, but the technical performance is terrible. Constant buffering, frequent freezing, and audio cutting out at random times. It's incredibly frustrating. Their customer support basically doesn't exist and they just send automated responses blaming everything else instead of taking responsibility. I tried all the troubleshooting steps they suggest but none of it sticks. It only improves for a few minutes. This is disappointing because the shows themselves are something we'd actually want to watch, or we'd want our subscription fee refunded. Are you even listening at Acorn? Unlikely.

I had a yearly plan with them. I started running into problems where episodes in series wouldn't load properly. It was really frustrating not being able to complete the shows I was watching. This kept happening more and more frequently. I contacted support about it and they said they'd investigate. Nothing got resolved. I called once more and they apologized and promised to look into it again. But I never heard from them after that. Eventually I cancelled. They said they were sad to lose me as a customer but didn't offer any refund or compensation. I really liked the shows they had, but at this point I feel like I got ripped off. I had zero issues with any of my other streaming subscriptions, so this one is entirely on them. My advice: avoid yearly plans and stick to monthly so if problems come up you can dispute the charge with your card company and move on. Looking back, I wasted half my yearly payment on this. I'm extremely frustrated.

This used to be my favorite streaming app. Not anymore. They keep announcing that season 4 of their mystery series is available now in the US, except it clearly isn't. Just be honest about what's actually on the platform. I'm getting pretty close to dropping my membership. This doesn't add up.

I terminated their service about a year back and they're still pulling money from my account every month. My bank blocked them and they keep trying anyway. I'm going to have to switch banks just to stop this. They're among the absolute worst companies I've ever dealt with. DO NOT GET CAUGHT UP IN THEIR SCAM

Not satisfied with my time as an Acorn subscriber. Season 4 of one of my favorite shows is nowhere to be found on the platform. I reached out to Acorn about it and they emailed back with a bunch of questions saying they would investigate. But then nothing happened. Completely stuck. Eventually I signed up with Apple because it showed the series was available there. Paid the fee, found the show, and it redirected me right back to Acorn. Same problem all over again. I didn't realize Apple and Acorn work together that way. Netflix and Britbox are still my go-to services. After seeing the other bad reviews about Acorn, I've already requested to cancel. I should know by the end of the month whether it actually goes through. I did get an email saying they're working on fixing the issue soon. Here's hoping something changes. At this point I'm pretty unhappy with my subscription.