Active.com is an event registration and activity booking platform that handles signups for activities ranging from fitness classes and sports events to travel experiences and community programs. This page aggregates customer ratings and reviews to help you understand shoppers' experiences with the platform, particularly regarding registration processes and billing practices.
Active.com Reviews
1.4
18 reviews
What Shoppers Say About Active.com
Created with AI, based on recent reviews
Active.com is rated 1.4 out of 5 by 18 shoppers, with the vast majority of reviews expressing serious concerns about billing practices. Shoppers report recurring issues with unauthorized charges, hidden fees being added during registration without clear consent, and difficulty understanding what they are paying for. Multiple reviewers describe situations where payment information was retained and used for subscriptions or memberships the customer did not explicitly authorize, with charges ranging from hundreds of dollars in overages to surprise insurance add-ons tacked onto activity registrations.
The few positive reviews praise smooth transactions and helpful staff members, with one customer highlighting a well-organized travel experience. However, these isolated positive experiences are heavily outweighed by complaints about predatory billing practices, unclear fee structures, and what reviewers characterize as intentional or negligent charging tactics. The pattern of billing complaints appears consistent across different types of activities, from summer camp registration to charity events to fitness classes.
Customer Reviews (18)
Sorted by: Most recentChristopher J.Jul 27, 2025
This company is dishonest and deplorable. Twice I've registered for different activities and they've grabbed my payment info and signed me up for their services without asking. Once they charged me almost 700 dollars when I was signing up for preschool, which the school had no knowledge of. Another time my wife registered for Pilates and they enrolled her in a monthly 99 dollar recurring charge that had nothing to do with her gym and the gym didn't know about it either. They're a dishonest operation with corrupt practices.
David K.Jan 14, 2025
The "insurance" add-on they snuck into my kid's summer camp registration is predatory. The camp itself has standard cancellation policies, but this platform tacks on a $105 insurance fee that feels like a total cash grab targeting parents. I'd tell any organization to distance themselves from this company and find a different registration platform.
Vanessa G.Aug 14, 2024
Watch out. This company has kept my credit card information since I registered for a charity spin class a decade ago and later used it to manually sign me up for a membership without permission. I've been charged over 450 dollars total and had no idea until checking my statements. How are they still operating?
Andrew C.May 21, 2024
Highway robbery. Just registered for a 10k and got charged 40 when the actual entry fee is only 25. They're keeping the difference for absolutely nothing. That extra money could have gone straight to charity instead of their pockets.
Patricia N.May 15, 2024
Had a wonderful time overall on the Tuscany walking trip in May. The daily itinerary was thoughtfully organized and the guide team did an excellent job managing everything. We got quality time in Siena, beautiful daily hikes through rolling hills, visited some amazing towns like Montepulciano and Cortona, and saw the Franciscan monastery and local vineyards. The group made it an even better experience. My one major complaint is the dinner situation at the hotel. For people doing 4 to 5 hours of hill walking each day, the meals were seriously disappointing. Portions were clearly restricted, vegetables were basically nonexistent, main courses were too small, and desserts came out partially frozen. When we asked for more vegetables, they wanted us to pay extra. That's a real letdown for guests putting in that much physical activity.
Patricia W.Dec 5, 2023
Customer service is shockingly bad here. They're more than happy to take your money when you enter a race but completely fail at basic tasks like issuing refunds when you need to give up your spot.
Jennifer T.Dec 5, 2023
Customer service here is absolutely terrible. They're quick to grab your money when you register for an event but completely drop the ball when you need them to process a refund after you transfer your race spot to someone else.
Michael T.Sep 15, 2023
Got hit with a recurring charge from this company on my credit card. Tried calling customer service but got a message saying they're not taking calls. Looking back through my email, I signed up for an event back in August 2022 and got an order receipt from them. I never purchased any subscription or additional products from this company. This is a scam where they're banking on people not noticing recurring charges slip through on their statements.
Victoria S.Nov 9, 2022
Total disaster. Registered for a ski race and they slapped on a 60 dollar protection fee I never agreed to. The customer service is the worst I've ever dealt with. There's no phone line to call, just automated replies that take a week. Two months in and still zero resolution, no refund, no one cares. I'm warning every ski racing organization in the country to find a new partner because staying with this company is a huge mistake.
Active.com Review FAQ
Why is Active.com rated so low?
The overwhelming majority of negative reviews focus on billing and charge issues. Shoppers report unauthorized subscription charges, surprise fees added during checkout, unclear pricing breakdowns, and difficulty canceling memberships. Several reviewers describe charges that appeared without explicit consent or that significantly exceeded stated activity fees.
What do shoppers complain about most?
The most common complaint involves unexpected or unauthorized charges appearing on credit cards, often weeks or months after initial registration. Customers also frequently mention add-on fees (such as insurance) that appear to be automatically included during registration, and difficulty understanding the total cost before payment. Some reviewers report that payment information has been retained and used for charges they did not authorize.
Are there positive reviews of Active.com?
Yes, a small percentage of reviews are positive, with shoppers praising smooth checkout experiences, responsive customer service representatives, and well-organized activities or trips. However, positive reviews represent approximately 12 percent of all reviews, while complaints about billing practices account for the vast majority of negative feedback.
What billing issues should I watch for?
Based on reviewer feedback, pay close attention to the final confirmation screen before completing payment to verify all charges are accurate and expected. Reviewers recommend reviewing any add-on fees (such as insurance or protection plans) that may be pre-selected or automatically included. Several shoppers also recommend monitoring your credit card statements after registration, as they report unauthorized charges appearing days or weeks after signing up.
Do shoppers recommend using Active.com?
Based on the rating distribution, the vast majority of reviewers do not recommend the platform due to billing concerns. While some customers have had positive experiences, the frequency and severity of billing complaints (appearing in approximately 89 percent of reviews) suggest caution before registering for activities through this platform.