Active.com is an event registration and activity booking platform that handles signups for activities ranging from fitness classes and sports events to travel experiences and community programs. This page aggregates customer ratings and reviews to help you understand shoppers' experiences with the platform, particularly regarding registration processes and billing practices.
Active.com Reviews
1.4
18 reviews
What Shoppers Say About Active.com
Created with AI, based on recent reviews
Active.com is rated 1.4 out of 5 by 18 shoppers, with the vast majority of reviews expressing serious concerns about billing practices. Shoppers report recurring issues with unauthorized charges, hidden fees being added during registration without clear consent, and difficulty understanding what they are paying for. Multiple reviewers describe situations where payment information was retained and used for subscriptions or memberships the customer did not explicitly authorize, with charges ranging from hundreds of dollars in overages to surprise insurance add-ons tacked onto activity registrations.
The few positive reviews praise smooth transactions and helpful staff members, with one customer highlighting a well-organized travel experience. However, these isolated positive experiences are heavily outweighed by complaints about predatory billing practices, unclear fee structures, and what reviewers characterize as intentional or negligent charging tactics. The pattern of billing complaints appears consistent across different types of activities, from summer camp registration to charity events to fitness classes.
Customer Reviews (18)
Sorted by: Most recentSophie M.Oct 9, 2022
Signing up for this race was one of the worst experiences we've had in 50 plus race registrations spanning runs, triathlons, and obstacle courses. Everything about how they operate is designed to squeeze extra money out of you. A week before the race they emailed saying we'd be charged 5 dollars if we didn't pick up our packets the night before. We live an hour away, so either we drive two hours round trip the night before or pay an extra 20 dollars for four of us. That's been their game since day one. And don't even get me started on when they charged my card without permission during an international trip, nearly destroying my whole vacation. This company is shady and has zero transparency about their fees. I'll actively avoid any event that uses them going forward.
Kevin B.Aug 31, 2022
They use sneaky fine print to get you signed up for a trial and before you know it you're getting dinged 90 dollars annually. Good luck trying to cancel because there's basically no real customer support to help you.
Thomas W.May 25, 2022
Complete scam. They force a membership on you during event registration and then charge your credit card 89 dollars yearly whether you want it or not. Stay away from any race like the LA Marathon that works with these people.
Leonard F.Apr 30, 2022
Run the other way. This is the most chaotic, poorly run, and outrageously expensive event ticketing system I've encountered in more than 30 years managing events. Over six weeks after my event wrapped up and they still haven't processed my payment. This is after charging all my participants, even the ones I refunded or canceled, an extra 2.50 per person. Working with them has been a nightmare from start to finish.
Rebecca H.Mar 13, 2022
Accidentally checked the box for a trial membership when I just wanted to register for a race. Right away I sent an email saying it was a mistake and asked them to cancel before the trial started. They told me to use the trial I didn't want anyway and ignored my cancellation request. Then they charged me the full yearly membership fee. I've asked multiple times for a refund but they keep charging. I won't sign up for any other races if they're using this company as the registration service.
Gregory P.Dec 2, 2021
Entered a marathon and paid for booking protection through this site. The marathon organizer then disappeared, started a new company, moved, and kept all the money without ever holding the event. When I reached out to explain the situation and mentioned filing fraud reports, they said I had to contact the organizer even though I'd been trying for months with no response. I contacted the booking protection company but they told me they don't work with this site anymore. Then this site told me it's their booking protection provider and to contact the organizer if I have issues. I'm stuck between a nonexistent organizer who pocketed everything and set up a new life, while this company refuses to help and just passes me around. They sold me fake insurance for an event that never happened and won't lift a finger. I'm done with them for good and feel completely betrayed and robbed.
Michelle D.Jun 22, 2021
This is highway robbery. I want to put together a class action case against this company. They insist I agreed to their terms, but they won't even show me any terms document. Do not use this company under any circumstances whatsoever.
Marcus R.Dec 25, 2020
Wish they had a lower rating option. It feels pointless writing this since everyone seems to have the same issue. This is my second year getting hit with a membership fee. What's really frustrating is they responded to my refund and cancellation request with "thanks for trying our membership again." Here's my question: why charge me for a membership I never signed up for in the first place?
Active.com Review FAQ
Why is Active.com rated so low?
The overwhelming majority of negative reviews focus on billing and charge issues. Shoppers report unauthorized subscription charges, surprise fees added during checkout, unclear pricing breakdowns, and difficulty canceling memberships. Several reviewers describe charges that appeared without explicit consent or that significantly exceeded stated activity fees.
What do shoppers complain about most?
The most common complaint involves unexpected or unauthorized charges appearing on credit cards, often weeks or months after initial registration. Customers also frequently mention add-on fees (such as insurance) that appear to be automatically included during registration, and difficulty understanding the total cost before payment. Some reviewers report that payment information has been retained and used for charges they did not authorize.
Are there positive reviews of Active.com?
Yes, a small percentage of reviews are positive, with shoppers praising smooth checkout experiences, responsive customer service representatives, and well-organized activities or trips. However, positive reviews represent approximately 12 percent of all reviews, while complaints about billing practices account for the vast majority of negative feedback.
What billing issues should I watch for?
Based on reviewer feedback, pay close attention to the final confirmation screen before completing payment to verify all charges are accurate and expected. Reviewers recommend reviewing any add-on fees (such as insurance or protection plans) that may be pre-selected or automatically included. Several shoppers also recommend monitoring your credit card statements after registration, as they report unauthorized charges appearing days or weeks after signing up.
Do shoppers recommend using Active.com?
Based on the rating distribution, the vast majority of reviewers do not recommend the platform due to billing concerns. While some customers have had positive experiences, the frequency and severity of billing complaints (appearing in approximately 89 percent of reviews) suggest caution before registering for activities through this platform.