Aero Precision manufactures firearms components and complete build kits sold through aeroprecisionusa.com. This page aggregates customer reviews and ratings to help you understand shoppers' actual experiences with the company's products, order fulfillment, and customer service.
Aero Precision Reviews
1.7
24 reviews
What Shoppers Say About Aero Precision
Created with AI, based on recent reviews
Aero Precision receives overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.7 out of 5. The dominant complaint centers on severe fulfillment and customer service failures: orders advertised as in stock remain unfulfilled for months (some since October 2024 with no delivery by March 2025), refunds promised three months ago have not materialized, and customer service is essentially unreachable through phone or email. Long-time dealer and retail customers report that what was once a trusted manufacturer has experienced operational collapse, with quality issues compounding the shipping delays.
While a small minority of recent shoppers (13 percent) rate Aero Precision highly, the overwhelming majority express frustration with a company that appears unable to fulfill orders, process refunds, or maintain basic customer communication. Even historically loyal customers with decade-long purchase histories report abandoning the brand entirely. The consistent pattern across reviews suggests systemic operational breakdown rather than isolated incidents, with shoppers noting that reaching anyone at the company by any channel has become nearly impossible.
Customer Reviews (24)
Sorted by: Most recentVincent Q.Mar 26, 2026
Didn't catch the negative reviews before ordering and fell right into the trap. They advertised in stock but still haven't delivered an upper receiver from my early February order. Got someone on the phone through customer service and heard it MIGHT come in mid April depending on part availability. This has been a complete disaster and I'm never shopping with them again.
Philip G.Jan 15, 2026
Put in an order for a barreled action back in October as a standard customer and nobody told me it was oversold and unavailable. About a month later I complained and after tons of effort with phone calls and emails I supposedly got approval for a check refund. It's now three months from the original order and the refund never came plus haven't heard back by email in two weeks about where it is. Don't do business with this place, they make okay products but don't deserve your cash when other good manufacturers are out there. I was actually a dealer for them previously and truthfully their support has always been a headache. Get a different brand, you'll be better off.
Marcus T.Oct 27, 2025
This company is absolutely terrible and I'm done with them. Something went really wrong with their operations. Customer service basically doesn't exist. Orders take forever to process, sometimes weeks or months, and if you actually get your stuff you're lucky. I've been buying from them as a dealer for years but I'm completely finished. Their products just aren't worth the frustration and delays. I'd strongly suggest going with a different brand instead.
Patricia C.Mar 14, 2025
Used to absolutely love Aero. I really liked building with only quality parts from quality manufacturers. I'm definitely not some huge buyer spending thousands monthly, but I've been a faithful customer with multiple builds over the years using their stuff. But quality started slipping. Customer service was always kind of hit or miss, though nothing too bad. Then recently I spent a lot of cash on multiple builds over five months and got basically nothing except a single barrel that wasn't even the right one. Can't get any response anywhere. I've called, emailed, tried their chat thing which was useless, couldn't even stay in the queue right. My FFL dealer tried too and couldn't get anywhere. So I'm sitting here with expensive builds I don't know will ever happen. Thank goodness nobody prepaid me, but I look foolish either way and I'm out the money. I really wish this wasn't the review I had to write right now.
George D.Mar 9, 2025
Been ordering from them for about a decade. Placed a build kit order in October 2024 and just got it last week in March 2025. Absolutely no word from them throughout the entire process. Couldn't reach anyone through customer service for months. When the kit finally showed up, the Lower Receiver wasn't finished right. It came in solid color while the rest of the parts had a different look. Not sure if this was an error or intentional on their end. If this is their new standard for build kits I'm done ordering. Everything they're doing right now is a complete disaster.
Robert K.Feb 28, 2025
Worst outfit I've dealt with. Forget about customer service because there basically is none. DO NOT PURCHASE FROM THIS COMPANY. YOU WILL BE SORRY!! There's basically zero way to reach anyone at this place, whether you try online or by phone. Nothing works!!
Donald E.Feb 28, 2025
Want your stuff in a reasonable timeframe? Skip Aero. You'll get zero info from them and you'll never be able to talk to an actual person.
Michael B.Feb 23, 2025
Ordered an upper receiver in a 6.5 Grendel caliber back in late December 2024. Charged my Visa 538 dollars right away. But when I log into my account it doesn't show any orders placed or pending. No tracking info, nobody answers the phone queue, and nobody online either. Got no clue if they're going bankrupt and keeping everyone's cash. Ended up disputing it with my credit card and they were really helpful. Total nightmare with the company itself.
Daniel F.Feb 5, 2025
Been twelve days and my order hasn't shipped. Called multiple times, tried email, tried internet messaging, nothing worked.
Aero Precision Review FAQ
What is Aero Precision's overall rating?
Aero Precision is rated 1.7 out of 5 based on 24 customer reviews on RetailCoupons.com. Approximately 79 percent of reviews are one-star ratings, with only 13 percent five-star reviews.
What do customers complain about most?
The primary complaints involve order fulfillment delays lasting months, items advertised as in stock that remain undelivered, unanswered refund requests, and inaccessible customer service. Multiple reviewers report being unable to reach the company by phone or email and experiencing no communication throughout extended delays.
Do customers report receiving their orders?
Most one-star reviewers either have not received orders placed months prior or received incomplete or defective items. One reviewer waited five months (October 2024 to March 2025) for a build kit that arrived with a finished lower receiver issue. Several report refund requests that went unfulfilled for three months or longer.
Have long-time customers had better experiences?
No. Multiple reviewers mention being loyal customers for years or even a decade, yet report that service has deteriorated significantly. Dealers and repeat customers express the most frustration, with some stating they are permanently ending their relationship with the company due to operational failures.
Would shoppers recommend Aero Precision?
Based on review content, the vast majority of customers explicitly advise against purchasing from Aero Precision, with some using emphatic language to warn others. Only the small percentage of five-star reviewers appear satisfied, while most others report they will not shop there again.
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