Aero Precision manufactures firearms components and complete build kits sold through aeroprecisionusa.com. This page aggregates customer reviews and ratings to help you understand shoppers' actual experiences with the company's products, order fulfillment, and customer service.
Aero Precision Reviews
1.7
24 reviews
What Shoppers Say About Aero Precision
Created with AI, based on recent reviews
Aero Precision receives overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.7 out of 5. The dominant complaint centers on severe fulfillment and customer service failures: orders advertised as in stock remain unfulfilled for months (some since October 2024 with no delivery by March 2025), refunds promised three months ago have not materialized, and customer service is essentially unreachable through phone or email. Long-time dealer and retail customers report that what was once a trusted manufacturer has experienced operational collapse, with quality issues compounding the shipping delays.
While a small minority of recent shoppers (13 percent) rate Aero Precision highly, the overwhelming majority express frustration with a company that appears unable to fulfill orders, process refunds, or maintain basic customer communication. Even historically loyal customers with decade-long purchase histories report abandoning the brand entirely. The consistent pattern across reviews suggests systemic operational breakdown rather than isolated incidents, with shoppers noting that reaching anyone at the company by any channel has become nearly impossible.
Customer Reviews (24)
Sorted by: Most recentEdward X.Feb 27, 2024
Really impressive quality and appearance. I'm sticking with them and won't look at other manufacturers anymore.
Timothy V.Sep 24, 2021
Reached out to their support team about problems with my new build where the bolt wouldn't stay locked back. Figured out the ambi bolt catch was the culprit. Got connected with their support person who sent out a replacement immediately with no questions. Really impressive support team and speedy service.
Charles P.Sep 24, 2021
Called them up with questions about my new build and a problem with the bolt not staying locked back. Turned out to be the ambi bolt catch causing the issue. Talked to a representative who got me a replacement part right away without any hassle. Really good customer support and super quick.
David M.Mar 17, 2021
Look, they're actually not as bad as some people make them out to be. Aero has built a solid reputation and was around before a bunch of these random new companies started popping up everywhere. I'd normally give them five stars but the pandemic really hammered their shipping and support teams. Things got slower and less efficient than normal. But that's not because their products are poor quality, they just need to reorganize their staff to better handle the surge in demand during these times.
Aero Precision Review FAQ
What is Aero Precision's overall rating?
Aero Precision is rated 1.7 out of 5 based on 24 customer reviews on RetailCoupons.com. Approximately 79 percent of reviews are one-star ratings, with only 13 percent five-star reviews.
What do customers complain about most?
The primary complaints involve order fulfillment delays lasting months, items advertised as in stock that remain undelivered, unanswered refund requests, and inaccessible customer service. Multiple reviewers report being unable to reach the company by phone or email and experiencing no communication throughout extended delays.
Do customers report receiving their orders?
Most one-star reviewers either have not received orders placed months prior or received incomplete or defective items. One reviewer waited five months (October 2024 to March 2025) for a build kit that arrived with a finished lower receiver issue. Several report refund requests that went unfulfilled for three months or longer.
Have long-time customers had better experiences?
No. Multiple reviewers mention being loyal customers for years or even a decade, yet report that service has deteriorated significantly. Dealers and repeat customers express the most frustration, with some stating they are permanently ending their relationship with the company due to operational failures.
Would shoppers recommend Aero Precision?
Based on review content, the vast majority of customers explicitly advise against purchasing from Aero Precision, with some using emphatic language to warn others. Only the small percentage of five-star reviewers appear satisfied, while most others report they will not shop there again.
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