Aero Precision manufactures firearms components and complete build kits sold through aeroprecisionusa.com. This page aggregates customer reviews and ratings to help you understand shoppers' actual experiences with the company's products, order fulfillment, and customer service.
Aero Precision Reviews
1.7
24 reviews
What Shoppers Say About Aero Precision
Created with AI, based on recent reviews
Aero Precision receives overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.7 out of 5. The dominant complaint centers on severe fulfillment and customer service failures: orders advertised as in stock remain unfulfilled for months (some since October 2024 with no delivery by March 2025), refunds promised three months ago have not materialized, and customer service is essentially unreachable through phone or email. Long-time dealer and retail customers report that what was once a trusted manufacturer has experienced operational collapse, with quality issues compounding the shipping delays.
While a small minority of recent shoppers (13 percent) rate Aero Precision highly, the overwhelming majority express frustration with a company that appears unable to fulfill orders, process refunds, or maintain basic customer communication. Even historically loyal customers with decade-long purchase histories report abandoning the brand entirely. The consistent pattern across reviews suggests systemic operational breakdown rather than isolated incidents, with shoppers noting that reaching anyone at the company by any channel has become nearly impossible.
Customer Reviews (24)
Sorted by: Most recentRyan H.Jan 22, 2025
Wish I could rate this zero stars. Got an order in at the beginning of december and only received one part of what I ordered. The live chat feature is basically a scam where you almost get connected then suddenly lose connection. Don't shop on their website, just head to your local gun shop instead.
Christopher R.Jan 2, 2025
Watch out for stuff listed as 'IN STOCK' on their site. Their customer service is genuinely terrible. Placed an order for a scope mount that supposedly was in stock on December 2nd. Can't get through by phone because their system is broken and won't let me leave a message. Their live chat had me waiting for hours last week with over 165 people ahead, then dumped me back to the start of the line right before they would've helped me. I sent three support emails starting December 18th with absolutely zero replies. I told a friend about the company, he lives in my area, and he ordered the exact same mount on December 8th and got it by December 26th. This total failure to communicate means I'm never ordering from their site again.
Jennifer W.Dec 23, 2024
I agree with everyone else here, the customer service is truly awful. I've been sitting around waiting six weeks for items they said were in stock. Nobody answers calls, emails, texts, nothing. Wishing I hadn't spent my money there. Got some stuff in bits and pieces with zero notice about when I'll get the rest. This whole thing is ridiculous.
Thomas N.Dec 17, 2024
Waiting a full month now for stuff I ordered that was supposedly in stock. Put in a support ticket a week back and still nothing. Stay away from ordering on their website! I've had much better experiences with other gun retailers but this place shows zero interest in taking care of their buyers. Not coming back, they're a bad operation that ignores customers.
Susan L.Dec 13, 2024
Got a complete lower over fourteen days ago. Their site promised two week delivery. Now I'm in week three from my order date with nothing about shipping status. Waited on hold for two full hours and got disconnected. Waited in an online queue and got kicked off after two hours. Got a message saying my chat disconnected but my issue never got addressed even though I explained everything. Two support emails with no answer. No way to reach them and no clue where my order is. They already took my money immediately and keep emailing me trying to sell me the same thing. Worst customer support experience ever.
Anthony L.Dec 11, 2024
This outfit is a complete mess. Put in an order the 29th of November. They quoted processing time between five and seven business days. After eight business days my order's still sitting in processing. Waited on the phone for three hours and also waited for chat support for three hours, then they just hung up on me. No email support option that actually works. This place is basically a con.
Ronald U.Dec 9, 2024
Bought a complete upper and lower on 11/29/24. Got an order confirmation on the site but never got an email and they took my money. Sat in a chat window for over three hours then got disconnected when only 30 people were in front of me, it started at 172! Tried calling many times and was on hold for way over an hour! UPDATE 01.06.25 and still haven't heard from them!
Larry O.Dec 5, 2024
More than two weeks and waiting on an item they promised would arrive in five to seven business days. Phoned them three times and spent over two hours waiting each time with nobody answering. Their support quality has nosedived.
Kevin S.Dec 5, 2024
More than two weeks now waiting for an item they said would ship in five to seven business days. Called them three times and spent over two hours each time on hold with no one picking up. Their support team has really declined.
Steven J.Nov 21, 2024
Got a fully assembled upper with BCG, charging handle for over a hundred bucks, and a buffer kit so everything would be from the same manufacturer. That way if something was wrong, it'd be one quick phone call with nobody pointing fingers. But then the upper didn't work and they won't do tech support over the phone. You have to use live chat or submit a ticket. Waited on chat right at the top of the line and nothing for 35 minutes, so I gave up. Went with the ticket route instead and still waiting after 5 days with no word.
Aero Precision Review FAQ
What is Aero Precision's overall rating?
Aero Precision is rated 1.7 out of 5 based on 24 customer reviews on RetailCoupons.com. Approximately 79 percent of reviews are one-star ratings, with only 13 percent five-star reviews.
What do customers complain about most?
The primary complaints involve order fulfillment delays lasting months, items advertised as in stock that remain undelivered, unanswered refund requests, and inaccessible customer service. Multiple reviewers report being unable to reach the company by phone or email and experiencing no communication throughout extended delays.
Do customers report receiving their orders?
Most one-star reviewers either have not received orders placed months prior or received incomplete or defective items. One reviewer waited five months (October 2024 to March 2025) for a build kit that arrived with a finished lower receiver issue. Several report refund requests that went unfulfilled for three months or longer.
Have long-time customers had better experiences?
No. Multiple reviewers mention being loyal customers for years or even a decade, yet report that service has deteriorated significantly. Dealers and repeat customers express the most frustration, with some stating they are permanently ending their relationship with the company due to operational failures.
Would shoppers recommend Aero Precision?
Based on review content, the vast majority of customers explicitly advise against purchasing from Aero Precision, with some using emphatic language to warn others. Only the small percentage of five-star reviewers appear satisfied, while most others report they will not shop there again.
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