AirportParking.com helps travelers book parking at airport hotels and facilities across the United States. This page provides customer ratings and reviews to help you understand what shoppers experience when using the service for airport parking reservations.
AirportParking.com Reviews
4.3
22 reviews
What Shoppers Say About AirportParking.com
Created with AI, based on recent reviews
AirportParking.com receives highly polarized feedback, with 82 percent of shoppers giving five-star ratings and praising the booking process as straightforward and easy. These satisfied customers highlight quick access to terminals and commend the customer service experience. However, the remaining 18 percent of reviewers report significant frustrations centered on operational coordination problems. Complaints focus on the site booking parking at locations with limited or no service at requested times (particularly early morning shuttles at DFW), lack of clarity about multiple location options (such as north versus south terminals at LAX), and difficulty obtaining refunds or cancellations even within what customers consider reasonable timeframes. Reviewers also note that the support team appears unfamiliar with the specific operational constraints of partner locations.
The disconnect between positive and negative experiences suggests that while the website interface functions well for straightforward bookings, the company struggles with ensuring that reserved parking spots actually offer available services at the requested times. Issues with cancellation policies, location specification, and support responsiveness stand out as recurring pain points among dissatisfied customers.
Customer Reviews (22)
Sorted by: Most recentChristopher J.Sep 29, 2020
Booking process went smoothly, and everything went without a hitch. Nothing to complain about at all.
Sandra N.Jul 24, 2020
Thanks for taking such good care of my vehicle. It's become one of my go-to spots whenever I need to fly out and visit family.
Patricia W.Mar 24, 2020
The Doubletree location is fantastic, clean, quick, well-lit, secure, and really convenient. The shuttle arrives on schedule. Registration through their website was straightforward too.
Victor P.Mar 4, 2020
Couldn't be simpler or more convenient! Book your spot, drive up and park, and a shuttle shows up right away. On the way back, they bring you straight to your vehicle and help you get your luggage loaded. Perfect service.
Lauren S.Dec 9, 2019
Highly recommend! The whole thing was simple, convenient, and the team was fantastic.
Monica P.Oct 9, 2019
Site was simple to navigate, lots of location options, and competitive pricing. The staff took great care of us with quick shuttle service and airport dropoff. Definitely coming back and telling my friends about it.
AirportParking.com Review FAQ
What is AirportParking.com's overall customer rating?
AirportParking.com is rated 4.3 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating reflects a notably split customer base, with the majority reporting positive experiences balanced against some customers reporting serious booking and service issues.
What do satisfied customers praise about AirportParking.com?
Positive reviewers consistently mention that the website is straightforward and easy to navigate for making reservations. Customers also highlight quick and hassle-free access to terminals and praise the customer service experience when they have positive interactions.
What are the main complaints about AirportParking.com?
The primary complaints involve the site booking parking at locations that do not operate services at the requested times (particularly early morning shuttle services). Other recurring issues include lack of clarity when facilities have multiple locations (such as north versus south), difficulty obtaining refunds or cancellations even within short timeframes, and support staff appearing unfamiliar with partner location operational details.
Do customers recommend AirportParking.com?
Recommendation sentiment is mixed. Satisfied customers indicate they would suggest the site to others seeking airport parking reservations, but dissatisfied customers explicitly advise against using the service due to operational and customer service issues.
How can I share my experience with AirportParking.com on RetailCoupons.com?
You can write a review on RetailCoupons.com by visiting the AirportParking.com store page and submitting your rating and detailed feedback about your booking and parking experience. Reviews help other travelers make informed decisions about airport parking services.