Alo Moves is an online fitness platform offering workout classes and memberships accessible through web and app. RetailCoupons.com has gathered 19 customer ratings and reviews to help shoppers understand what to expect from the service, including common experiences with account setup, customer support, and billing.
Alo Moves Reviews
1.7
19 reviews
What Shoppers Say About Alo Moves
Created with AI, based on recent reviews
Alo Moves has received overwhelmingly negative feedback, with 19 shoppers rating the service 1.7 out of 5. The dominant complaint across reviews centers on severe customer service failures: long wait times on hold (30+ minutes), unresponsive support channels (email, chat, phone), copy-paste or delayed responses, and inability to resolve account access issues. Multiple reviewers report being charged unexpectedly or continuing to be charged after cancellation, with some mentioning a acknowledged system glitch. Account lockouts prevent paid members from accessing classes they have paid for, leaving customers frustrated that good fitness content becomes inaccessible due to technical and support failures. Additional complaints include damaged merchandise and unprocessed return labels.
A small subset of reviewers (16 percent) gave five-star ratings and acknowledged that the workout classes themselves are of high quality. However, this praise is substantially outweighed by the pervasive issues with account management, billing transparency, and customer support responsiveness. Shoppers indicate they would not recommend the service unless fundamental changes are made to how the company handles customer issues and technical problems.
Customer Reviews (19)
Sorted by: Most recentLisa V.Oct 29, 2024
As a grad student, I was trying to use their student discount offer. The code wouldn't work though and when I emailed their support staff about it, they basically ignored me.
Amanda G.Oct 20, 2024
Wish I'd found these reviews before spending $99 on their lifetime membership offer. The app still shows the membership expiring after just one year. Went back and forth with their support team who then stopped answering messages. There's no way to contact them at this point and I have a feeling the subscription will get shut down next year instead of continuing forever. Apple Pay subscriptions with this company are risky. The instructors and content are solid but management is a mess. Seems like a scam to me.
Tony M.Nov 29, 2023
Canceled my subscription over a year ago. Then out of nowhere on Black Friday, I see a charge for another full year. This isn't a normal renewal, it's a brand new charge after a whole year of nothing! Reached out to their help team and still no response. I genuinely can't afford this unexpected charge. It's crazy.
Kevin D.May 26, 2023
Love the content and some of the instructors, but the app keeps crashing constantly which is infuriating. After my discounted first year ended, they automatically renewed without making the terms visible in my settings or any reminder. Asked customer support five different times about the renewal timing and cost but got no responses. Year one they didn't charge tax but year two they added it without telling me beforehand. The whole customer service experience and communication is really bad. And canceling isn't straightforward either. It's basically an app that grabs your money without giving you any heads up or staying in touch. I'm switching to Glo instead.
Michael R.May 17, 2023
Everyone online seemed to be saying negative things, but my experience was completely different. I messed up and didn't cancel my yearly subscription, and they took care of the refund for me right away.
David T.May 17, 2023
The reviews I read online turned out to be wrong about this company. They were really helpful when I forgot to turn off my yearly subscription and ended up getting charged. They processed my refund without any hassle.
Karen W.Mar 30, 2023
Been using Alo Moves since they took over Cody. Without any notice, my annual membership jumped from $99 to $199 when it auto-renewed. Also, I preferred the original instructors. The newer ones keep plugging Alo merchandise during the middle of class, which is annoying. Time to switch to something else.
Jennifer P.Mar 9, 2023
Signed up for the 2 week free trial and next thing I know, $149 gets pulled out for the annual membership without any heads up. Just got a receipt in my email. Didn't even use it that much since then. Feels pretty sneaky and underhanded. I'm honestly really disappointed.
Alo Moves Review FAQ
What is the overall rating for Alo Moves on RetailCoupons.com?
Alo Moves is rated 1.7 out of 5 based on 19 customer reviews. The majority of reviews (74 percent) are one-star ratings.
What problems are shoppers reporting most frequently?
The most common complaints involve customer service unresponsiveness, account access failures after purchasing memberships, unexpected or recurring charges, and long hold times when reaching support. Several reviewers mention being unable to cancel subscriptions or access paid content due to technical issues or unhelpful support interactions.
Are there any positive experiences mentioned?
A small percentage of reviewers (16 percent) gave five-star ratings and noted that the workout classes themselves are high quality. However, these positive reviews about content quality are substantially outnumbered by complaints about the platform's support and technical infrastructure.
Should I purchase an Alo Moves membership based on these reviews?
Based on customer feedback, potential members should be cautious. While the fitness content receives some praise, reviewers consistently report that account and billing issues, combined with inadequate customer support, significantly diminish the service's value. Shoppers recommend being wary until these operational issues are resolved.
How are ratings calculated for Alo Moves on RetailCoupons.com?
The 1.7 rating is calculated as an average of all submitted customer reviews. Shoppers who have purchased memberships or merchandise from Alo Moves can write reviews describing their experience with product quality, account setup, customer service, billing, and other relevant factors.