American Floor Mats, LLC sells interlocking tiles, rubber gym mats, and other flooring products for garages, gyms, and commercial spaces. This page aggregates customer reviews and ratings to help you understand what shoppers experience when ordering from americanfloormats.com, including feedback on product quality, shipping, and customer service.
American Floor Mats, LLC Reviews
1.4
22 reviews
What Shoppers Say About American Floor Mats, LLC
Created with AI, based on recent reviews
American Floor Mats receives overwhelmingly negative feedback, with 22 shoppers rating it 1.4 out of 5. The dominant complaints center on shipping delays (orders taking 32 days instead of the promised 5 business days), poor customer service responsiveness, and fulfillment errors where customers receive wrong items. Shoppers report that the company is difficult to reach via phone and email, and when issues arise, the company allegedly refuses responsibility and imposes restocking charges on returns. Product quality concerns also emerge, with reports of interlocking PVC tiles showing permanent tire marks and stains that cannot be removed despite cleaning attempts.
Among the small minority of satisfied customers (9 percent five-star reviews), the appeal centers on competitive pricing relative to competitors and the actual quality of products that arrive as ordered. One reviewer noted that gym mats were half the cost of other suppliers. However, these positive experiences appear to be exceptions rather than the norm, with most shoppers warning others to avoid the company based on chronic operational and service failures.
Customer Reviews (22)
Sorted by: Most recentWilliam D.Mar 24, 2026
I got interlocking PVC tiles for my garage floor two years ago and was happy with how easy they went down and how the finished floor looked. Once I started parking on them, tire marks and dirt stains started showing up that won't come off no matter what I try. I emailed the company twice asking if other customers had the same issue and what could be done about it. They said someone would follow up but nobody ever did. To make it worse, I told my neighbor about these tiles and he bought them too, and now he's dealing with the same problem. If you're looking for a garage floor that'll stay looking clean and new, don't get this product. The company's follow-up and customer support are nonexistent. I can't recommend this at all.
Rachel C.Mar 22, 2026
American Floor Mats was a real letdown. I ordered gym flooring expecting it to arrive in 5 business days, but it took 32 days to show up. Getting help from customer service was like pulling teeth. I called several times and sent emails asking for updates, but either got responses way too late or heard nothing at all. My contractor had already booked time to install it based on the timeline I gave them, so he had to come back weeks later once the product finally arrived. This created a lot of hassle and wasted time. I expected them to be straight about when things would ship, but that didn't happen. The lack of communication made it even worse. I won't use this company again.
Derek W.Mar 7, 2026
Absolutely terrible. I ordered twice and both times were disasters. The first order wasn't what I asked for and they just stopped answering my messages about it. The second time I got the wrong thing again and they had zero responsibility, just told me to ship it back and deal with a restocking charge. Don't bother with them.
Carlos B.Feb 25, 2026
I wasn't able to place a repeat order with the same specifications as my previous purchase.
Brandon J.Feb 5, 2026
I was really worried about ordering from American Floor Mats after reading all the awful reviews, but their rubber gym mats were literally half the cost of competitors. I saw a few posts on Reddit from people who actually got what they ordered, so I decided to take the gamble and keep my hopes low. A week later I've got my product and it's exactly what I wanted. It showed up within 7 days of ordering and the quality is great. Maybe I just got lucky. But if you're considering them, here's proof that sometimes it works out. I will say you might want to order 1 foot more than you need since the pieces I received had slight length variations.
Vincent K.Jan 30, 2026
The mat I got wasn't the size I ordered, even though it was listed as a pre-cut option. They wanted me to send pictures and proof of my order, then basically told me to work with it. The customer service was terrible.
Nathan G.Jan 15, 2026
Like what I'm reading from everyone else, the shipping and delivery are absolutely ridiculous. I ordered something marked as a quick ship item and it took a month to get here. There's basically no customer service either.
Kelly V.Dec 29, 2025
Believe the negative reviews here because they're spot on. The shipping timeline they show online isn't accurate and changes after you buy. Customer support basically tells you to deal with it and hope things work out. There are other companies with better products and way better service without all the frustration of dealing with their order issues.
Brian S.Dec 20, 2025
I bought black rubber gym flooring and the quality wasn't consistent across pieces. Some sections were glossy and others were rough. The company didn't work to fix the issue and said they couldn't guarantee consistency. The customer support team was useless and kind of rude about it. I can't recommend this place.
American Floor Mats, LLC Review FAQ
What is American Floor Mats' average rating?
American Floor Mats is rated 1.4 out of 5 based on 22 customer reviews tracked at RetailCoupons.com. The vast majority of reviews are one-star ratings, with 91 percent of shoppers giving the lowest rating.
What are the most common complaints about American Floor Mats?
Recurring issues include severe shipping delays (orders taking 32 days instead of promised timelines), unresponsive customer service, incorrect orders, and refusal to take responsibility for errors. Customers also report that some products, such as interlocking PVC tiles, show permanent staining and tire marks that cannot be cleaned.
What do satisfied customers say about American Floor Mats?
The small number of five-star reviewers highlight competitive pricing compared to other suppliers and praise the quality of products when orders arrive correctly. One shopper noted gym mats cost roughly half what competitors charge.
Do customers recommend ordering from American Floor Mats?
Based on review patterns, the overwhelming majority of shoppers do not recommend the company. Negative reviews explicitly warn others to avoid American Floor Mats due to fulfillment failures, poor communication, and unresolved customer service issues. Only a handful of customers report satisfactory experiences.
How can I write a review of American Floor Mats?
RetailCoupons.com publishes verified customer reviews to help shoppers make informed decisions. To contribute your experience, visit the American Floor Mats review page and submit your rating and feedback based on your actual purchase and service experience.