American Floor Mats, LLC sells interlocking tiles, rubber gym mats, and other flooring products for garages, gyms, and commercial spaces. This page aggregates customer reviews and ratings to help you understand what shoppers experience when ordering from americanfloormats.com, including feedback on product quality, shipping, and customer service.
American Floor Mats, LLC Reviews
1.4
22 reviews
What Shoppers Say About American Floor Mats, LLC
Created with AI, based on recent reviews
American Floor Mats receives overwhelmingly negative feedback, with 22 shoppers rating it 1.4 out of 5. The dominant complaints center on shipping delays (orders taking 32 days instead of the promised 5 business days), poor customer service responsiveness, and fulfillment errors where customers receive wrong items. Shoppers report that the company is difficult to reach via phone and email, and when issues arise, the company allegedly refuses responsibility and imposes restocking charges on returns. Product quality concerns also emerge, with reports of interlocking PVC tiles showing permanent tire marks and stains that cannot be removed despite cleaning attempts.
Among the small minority of satisfied customers (9 percent five-star reviews), the appeal centers on competitive pricing relative to competitors and the actual quality of products that arrive as ordered. One reviewer noted that gym mats were half the cost of other suppliers. However, these positive experiences appear to be exceptions rather than the norm, with most shoppers warning others to avoid the company based on chronic operational and service failures.
Customer Reviews (22)
Sorted by: Most recentDouglas W.Aug 14, 2024
I ordered a kitchen runner and when it got here it was 3 inches shorter than my order. I phoned to discuss and they said manufacturing variations are normal and that I should've looked at the fine print. When I tried calling back to discuss options, I got a rude brush-off and no real solution. These folks aren't worth dealing with.
Tommy R.Aug 14, 2024
I bought a kitchen runner that arrived 3 inches shorter than what I ordered. When I called to talk about it, they just said manufacturing differences happen and that I should have read the small print. I tried calling back to work something out, but all I got was a dismissive response with no options to fix it. Save yourself the headache and shop somewhere else.
American Floor Mats, LLC Review FAQ
What is American Floor Mats' average rating?
American Floor Mats is rated 1.4 out of 5 based on 22 customer reviews tracked at RetailCoupons.com. The vast majority of reviews are one-star ratings, with 91 percent of shoppers giving the lowest rating.
What are the most common complaints about American Floor Mats?
Recurring issues include severe shipping delays (orders taking 32 days instead of promised timelines), unresponsive customer service, incorrect orders, and refusal to take responsibility for errors. Customers also report that some products, such as interlocking PVC tiles, show permanent staining and tire marks that cannot be cleaned.
What do satisfied customers say about American Floor Mats?
The small number of five-star reviewers highlight competitive pricing compared to other suppliers and praise the quality of products when orders arrive correctly. One shopper noted gym mats cost roughly half what competitors charge.
Do customers recommend ordering from American Floor Mats?
Based on review patterns, the overwhelming majority of shoppers do not recommend the company. Negative reviews explicitly warn others to avoid American Floor Mats due to fulfillment failures, poor communication, and unresolved customer service issues. Only a handful of customers report satisfactory experiences.
How can I write a review of American Floor Mats?
RetailCoupons.com publishes verified customer reviews to help shoppers make informed decisions. To contribute your experience, visit the American Floor Mats review page and submit your rating and feedback based on your actual purchase and service experience.