AmeriMark sells apparel, home goods, and other merchandise primarily through mail and online channels. This page aggregates verified customer reviews and ratings for AmeriMark to help shoppers understand what to expect from the company's service, product quality, shipping practices, and return policies.
AmeriMark® Reviews
1.9
22 reviews
What Shoppers Say About AmeriMark®
Created with AI, based on recent reviews
AmeriMark has a significantly troubled rating of 1.9 out of 5 based on 22 customer reviews. The overwhelming majority of shoppers report serious problems across multiple areas: incomplete orders, unresponsive customer service, complex return processes with substantial fees, and unexpected charges appearing on accounts. Several customers describe surprise recurring charges ($14.95 monthly in one case), questionable fees labeled as fuel or facility surcharges on top of already-high shipping costs, and return fees that recoup only a fraction of the original purchase price. Shoppers also complain about inaccurate product descriptions, slow delivery times exceeding two weeks, and difficulty reaching customer service representatives. A small minority of recent reviewers (approximately 23 percent) report satisfaction, though no positive details are provided in the available review excerpts to balance against the widespread complaints.
The consistent theme across negative reviews is frustration with what customers characterize as obfuscated pricing, poor communication, and a return process designed to minimize refunds. Multiple shoppers explicitly advise others to avoid the company, with some describing their experience as a scam. The lack of straightforward return procedures, combined with reports of unauthorized recurring charges and difficulty disputing them, represents the most serious concern raised by the customer base at RetailCoupons.com.
Customer Reviews (22)
Sorted by: Most recentMichael T.Feb 3, 2022
Found a Diamond nail file while searching for a Diamond Deb brand file on this site. The online picture looked exactly like the Diamond Deb, but it absolutely is not the same product. The fact that it appears in Diamond Deb searches, is called the Diamond, and looks nearly identical online is clearly intentional. They're conning you into thinking you're buying a Diamond Deb. What I received was cheap garbage that bends easily and has a rough texture that actually damages your nails. This company isn't breaking laws but they're definitely trying to deceive and cheat you. Don't trust them.
Victoria G.Oct 13, 2021
Should have looked at reviews before purchasing from this place. The robe I got looks and feels like dollar store material, absolutely terrible. The size runs huge on top of that. They sneak in a carrier surcharge and priority replacement surcharge on the item price. Returning it would cost almost half what I paid, so I'm just donating it. Just know you'll likely get low quality fabric and construction that won't meet normal expectations. Really disappointed.
Susan L.Oct 2, 2021
Ordered three different women's outfits and each one fit wonderfully and looked fantastic. Really happy with the purchase and will definitely be back to shop again.
Michelle R.Oct 2, 2021
Got three different pieces of women's clothing and they all arrived fitting me perfectly with beautiful quality. I'm really happy with my purchase and will definitely be ordering again from these folks.
Margaret C.Aug 24, 2021
Terrible customer service. Had a promotion code for free shipping and handling, but the agent wouldn't apply it. Had to call back four separate times just to get the issue fixed.
Dorothy F.Aug 20, 2021
AVOID THIS COMPANY THEY ARE AMONG THE WORST ONLINE SELLERS AROUND. I RECEIVED A FIFTY DOLLAR ORDER THAT DID NOT MATCH THE ONLINE DESCRIPTION. WHEN I CALLED TO RETURN IT, THEY SAID THERE WOULD BE A TEN DOLLAR RETURN FEE WHICH I ACCEPTED BUT THEN THEY WANTED ME TO PAY SIXTY THREE DOLLARS FOR SHIPPING ON A TWO POUND PACKAGE. STAY FAR AWAY FROM THIS PLACE. YOU'VE BEEN WARNED.
Nicole W.Apr 28, 2021
Worst decision ordering from here. Two weeks went by and still no package. I've tried reaching out twice and they haven't responded once. Their customer service is absolutely terrible.
Ronald T.Apr 27, 2021
This is the worst company to work with. Placed an order and they put it on hold. Every time I called, they gave me a different explanation. Finally I just canceled the whole thing. Never dealing with them again.
Patricia N.Apr 6, 2021
Worst place to shop online. I ordered two pairs of shoes and never got them even though tracking showed they shipped. I tried to use their chat feature, which was useless. Called customer service and they told me both shoes were discontinued. When I asked for a supervisor, she said they were all busy. The rep was really difficult to understand. She told me to call credit services, so I did. That person couldn't help either but transferred me to someone else who also couldn't help. However, she did say my shoes are actually available and promised they'd arrive in 7 to 10 days, but I'm not counting on it. I'm definitely never ordering from this company again.
AmeriMark® Review FAQ
What is AmeriMark's average rating on RetailCoupons.com?
AmeriMark is rated 1.9 out of 5 stars based on 22 customer reviews. Approximately 77 percent of reviews are one-star ratings, while 23 percent are five-star ratings. No reviews in the two, three, or four-star range appear in the current distribution.
What do shoppers complain about most?
The most frequent complaints involve unexpected fees and charges, including recurring monthly charges that some customers report difficulty stopping, return fees that significantly reduce refunds, and shipping surcharges labeled as fuel or facility charges. Customers also report incomplete orders, slow delivery times, inaccurate product descriptions, complex return processes without prepaid labels, and difficulty reaching customer service.
Are there any positive experiences reported by AmeriMark customers?
Approximately 23 percent of recent reviews award AmeriMark five stars, indicating some customers have had satisfactory experiences. However, the provided review excerpts do not include details from five-star reviews explaining what those satisfied customers appreciated about their purchases or service.
What concerns should shoppers know about returns and refunds?
Multiple reviewers report that returns are complicated and expensive. Common issues include charges for return shipping despite already being charged shipping on the original order, restocking or facility fees (labeled as PRF or FSC charges) deducted from refunds, and limited refund amounts compared to the original purchase price. Some customers report receiving no prepaid return label, making return shipping costly.
Should I shop at AmeriMark?
Based on customer feedback at RetailCoupons.com, shoppers should carefully weigh the risks. The rating is very low, with the vast majority of reviewers explicitly advising others to shop elsewhere. Key concerns include hidden charges, difficult customer service, complicated returns, and reports of unauthorized recurring charges. Customers should read the full reviews here before deciding whether to purchase from this retailer.