Babylist is an online registry and gifting platform designed for expecting parents and baby shower planning. This page aggregates customer ratings and reviews to help shoppers understand how Babylist performs in areas like order fulfillment, returns, customer service, and overall reliability before using their registry or shopping for gifts on the platform.
Babylist Reviews
1.3
25 reviews
What Shoppers Say About Babylist
Created with AI, based on recent reviews
Babylist is rated 1.3 out of 5 by 25 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report critical problems across multiple areas: shipping delays that cause orders to arrive too late for their intended events, a confusing and broken return process where retailers do not honor their policies, order management issues including items marked as purchased when they should not be, and frustrating cancellation systems that fail to work as advertised. The platform also faces criticism for high prices combined with slow fulfillment times, leaving customers feeling they paid premium prices for subpar service.
Customer service appears ineffective at resolving these issues, with support staff offering limited solutions like store credit instead of actual refunds or returns. Insurance coverage processing through the platform has created additional problems, with customers facing unexpected bills months after purchases. The combination of operational failures, lack of system functionality, and unresponsive support has left shoppers cautioning others against using Babylist for baby registries or gift purchases.
Customer Reviews (25)
Sorted by: Most recentStephanie J.Aug 29, 2024
It was convenient to send a gift through their site. The problem is my entire order came in multiple shipments, so it looked like I was being lazy about gift giving which bothered me. I wanted to surprise her with everything arriving at once so she'd be all set.
Morgan L.Aug 20, 2024
I really liked babylist initially but then received a damaged package. It appears that when things ship directly from manufacturers, they use almost no shipping protection. The customer service team was really pleasant and helpful, but this is weird because normal retailers put items in a protective shipping box. With babylist you just get the store box with a label slapped on. This lack of consistency means products get broken or damaged bouncing around in the mail. After this happened I took off anything babylist-specific from my list. Not something I want to deal with when I'm seven months pregnant.
Amanda D.Aug 20, 2024
I loved babylist until I got my first order with damage. It turns out when items come straight from the maker, they send them with basically no protective packing. The support team was actually really nice about it, but it's strange because everywhere else I shop sends items inside a shipping box for protection. With babylist you just get the retail box with a label on it. This inconsistency means items get damaged or broken during transit. I ended up removing all babylist items from my registry after this. I'm not interested in dealing with damaged packages when I'm about to have a baby.
Patricia G.May 30, 2024
I bought three gifts on May twenty-second for my great-nephew and his wife's baby shower. They were coming into town just for the event on June first and everything was supposed to arrive well before then. One item came in four days, but babylist sent all three separately. The tracking showed one arriving June fourth and the third hadn't shipped yet. I looked everywhere for customer service info and started with a chatbot that just sent me to article pages. There was no phone or email option at first, but the bot eventually connected me with a representative. She also just linked me to articles. When she finally looked into it, she said the items were fulfilled on May twenty-eighth and twenty-ninth, which is six and seven days after I ordered. She mentioned it could take up to three days to fulfill before shipping, which didn't make sense with those dates.
Jordan K.Nov 27, 2023
Made a purchase a couple days ago and I've been trying to figure out where my gift is being delivered. There's basically no customer service help available. Every link on the site just sends you to another page that doesn't help. I still don't even know where it's going or if my order actually went through. The site is really hard to use and I'd say skip it.
Babylist Review FAQ
What is Babylist's overall rating on RetailCoupons.com?
Babylist is rated 1.3 out of 5 based on 25 customer reviews. The vast majority of ratings are one star, reflecting widespread customer dissatisfaction with the service.
What are the main complaints about Babylist?
Reviewers consistently report shipping delays that cause items to arrive too late, complicated return processes that retailers do not honor, order management problems where items are incorrectly marked as purchased, and cancellation systems that do not function properly. Additional complaints include unexpectedly high prices, unresponsive customer service, and billing issues related to insurance coverage processing.
Do customers recommend Babylist?
No. The overwhelmingly negative ratings and review language indicate customers strongly discourage others from using Babylist. Multiple reviewers explicitly state they would not use or trust the service again and advise against ordering from the platform.
What shipping issues have customers experienced?
Reviewers report significant delays, with some orders taking seven weeks to arrive or shipping dates that fall after the event the item was needed for. One customer ordered for a March 14 shower but the item was not set to ship until March 17, making the gift late.
How does the return process work, and why are customers frustrated?
Customers report that the return process is overly complicated and confusing. A major issue is that retailers selling through Babylist do not recognize their standard return policies when processing returns through the platform, making it difficult or impossible to return items. Some customers report being offered only store credit instead of refunds or proper returns.
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