Baseball Savings sells baseball equipment and gear for players of all ages. This page features customer ratings and reviews to help you understand shopper experiences with the store's products, pricing, delivery, and customer service.
Baseball Savings Reviews
2.4
23 reviews
What Shoppers Say About Baseball Savings
Created with AI, based on recent reviews
Baseball Savings has a sharply divided customer base. Loyal long-term shoppers praise the store's competitive pricing, product selection, and customer service responsiveness when issues arise. The team has earned recognition for acknowledging mistakes, offering refunds or replacements, and working to resolve problems. However, the store currently faces significant operational challenges that dominate negative reviews: recent delivery delays, missing items, account system errors that prevent orders from processing, and slow support response times. Multiple reviewers note that problems have emerged recently or during a company rebrand, suggesting these are newer issues for a business that previously maintained consistent service.
At 2.4 out of 5 based on 23 customer reviews, Baseball Savings shows extreme polarization. More than half of reviews are one-star, primarily citing delivery failures and account/system problems, while over a quarter are five-star from customers satisfied with service recovery or long-standing positive experiences. The middle ground is minimal. Prospective shoppers should weigh the store's historically strong reputation and responsive customer service against current operational friction that has frustrated even previously loyal customers.
Customer Reviews (23)
Sorted by: Most recentRoberto L.Mar 27, 2026
For about ten years everything went smoothly. Recently though the last few purchases have had delays and I was missing an item. They offered to either send a replacement or refund me. I asked for the replacement and I'm still waiting. Otherwise things have been good and I appreciate their help sorting this out.
Sarah P.Mar 22, 2026
This spring has been really rough shopping with them, and I'm pretty let down since I've trusted this company for years. Something's wrong with both my delivery addresses even though they're correct, and I can't get my order to go through. Plus their support takes forever to respond. There are other account problems too but that's the main one I need fixed.
Marcus T.Mar 20, 2026
Had a few hiccups with delivery and the online account system while the company was going through their rebrand, but the team really stepped up. They were super understanding about what was happening and worked hard to fix everything as fast as they could.
Patrick M.Mar 13, 2026
Excellent customer service across the board. Call them, chat online, or send an email and the team handles your situation and gets you a fix fast. They always have solid deals and competitive prices. This is where I go for all my baseball gear whether it's for the kids or me.
Vincent C.Mar 11, 2026
Ordering was smooth. Tracking details and delivery times were spot on. Then our package showed up short. Ordered two bats but only got one, which completely bummed out my kid. We're still waiting for them to make it right but I'm really impressed with how they've handled this. They owned the mistake and committed to fixing it. Changing our rating to 5 because mistakes happen but what matters is how a company responds. Really appreciate how they took care of us.
Carlos D.Dec 8, 2025
Put in my order over a week ago and it still hasn't left the warehouse. Talked to support through their chat today and they mentioned the item is out of stock. Watch out.
Kevin S.Oct 22, 2025
This business is fraudulent. Nothing about it is legitimate. They take payment and never deliver the goods. I've reported this to authorities. Warning to all shoppers. Because of how they operate, they've recently rebranded to different names. Stay away from ordering here unless you want your money taken.
Gregory A.Sep 18, 2025
Ordered turf shoes on Monday and paid for Thursday delivery before my kid's tournament but they didn't ship until Wednesday and arrival was pushed to Monday. Called customer service and they refunded the shipping charge but said that was all they could do. They're moving warehouses and everything's chaotic so they couldn't guarantee another pair would ship out even if sent overnight. Not the way to operate an online store.
Daniel H.Sep 13, 2025
Got some equipment with an ETA of about a week. After six days with zero updates, I called and they said it would go out overnight. Still no shipment or update two days later. Called to cancel and they said it was done. Then two days after that I get a shipping notification. Called back and they promised free return shipping and that a manager would call me. Got the package but no return label showed up across three emails. Never heard from any manager. Bad service, slow shipping, awful follow-up.
Baseball Savings Review FAQ
What is Baseball Savings' average rating?
Baseball Savings is rated 2.4 out of 5 stars based on 23 customer reviews on RetailCoupons.com. The ratings are heavily polarized, with 57 percent one-star reviews and 26 percent five-star reviews, indicating inconsistent recent experiences.
What do customers praise about Baseball Savings?
Shoppers consistently highlight competitive pricing, solid product selection, responsive customer service across multiple channels (phone, chat, email), and a willingness to resolve problems through replacement or refund. Long-term customers appreciate the store's track record and how the team handles mistakes.
What are the main complaints about Baseball Savings?
Recent reviews frequently mention delivery delays, missing items from orders, account system errors that prevent orders from going through, and slow support response times. Several customers note these problems are new or emerged during a company rebrand, contrasting with previously smooth experiences.
Would customers recommend Baseball Savings?
Recommendations are mixed. Five-star reviewers enthusiastically endorse the store and plan to shop there again, while one-star reviewers express disappointment in recent service declines and suggest exploring other retailers. Even some satisfied customers acknowledge the store is currently working through operational issues.
How can I write a review of Baseball Savings?
Customers can submit reviews on RetailCoupons.com based on their shopping experience. Focus on specific details about product quality, pricing, delivery, and customer service to help other shoppers make informed decisions. Reviews from verified purchases and long-term customers are especially valuable given the store's current transition period.
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