Baseball Savings sells baseball equipment and gear for players of all ages. This page features customer ratings and reviews to help you understand shopper experiences with the store's products, pricing, delivery, and customer service.
Baseball Savings Reviews
2.4
23 reviews
What Shoppers Say About Baseball Savings
Created with AI, based on recent reviews
Baseball Savings has a sharply divided customer base. Loyal long-term shoppers praise the store's competitive pricing, product selection, and customer service responsiveness when issues arise. The team has earned recognition for acknowledging mistakes, offering refunds or replacements, and working to resolve problems. However, the store currently faces significant operational challenges that dominate negative reviews: recent delivery delays, missing items, account system errors that prevent orders from processing, and slow support response times. Multiple reviewers note that problems have emerged recently or during a company rebrand, suggesting these are newer issues for a business that previously maintained consistent service.
At 2.4 out of 5 based on 23 customer reviews, Baseball Savings shows extreme polarization. More than half of reviews are one-star, primarily citing delivery failures and account/system problems, while over a quarter are five-star from customers satisfied with service recovery or long-standing positive experiences. The middle ground is minimal. Prospective shoppers should weigh the store's historically strong reputation and responsive customer service against current operational friction that has frustrated even previously loyal customers.
Customer Reviews (23)
Sorted by: Most recentAmanda L.Sep 9, 2025
Bought turf shoes through their Amazon storefront and they showed up way later than the Prime delivery date promised. The order wasn't even shipped until after I tried to cancel it. Since I needed the shoes right then, I grabbed a pair from a local store instead. Planning to send the ones that finally arrived back. I doubt the refund will be any faster than the shipping was. Save yourself the hassle and shop somewhere else like a sporting goods store.
Christopher J.Jul 30, 2025
Grabbed turf shoes without looking at reviews first. Read all the negative stuff the next day and thought for sure I'd never see them. Got the shipping confirmation and they arrived the next day anyway.
Rachel F.Jun 3, 2025
They promised guaranteed delivery on a specific date for an extra fee. Then shipping took forever and they used FedEx SmartPost which basically killed that guarantee before it even started. When I called to complain, they gave back the shipping fee but wouldn't do anything else or even tell me when I'd actually get my stuff. Left me in the dark hoping it would eventually show up. The whole experience was frustrating. Sure the prices looked decent but I should've paid more and gone somewhere else. Really disappointed in them and my kid too.
James W.Mar 3, 2025
Wish I could give zero stars. The place is a disaster. Customer service was horrible. Took two months to get a single glove. Gave them another chance and I'm already at a week waiting even though they bumped me to next day air. Total joke.
Tyler B.Mar 3, 2025
I'd give them zero stars if I could. This company is terrible. Their customer service is awful. I waited two whole months for one glove. Thought I'd try again and already a week has passed for my second order even though they said they upgraded to next day delivery. This place is a complete joke.
Angela K.Dec 9, 2024
Don't shop here. They seem nice when you first buy but then they'll charge your account twice without permission and expect you to be cool with the refund process. Don't let them scam you again.
Nicole G.Dec 9, 2024
Skip buying from here. Seems nice initially but once you purchase they'll charge your account a second time without asking and act like they can just refund it later. Don't give them more chances to pull this nonsense.
Lisa W.Nov 26, 2024
Really upset with this retailer. Got charged twice for the same order a month apart. Tried emailing their support team but still no response or explanation. Why am I being charged like this? Don't shop here, it's a scam.
Jennifer M.Nov 26, 2024
Totally frustrated with this place. They charged my card once, then hit it again a month later for the identical amount. I reached out to their team but haven't heard anything back. What's the deal with these charges? This feels like a scam to me. Avoid shopping here.
Monica E.Apr 1, 2024
Bought 5 baseball helmets all the same on Saturday. Website said if I opted into text updates I'd get free second day air delivery so I agreed. Got 3 helmets on Thursday but one was backordered for four more weeks and I still didn't know about the fifth helmet. Called support and that's all they could tell me. Won't be shopping with them anymore.
Baseball Savings Review FAQ
What is Baseball Savings' average rating?
Baseball Savings is rated 2.4 out of 5 stars based on 23 customer reviews on RetailCoupons.com. The ratings are heavily polarized, with 57 percent one-star reviews and 26 percent five-star reviews, indicating inconsistent recent experiences.
What do customers praise about Baseball Savings?
Shoppers consistently highlight competitive pricing, solid product selection, responsive customer service across multiple channels (phone, chat, email), and a willingness to resolve problems through replacement or refund. Long-term customers appreciate the store's track record and how the team handles mistakes.
What are the main complaints about Baseball Savings?
Recent reviews frequently mention delivery delays, missing items from orders, account system errors that prevent orders from going through, and slow support response times. Several customers note these problems are new or emerged during a company rebrand, contrasting with previously smooth experiences.
Would customers recommend Baseball Savings?
Recommendations are mixed. Five-star reviewers enthusiastically endorse the store and plan to shop there again, while one-star reviewers express disappointment in recent service declines and suggest exploring other retailers. Even some satisfied customers acknowledge the store is currently working through operational issues.
How can I write a review of Baseball Savings?
Customers can submit reviews on RetailCoupons.com based on their shopping experience. Focus on specific details about product quality, pricing, delivery, and customer service to help other shoppers make informed decisions. Reviews from verified purchases and long-term customers are especially valuable given the store's current transition period.
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