Baseball Savings sells baseball equipment and gear for players of all ages. This page features customer ratings and reviews to help you understand shopper experiences with the store's products, pricing, delivery, and customer service.
Baseball Savings Reviews
2.4
23 reviews
What Shoppers Say About Baseball Savings
Created with AI, based on recent reviews
Baseball Savings has a sharply divided customer base. Loyal long-term shoppers praise the store's competitive pricing, product selection, and customer service responsiveness when issues arise. The team has earned recognition for acknowledging mistakes, offering refunds or replacements, and working to resolve problems. However, the store currently faces significant operational challenges that dominate negative reviews: recent delivery delays, missing items, account system errors that prevent orders from processing, and slow support response times. Multiple reviewers note that problems have emerged recently or during a company rebrand, suggesting these are newer issues for a business that previously maintained consistent service.
At 2.4 out of 5 based on 23 customer reviews, Baseball Savings shows extreme polarization. More than half of reviews are one-star, primarily citing delivery failures and account/system problems, while over a quarter are five-star from customers satisfied with service recovery or long-standing positive experiences. The middle ground is minimal. Prospective shoppers should weigh the store's historically strong reputation and responsive customer service against current operational friction that has frustrated even previously loyal customers.
Customer Reviews (23)
Sorted by: Most recentJessica N.Apr 1, 2024
I placed an order on Saturday for 5 matching baseball helmets. The site promised free 2nd day air if I signed up for texts, so I did. Three helmets got here Thursday but one was on backorder for another month, and nobody could tell me what happened to the fifth one. Talked to support about it and that was that. Not ordering from this place again.
Brandon K.Feb 23, 2023
Was pretty nervous buying from this company since there weren't many reviews online. Checked out their site but couldn't find tons of information. Decided to give them a call and the support staff was super nice and quickly confirmed the baseballs I wanted were available. Placed my order and it shipped within a few days. Got exactly what I ordered. Will be using them going forward for my baseball and softball purchases.
Michael R.Feb 23, 2023
Wasn't sure about ordering from a company with barely any reviews out there. Did some research on their site and couldn't find much info. Figured I'd call and talk to someone. The person who answered was really helpful and confirmed they had the baseballs in stock. Ordered that day, got it shipped out in a couple days, and everything showed up just like it was supposed to. Definitely buying from them again for baseball and softball gear.
Baseball Savings Review FAQ
What is Baseball Savings' average rating?
Baseball Savings is rated 2.4 out of 5 stars based on 23 customer reviews on RetailCoupons.com. The ratings are heavily polarized, with 57 percent one-star reviews and 26 percent five-star reviews, indicating inconsistent recent experiences.
What do customers praise about Baseball Savings?
Shoppers consistently highlight competitive pricing, solid product selection, responsive customer service across multiple channels (phone, chat, email), and a willingness to resolve problems through replacement or refund. Long-term customers appreciate the store's track record and how the team handles mistakes.
What are the main complaints about Baseball Savings?
Recent reviews frequently mention delivery delays, missing items from orders, account system errors that prevent orders from going through, and slow support response times. Several customers note these problems are new or emerged during a company rebrand, contrasting with previously smooth experiences.
Would customers recommend Baseball Savings?
Recommendations are mixed. Five-star reviewers enthusiastically endorse the store and plan to shop there again, while one-star reviewers express disappointment in recent service declines and suggest exploring other retailers. Even some satisfied customers acknowledge the store is currently working through operational issues.
How can I write a review of Baseball Savings?
Customers can submit reviews on RetailCoupons.com based on their shopping experience. Focus on specific details about product quality, pricing, delivery, and customer service to help other shoppers make informed decisions. Reviews from verified purchases and long-term customers are especially valuable given the store's current transition period.
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