BCBGMAXAZRIA Reviews

I'd suggest avoiding this company's online store. I was hunting for a dress and made sure to carefully verify it wasn't marked final sale so I could return it if needed. I bought several dresses from different retailers with the plan to send back what didn't work. This one didn't fit, so I went to return it and was told it was final sale even though I have screenshots showing no such label appeared before I bought it. When I contacted customer service with evidence and explained how careful I'd been, they still refused the return and sent back a dismissive email. Don't risk buying from them since they might randomly claim something is final sale after you've already paid.

The underwear looked nice and had a seamless design. I liked how soft they felt and thought they'd slide smoothly under my jeans. I got 5 pairs but they're honestly the worst underwear I've owned. Sure they feel great over pants but once I start moving around they bunch up constantly. I'm pulling them down all day long until I can finally take them off. Pretty as they are, they were a complete waste of money for me.

The measurements they list by garment are completely inaccurate. A company that charges near $60 for shipping, tacks on duty taxes, and makes returns a nightmare is honestly not worth it. Oh, and they don't provide a return shipping label, so you end up paying another $60 yourself which doubles the shipping cost. When you process a return they don't refund the duty taxes either. Unless you do the math yourself you won't even notice they're keeping money that should come back to you. Call them on it and they 'apologize' then make you submit forms to your government to get your own tax money back. It's honestly retail torture. Stay away from this place because they're just trying to squeeze every dollar out of you.

I ordered my wedding dress on Aug 3 and still haven't gotten it. They gave me a tracking number that's been updated with shipping details, but the last update back in early November said it would arrive within 2 weeks and nothing has changed since then. Their customer service doesn't respond to emails, and the charge came through with a suspicious merchant name. This feels like a scam to me. I only held on to hope because they kept updating the tracking but I was foolish. If this happens to you, report it as fraud and dispute the charge with your bank.

I ordered a dress that had a terrible chemical smell like dye, but of course it was final sale so I was stuck with it. I actually liked the style but the odor made it unwearable. After reaching out to customer service, I got a response a week later saying they wouldn't approve a return because of the final sale status. They offered me $25 store credit as compensation, which doesn't really help. This brand used to have a solid reputation but now they're operating like a discount outfit. Just wanted others to know what to expect.

Has anyone actually managed to get a real response about their orders instead of just automated messages? After shopping online for years this is by far the worst experience. My package is basically lost and their customer service is nonexistent. I've sent 20 emails and every single response is automated AI nonsense. Even when you tell them your specific issue like a package that shows delivered but you didn't receive it, the AI just tells you to contact them again in 3 days. I've tried different support topics over and over just trying to find out where my package went but nothing works. It's been 2 weeks since they created the shipping label with still no answer. If anyone knows the actual secret to reaching a human being there please share it because they clearly don't pay attention to complaints on review sites.

The quality is absolutely terrible. They're charging high prices for clothing that feels cheaply made. It's just not worth the money at all.

I thought this company had a solid reputation but I was wrong. They send me emails constantly with stylish stuff, and practically everything is marked down. I bought a couple of things after reading their return policy. Neither one fit and when I requested returns they said both were final sale items. But both are still being sold and promoted on their site right now. The customer service number they provided just loops through a recording trying to sell discount stuff before disconnecting. I've called multiple times. They won't respond about giving me store credit for items that don't work for me. They seem sketchy and their service is really poor.

It's shocking that this company is allowed to keep operating with such a track record of ripping off its customers. I ordered something right before Christmas 2021 and asked for my money back after waiting over 5 weeks. It's now been way longer and I still haven't seen that $200 refund. They should be forced to shut down!

My order was supposed to get here in 4 days but it's been a week and I haven't even gotten a shipping number yet, which means it hasn't shipped. I've tried emailing them but no replies whatsoever.