Beyond Retro specializes in vintage and retro clothing with both online and physical retail locations. This page aggregates customer ratings and reviews to help shoppers understand the store's reliability, product quality, shipping practices, and customer service performance based on real purchase experiences.
Beyond Retro Reviews
3.8
24 reviews
What Shoppers Say About Beyond Retro
Created with AI, based on recent reviews
Beyond Retro draws strong praise from the majority of shoppers, who consistently highlight the solid quality of vintage clothing items that hold up over years of wear, reasonable pricing, and fast shipping. Many customers report positive experiences with responsive customer service and smooth return processes. However, a notable segment of reviews raises concerns about inconsistent customer service, with some shoppers experiencing unresolved issues like damaged items or missing order contents, and delayed responses to support inquiries through email channels.
Long-term customers express particular loyalty to the store, citing durable pieces and reliable shopping experiences over multiple years. While most issues appear resolvable through phone contact, some customers report difficulty getting timely email responses, and at least one case of a damaged item that went unresolved. The inventory occasionally includes design details (like embroidered logos) that may not appeal to all buyers, though this is a minor concern for most.
Customer Reviews (24)
Sorted by: Most recentAlex N.Jan 10, 2026
Have ordered plenty of things over the last 7 years and I still have all of it. The quality is solid and the pricing stays reasonable. Definitely worth shopping here.
Robert N.May 3, 2025
Ordered a black Lee denim jacket and it showed up quickly. The only thing that bothered me was a radio station logo embroidered on the back. It was pretty prominent, so I overdyed it darker and now you can barely see it anymore. Shipping was speedy and once I made that adjustment, the jacket looks great.
Thomas R.Jun 21, 2024
The clothing I've ordered has been great overall. But one time an item showed up damaged with a seam that was completely torn and impossible to wear. I submitted photos through their online system and called to follow up a few days later. They never resolved it unfortunately. Since it wasn't too expensive I didn't lose sleep over it, but their customer service really dropped the ball and I don't plan on ordering again because of it.
Michael T.May 17, 2024
Update: The team was helpful over the phone and sorted everything out. It took longer than expected but appreciate their efforts in resolving it. Initially two items from my order didn't arrive even though I was charged for them. I sent multiple emails to customer support without getting responses and even stopped by the Oxford Street location for help but didn't get any updates. Been shopping here for a decade and this first real problem made me feel taken advantage of.
Hannah V.Jan 1, 2024
The staff was really friendly and welcoming. They've got adorable sweaters and great clothing overall.
Jordan P.Nov 28, 2023
Recently started ordering from Beyond Retro online and have been blown away. Their shipping and return process is smooth and their customer service team responds to messages incredibly quickly. I've found my favorite place to shop for vintage clothing. The whole experience has been really solid.
Kevin B.Mar 7, 2023
Totally thrilled with this vintage Hawaiian shirt! Already getting compliments on it constantly, and I can't wait to rock it more when the weather gets warmer!
Grace W.Nov 22, 2022
I genuinely can't say enough good things about Beyond Retro and how they handle customer service. Over the past year or so I've ordered tons of things and have been satisfied every time. Items match the photos and descriptions perfectly, measurements are accurate, and quality is consistently solid. Once I received a damaged item and they refunded me right away without any hassle. Their team has also been super quick and helpful with other questions I've had.
Brandon C.Nov 11, 2022
If you're in the US, reconsider shopping here. Getting something that doesn't fit right is pretty likely since each piece is one-of-a-kind. Problem is, return shipping will cost double what you paid for the item. I bought a bomber for around $50 and returning it would've been $100. Better off going with a domestic retailer.
Rachel K.Oct 30, 2021
Claims to be eco-conscious but their practices tell a different story. The amount of plastic waste in their packaging is ridiculous. My order came wrapped in plastic across two separate packages. To their response: come on, you can't defend all that plastic usage. It's just the cheapest option and nothing more. Your customers can see right through the sustainability talk.
Beyond Retro Review FAQ
What is the average rating for Beyond Retro?
Beyond Retro is rated 3.8 out of 5 based on 24 customer reviews on RetailCoupons.com. The majority of reviews (63 percent) are five-star ratings, though about 21 percent of shoppers gave one-star reviews, indicating mixed experiences with certain aspects of the business.
What do customers praise most about Beyond Retro?
Shoppers consistently praise the quality and durability of Beyond Retro's vintage clothing, with many reporting items that remain in good condition after years of wear. Fast shipping, reasonable pricing, responsive customer service via phone, and smooth return processes are also frequently mentioned positives. Customers also note friendly in-store staff and appealing product selection.
What complaints do shoppers mention?
The primary complaints involve customer service inconsistencies, particularly slow or non-responsive email support. Some reviewers report damaged items arriving and difficulty getting issues resolved through initial contact channels. A few customers have experienced missing items from orders or unexpected design details (like embroidered logos) on pieces. Most issues appear to be resolved when customers follow up by phone rather than email.
Do customers recommend shopping at Beyond Retro?
Most reviewers indicate they recommend Beyond Retro, with many being repeat customers over multiple years. Long-term shoppers emphasize that the combination of quality, pricing, and reliability makes it worth shopping there. However, customers recommend being proactive with phone contact if issues arise, rather than relying solely on email support.
How can I write a review for Beyond Retro on RetailCoupons.com?
After making a purchase from Beyond Retro, you can submit a review on RetailCoupons.com by visiting the store page and using the review submission form. Share details about your experience with product quality, shipping speed, pricing, customer service, and any other factors that influenced your satisfaction. Honest feedback helps other shoppers make informed decisions.