Beyond Retro specializes in vintage and retro clothing with both online and physical retail locations. This page aggregates customer ratings and reviews to help shoppers understand the store's reliability, product quality, shipping practices, and customer service performance based on real purchase experiences.
Beyond Retro Reviews
3.8
24 reviews
What Shoppers Say About Beyond Retro
Created with AI, based on recent reviews
Beyond Retro draws strong praise from the majority of shoppers, who consistently highlight the solid quality of vintage clothing items that hold up over years of wear, reasonable pricing, and fast shipping. Many customers report positive experiences with responsive customer service and smooth return processes. However, a notable segment of reviews raises concerns about inconsistent customer service, with some shoppers experiencing unresolved issues like damaged items or missing order contents, and delayed responses to support inquiries through email channels.
Long-term customers express particular loyalty to the store, citing durable pieces and reliable shopping experiences over multiple years. While most issues appear resolvable through phone contact, some customers report difficulty getting timely email responses, and at least one case of a damaged item that went unresolved. The inventory occasionally includes design details (like embroidered logos) that may not appeal to all buyers, though this is a minor concern for most.
Customer Reviews (24)
Sorted by: Most recentJessica L.Dec 11, 2020
Horrible experience from start to finish. I ordered a dress with express shipping and waited three days without any tracking updates. I emailed asking where it was and never got a response. This was supposed to be a Christmas gift and the late delivery meant I couldn't give it to my friend on time. Really let down by their service.
Rebecca F.Oct 21, 2020
Always walking away with quality finds at fair prices. The customer service team is consistently awesome and actually helpful. Worth your time. Plus they regularly have student discounts and clearance events which are nice perks.
Victoria T.Oct 21, 2020
I'm always discovering awesome finds here and the prices are really fair. Their team is consistently helpful and friendly. Definitely worth checking out. They offer student deals periodically and have garage sales too, which is a great added bonus.
Anna C.Sep 25, 2020
I've been shopping here regularly since 2015 and the variety combined with reasonable prices is unbeatable. The sizing can be a bit inconsistent, but returns are hassle-free so I don't worry. Only had 2 issues in five years and the team fixed them immediately. Their customer support is truly exceptional.
Emma R.Sep 24, 2020
The orders shipped out super fast. I contacted them about a return and heard back within hours with incredibly helpful and respectful responses. Best customer service I've experienced in a long time. I'll definitely be ordering from them again and again.
Megan L.May 5, 2020
Quality sweatshirts that are really nice. Everything arrived in just two days and matched what I saw online perfectly!
Sophia H.May 5, 2020
Great quality sweatshirts that really held up well. My order arrived within just two days and everything was exactly what I was expecting!
Olivia D.Apr 18, 2020
Really dig their brick lane store location. The space is nicely sized and they stock lots of different types of clothing to look through.
Maya S.Apr 18, 2020
Their shop in the brick lane area is fantastic. The store itself has a nice size and carries lots of different clothing options to browse through.
Beyond Retro Review FAQ
What is the average rating for Beyond Retro?
Beyond Retro is rated 3.8 out of 5 based on 24 customer reviews on RetailCoupons.com. The majority of reviews (63 percent) are five-star ratings, though about 21 percent of shoppers gave one-star reviews, indicating mixed experiences with certain aspects of the business.
What do customers praise most about Beyond Retro?
Shoppers consistently praise the quality and durability of Beyond Retro's vintage clothing, with many reporting items that remain in good condition after years of wear. Fast shipping, reasonable pricing, responsive customer service via phone, and smooth return processes are also frequently mentioned positives. Customers also note friendly in-store staff and appealing product selection.
What complaints do shoppers mention?
The primary complaints involve customer service inconsistencies, particularly slow or non-responsive email support. Some reviewers report damaged items arriving and difficulty getting issues resolved through initial contact channels. A few customers have experienced missing items from orders or unexpected design details (like embroidered logos) on pieces. Most issues appear to be resolved when customers follow up by phone rather than email.
Do customers recommend shopping at Beyond Retro?
Most reviewers indicate they recommend Beyond Retro, with many being repeat customers over multiple years. Long-term shoppers emphasize that the combination of quality, pricing, and reliability makes it worth shopping there. However, customers recommend being proactive with phone contact if issues arise, rather than relying solely on email support.
How can I write a review for Beyond Retro on RetailCoupons.com?
After making a purchase from Beyond Retro, you can submit a review on RetailCoupons.com by visiting the store page and using the review submission form. Share details about your experience with product quality, shipping speed, pricing, customer service, and any other factors that influenced your satisfaction. Honest feedback helps other shoppers make informed decisions.