Blaze Pizza is a fast-casual pizzeria chain where customers customize personal pizzas from a menu of fresh toppings and bake them in high-heat ovens. This page collects and summarizes shopper ratings and reviews for Blaze Pizza locations, helping prospective customers understand the brand's strengths and weaknesses across food quality and service reliability.
Blazepizza Reviews
What Shoppers Say About Blazepizza
Blaze Pizza shoppers are sharply divided in their views. Enthusiasts praise the quality and taste of pizzas themselves, highlighting the crispy crust, generous cheese, distinctive flavors like spicy pepperoni and hot honey, and the value of the rewards program. These satisfied customers report positive interactions with staff at certain locations.
However, operational failures dominate negative feedback. Recurring complaints include poor customer service (slow, inattentive staff), order fulfillment errors (pizzas not made, incomplete orders), billing mistakes (double charges), unresponsive employees (curbside pickup calls going unanswered, difficulty reaching managers), and insufficient staffing despite long wait times. Multiple reviewers encountered situations where staff seemed unable or unwilling to resolve problems efficiently.
Customer Reviews (21)
Sorted by: Most recentThe pizza at Blaze is delicious with amazing options and great staff. My order didn't show up today unfortunately. They used a third party delivery service and it was a nightmare experience. I had to contact Blaze directly to get my money back and then got bounced around by the delivery company with no help. That wasn't Blaze's fault though. What really impressed me was when I got a call from the manager right after. He completely took care of my issue and made it right. I absolutely love and recommend Blaze to anyone who likes pizza. The ingredients are always real and fresh, and honestly their customer service today really went above and beyond - I didn't expect a manager to actually call me back. I'd love it if they stopped using that delivery service because it's terrible. Other than that, Blaze is the best pizza around College Station, Texas and I can't say enough good things about it.
Don't throw your time and money away here. This place will take advantage of you. The pictures they show online look nothing like the actual pizza you get. Getting food from them was seriously one of my worst decisions ever.
Really disappointed. Don't bother spending your money here. The quality is fast food level, honestly. Barely any sauce, hardly any cheese, and no real flavor. At the Las Vegas West Sahara spot we got an 11 inch with basil as a topping - I'm not exaggerating, there was maybe one tiny piece of basil on most of the slices. That's ridiculous. The Caesar salad was mostly brown lettuce and looked like it'd been sitting around for days. There are way better pizza places out there to spend money on.
I'm in San Diego and go to the Balboa Ave. location fairly often. The pizza actually tastes better than similar places, but there's a real issue here. They have a nice outdoor patio area and with our weather it should be great, but the chairs are gross and the tables are beat up and wobbly. They used to have propane heaters that broke and they've never been replaced. Management has ignored our requests for new furniture for two years now. Because of how bad the patio looks, almost nobody uses it.
Blaze Pizza is hands down my favorite pizza chain. The food quality is top notch and they make it consistently every time. The prices are also fair. You can get an 11 inch cheese pizza for $5.25 which is solid value. Some people dislike the chain because of celebrity involvement but that's not really relevant - they were making great pizza long before that happened and they still do. If there's a location near you, definitely go try it. The ingredients are excellent, the staff is helpful, and you can't beat the pricing and consistency. I'm a big fan.
A friend recommended Blaze Pizza and I finally checked it out. It totally lived up to the hype - really great pizza.
The North Pittsburgh area locations consistently deliver good quality pizzas across the board.
Looking for good pizza in Northwest Las Vegas, but this wasn't it. We ordered a three topping large and it seemed small for the size. We took one bite and it was awful. Way too much sauce and barely any of the actual toppings. At $25 and change it was a disappointing deal, and honestly not even edible. We're not going back to Blaze and wouldn't recommend it unless you're really into sauce and crust heavy pizza. The sauce tasted like it came straight from a jar at the grocery store.
Just had some Blaze Pizza last night and it was really, really good. The cheese was excellent and everything came out great. Definitely recommend it.
Blaze is definitely a quality pizza spot. Pretty cool that it has some big name backing, but what matters is the pizza itself and they do a solid job. I really enjoy their pizzas. They've tried to keep prices reasonable even as costs have gone up, though I will say after they cook the pizzas there's quite a bit of char left on them.