Blaze Pizza is a fast-casual pizzeria chain where customers customize personal pizzas from a menu of fresh toppings and bake them in high-heat ovens. This page collects and summarizes shopper ratings and reviews for Blaze Pizza locations, helping prospective customers understand the brand's strengths and weaknesses across food quality and service reliability.
Blazepizza Reviews
2.9
21 reviews
What Shoppers Say About Blazepizza
Created with AI, based on recent reviews
Blaze Pizza shoppers are sharply divided in their views. Enthusiasts praise the quality and taste of pizzas themselves, highlighting the crispy crust, generous cheese, distinctive flavors like spicy pepperoni and hot honey, and the value of the rewards program. These satisfied customers report positive interactions with staff at certain locations.
However, operational failures dominate negative feedback. Recurring complaints include poor customer service (slow, inattentive staff), order fulfillment errors (pizzas not made, incomplete orders), billing mistakes (double charges), unresponsive employees (curbside pickup calls going unanswered, difficulty reaching managers), and insufficient staffing despite long wait times. Multiple reviewers encountered situations where staff seemed unable or unwilling to resolve problems efficiently.
Customer Reviews (21)
Sorted by: Most recentBlazepizza Review FAQ
What is Blaze Pizza's average rating?
Blaze Pizza is rated 2.9 out of 5 based on 21 reviews from RetailCoupons.com shoppers. The ratings show a polarized pattern: 38 percent gave five stars and 48 percent gave one star, with fewer moderate ratings in between.
What do satisfied customers praise?
Positive reviewers consistently mention pizza quality, particularly the crispy crust, generous cheese portions, and distinctive toppings like spicy pepperoni and hot honey drizzle. Customers also value the rewards program, which allows them to earn free pizzas, and appreciate professional service at certain locations.
What are the main complaints?
The most frequent complaints involve operational failures rather than food quality. Shoppers report slow or inattentive customer service, incomplete orders (missing or unmade pizzas), billing errors (duplicate charges), difficulty reaching staff (especially for curbside pickup), and long wait times despite apparent understaffing. Several reviewers struggled to resolve issues with management.
Are experiences consistent across locations?
Reviews suggest significant variation by location. While some locations receive praise for quality and customer treatment, others have documented serious service failures. This indicates that store-level management and staffing may substantially affect your experience.
Do shoppers recommend Blaze Pizza?
Recommendations depend entirely on priorities. Customers satisfied with pizza quality despite service issues recommend it for the food itself. However, those who experienced operational problems (billing errors, unresponsive staff, order fulfillment failures) would not recommend it and urge better operational standards before returning.