Blaze Pizza is a fast-casual pizzeria chain where customers customize personal pizzas from a menu of fresh toppings and bake them in high-heat ovens. This page collects and summarizes shopper ratings and reviews for Blaze Pizza locations, helping prospective customers understand the brand's strengths and weaknesses across food quality and service reliability.
Blazepizza Reviews
What Shoppers Say About Blazepizza
Blaze Pizza shoppers are sharply divided in their views. Enthusiasts praise the quality and taste of pizzas themselves, highlighting the crispy crust, generous cheese, distinctive flavors like spicy pepperoni and hot honey, and the value of the rewards program. These satisfied customers report positive interactions with staff at certain locations.
However, operational failures dominate negative feedback. Recurring complaints include poor customer service (slow, inattentive staff), order fulfillment errors (pizzas not made, incomplete orders), billing mistakes (double charges), unresponsive employees (curbside pickup calls going unanswered, difficulty reaching managers), and insufficient staffing despite long wait times. Multiple reviewers encountered situations where staff seemed unable or unwilling to resolve problems efficiently.
Customer Reviews (21)
Sorted by: Most recentVisited the Paso Robles location with a friend and we each got our own pizza. When I checked my receipt at home, I realized I'd been charged twice. I called the store but couldn't reach anyone. The next day I went back in and the cashier documented everything with my receipt and my friend's receipt. I asked for the manager to review and get me a refund, but after four days still nothing appeared in my account. This has been really frustrating - I've had to waste more time going back to the store. I can't recommend this location based on this experience.
Ordered three pizzas yesterday and had a rough experience. The customer service was really slow and they had four people working but seemed understaffed. Only two pizzas came out and mine was never made. When I asked about it they offered to remake it but wanted me to wait another hour. I just asked for my money back. The staff just wasn't paying attention and nobody seemed to take responsibility for what happened. The service was poor overall.
I don't understand all the negative feedback - I've earned about 3 or 4 free 11 inch pizzas through their rewards program and I get all kinds of pizzas here. The spicy pepperoni actually has a nice kick compared to other major chains, and the hot honey drizzle is a fun way to mix things up. The crust doesn't get droopy, the oil doesn't soak through to the bottom, and the ingredients taste real - they don't skimp like some other places do. I've ordered through DoorDash and if you like it the first few times, definitely make an account to rack up points for discounts or free 11 inch pizzas. Worth checking out if you want quality pizza.
I was interested in trying Blaze Pizza but after reading how the operator talks about certain jobs, I can't support this business. In a public comment he said that admin work is simple and doesn't require brainpower, claiming anyone can handle HR, invoices, and contracts. That's both ignorant and disrespectful to professionals in those fields. HR, billing, and contract management actually require legal expertise, financial knowledge, and strategic thinking. Dismissing these roles as basic shows how little he understands about running a business. If this is how leadership views office and administrative workers, it makes me question how they treat their staff overall. The values of a company come from the top, and based on this I'd rather spend my money somewhere that respects all kinds of work.
This pizza was perfectly crispy and loaded with cheese. The Stuart location does a great job with both the quality of the food and how they treat customers.
I placed a curbside pickup order at the Knoxville location on Parkside Drive. When I got there, I called the curbside pickup number but nobody picked up. I tried calling ten different times with no answer. Because of a physical limitation I couldn't go inside the store. Over 40 minutes past when my order should have been ready, I finally got someone's attention going in and asked them to let the team know I was outside waiting. I'd ordered two 11 inch build your own pizzas with gluten free crust. When I finally got them after a 50 minute delay, they were cold and soggy. Since I'd already paid through the app, I would've sent them back if I hadn't. If they're offering curbside service through their app with dedicated parking, they need to actually answer their phone. The service was really terrible.
Great food and excellent customer service here. Shout out to the employee who made my pizza - they really did an awesome job and made it perfect.
The pizza was delicious and honestly some of the best I've ever had. The employee there was really helpful - he showed me what's popular and guided me through building an amazing pizza.
What a letdown. We grabbed what was basically a bread pizza with barely any sauce and a large with just 10 pieces of pepperoni. 8 slices total, supposedly their Meat Lovers - honestly a frozen Red Baron from the grocery store is better. I've had their cauliflower before and it was decent, but this was absolutely terrible and had no flavor. No sauce at all. Seriously, you'd be much better off calling another pizza place.