Blueair Air Purifiers sells air purification and humidification units through its website. RetailCoupons.com tracks customer ratings and reviews for this store to help shoppers understand what buyers experience with Blueair products and customer service.
Blueair Air Purifiers Reviews
1.2
23 reviews
What Shoppers Say About Blueair Air Purifiers
Created with AI, based on recent reviews
Blueair Air Purifiers receives overwhelmingly negative feedback, with 23 shoppers rating the store at 1.2 out of 5. The dominant complaint across reviews centers on customer service failures: unresponsive email support, an AI-powered help system that creates frustration rather than solutions, long resolution times, and broken promises about replacements. Multiple reviewers report hardware reliability issues including units that stop working within days or months, power cord problems, and defective humidifiers requiring multiple replacements. The subscription management system also generates errors that prevent customers from making changes. A very small number of shoppers report positive experiences with product performance on allergies, but these are vastly outnumbered by complaints about both product durability and the company's unwillingness to stand behind its items.
Beyond equipment failures, reviewers highlight problems with the ordering and replacement process itself: confusing serial number entry systems, excessive follow-up questions before refusing help, strict no-return policies when customers order incorrect filters, and subpar replacement filter quality. The consensus suggests that even when products initially function, customers face significant barriers to getting support or replacements when issues arise.
Customer Reviews (23)
Sorted by: Most recentMatthew H.Jun 22, 2023
I thought my phone company had bad support, but this company is something else. They charged my account in a different currency than I expected and claimed they didn't, even when I provided proof. I tried following up and got nothing but silence. So I cancelled my subscriptions and shut down my account. Several months later they emailed saying they'd be sending a new filter anyway. I contacted their support again explaining I'd already cancelled and told them why. They completely ignored the cancellation part and tried arguing again that they hadn't charged me differently. When I reached out a third time to restate that I'd cancelled, they just sent me instructions on how to close my account, which was the exact same process I'd already done months before. Their customer service is beyond terrible and frankly insulting to actually incompetent people. Here's my advice: don't purchase anything from them, never give them your information, and if you already have, don't trust anything they say to you.
Emma J.Feb 8, 2023
I had a question about my air purifier but customer service won't respond to emails or Facebook messages. I tried calling and they said a technician would ring me back. That was months ago and I never heard from them.
Jennifer M.Oct 8, 2022
Kept getting an error message saying my order couldn't go through and to check my payment details and try again. I tested this with multiple different credit cards that I know are valid and even tried different web browsers. The whole experience was frustrating and poorly executed. I'm done waiting around. Going to find something from a different manufacturer instead.
Blueair Air Purifiers Review FAQ
What is Blueair's overall rating on RetailCoupons.com?
Blueair Air Purifiers is rated 1.2 out of 5 based on 23 customer reviews. The rating distribution is heavily skewed toward one-star reviews, which account for the vast majority of feedback submitted to RetailCoupons.com.
What do customers praise about Blueair products?
A very small percentage of reviewers report that the air purifiers work well for their needs, particularly noting improvements in allergy symptoms and relief from itchy eyes. However, positive reviews are rare relative to negative ones.
What are the most common complaints about Blueair?
The most frequent complaints involve unresponsive customer service, broken promises about replacements, malfunctioning hardware (units stopping working within days or months), power cord issues, an error-prone AI support system, and confusing or restrictive return and replacement policies. Several reviewers also report problems with the subscription management website and replacement filter quality.
Do customers recommend shopping at Blueair Air Purifiers?
Based on review sentiment, the overwhelming majority of reviewers do not recommend Blueair. Most explicitly warn others to avoid the company or purchase from competitors instead, citing poor customer service and product reliability concerns as primary reasons.
How can I submit a review for Blueair Air Purifiers to RetailCoupons.com?
You can share your experience with Blueair products and service through RetailCoupons.com's review submission process. Honest reviews from verified shoppers help other consumers make informed purchasing decisions and give companies feedback about their performance.
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