Brahmin specializes in leather handbags, wallets, and accessories known for distinctive designs and attention to detail. This page aggregates shopper ratings and reviews of Brahmin products and customer service to help you make informed purchasing decisions.
Brahmin Reviews
2.6
18 reviews
What Shoppers Say About Brahmin
Created with AI, based on recent reviews
Brahmin shoppers are sharply divided on the brand. Satisfied customers consistently praise the exceptional craftsmanship, quality materials, and beautiful designs of the bags and wallets. These loyal reviewers appreciate the helpful customer service and reliable delivery times, and many own multiple pieces despite acknowledging the premium pricing. However, a significant portion of reviewers report serious quality issues: hardware that fails within weeks of purchase, and poor durability relative to the high price point. Some customers also feel misled by product design, finding advertised features like wallet compartments impractical for actual daily use. The company's approach to warranty repairs (requiring customers to pay shipping) has frustrated at least one reviewer, suggesting potential gaps in customer service responsiveness.
The reviews paint a picture of inconsistent product quality and reliability. While Brahmin's design aesthetic and initial craftsmanship earn consistent praise from devoted customers, quality control problems and durability concerns appear substantial enough to give many shoppers pause before committing to the premium price tag.
Customer Reviews (18)
Sorted by: Most recentGina F.Apr 13, 2024
I'm obsessed with my Brahmin bags! The construction is excellent and they look stunning. I have four right now and I'm definitely going to keep adding to the collection. There are so many gorgeous colors and styles to choose from. People always compliment me when I'm carrying one. My latest bag arrived today and it's absolutely beautiful. I couldn't be happier!
Sarah N.Feb 20, 2024
Paid five hundred dollars for a Brahmin bag and when it arrived, the shoulder strap was missing. I called them up and they said I'd have to pay between fifty and sixty-five bucks to get a replacement strap. They basically told me to deal with the store where I bought it, which doesn't really make sense. I own twenty of their bags, but after this, I'm switching to Hammitt. Brahmin just isn't what it used to be.
James A.Dec 13, 2023
Ordered two bags back in October and still haven't received them. Planning to file a fraud claim this coming week. This whole situation is ridiculous and I don't have time for this!
Christina P.Sep 30, 2023
That Berry Spice Dayan came across my social media feed when it first came out. I waited too long and missed it, but I found out a local store in the area had it in stock. I absolutely adore it, and the staff member who helped me was fantastic. They even got it sent to me by the next day.
Daniel R.Aug 22, 2023
I think it's really offensive that they use the name Brahmin for this brand. Brahmins have been the priests in Hinduism for thousands of years. Using that as a brand name is disrespectful, and making it even worse is that these bags are made from leather. It's cultural appropriation and it shouldn't be happening.
David S.Jun 24, 2023
Got my wife a crossbody bag for her birthday, and she already has a few others. About a month in, the stitching started coming apart. When she reached out to them, their response was basically that since it was past 30 days, they couldn't help. They said she could mail it back if she wanted, but there were a bunch of rules about how to do it, and she'd have to cover the shipping and repair costs. I'm done buying from them after that experience. I'm putting in a complaint with the BBB. Guess I'm going back to Michael Kors since they actually stand behind what they sell.
Monica L.Jun 19, 2023
My bag had a defect right out of the box. There was a pocket that wasn't even sewn closed, and it started falling apart as soon as I started using it. It's covered under warranty, so I can send it back for repairs, but they won't cover shipping costs. A large bag like that cost me almost sixty-five dollars just to mail it to them. That's not acceptable. I won't be purchasing from Brahmin again. For the price point, the quality just isn't there. Pretty disappointed overall.
Jennifer W.Jul 1, 2021
I have several Brahmin bags in my collection, including three in the ink blue color. I had one of them hanging on my door near a couple of white Brahmin bags that I'd barely used. Unfortunately, the blue bag bled color all over those white bags. When I called the company to let them know, they basically said I'd need to pay to ship everything to them and they'd clean it up. No apology, no acknowledgment that this was their problem. Now I'm worried that other colors in my collection might bleed too, and I wanted to warn other people about this issue.
Brahmin Review FAQ
What is Brahmin's average rating on RetailCoupons.com?
Brahmin is rated 2.6 out of 5 based on 18 customer reviews. The ratings show a polarized pattern, with 39 percent five-star reviews and 56 percent one-star reviews, indicating strongly divergent customer experiences.
What do satisfied Brahmin customers praise most?
Positive reviewers consistently highlight the exceptional craftsmanship and quality of Brahmin bags and wallets. They also commend the company's customer service and on-time delivery. Many loyal customers own multiple pieces and appreciate the unique, beautiful designs that differentiate the brand from competitors, though they acknowledge the premium pricing reflects the quality.
What are the main complaints about Brahmin?
The most serious complaints involve durability and hardware failure. Some reviewers report that hardware broke down within weeks of purchase. Other issues include product designs that don't deliver on their advertised functionality (such as wallet compartments too small for everyday items) and high prices that don't align with perceived value, especially when quality problems emerge after purchase.
How does Brahmin handle warranty and repairs?
At least one reviewer reported that the company required the customer to cover return shipping costs for warranty repairs. Given the premium price point, some customers feel the company should offer more comprehensive warranty service, particularly when hardware defects appear early in the product's life.
Would Brahmin shoppers recommend the brand to others?
Recommendations depend on individual priorities. Loyal customers strongly recommend Brahmin and invest in multiple pieces, trusting the craftsmanship and design. However, shoppers concerned about durability and long-term value relative to price point express hesitation, with some stating they won't purchase again after quality problems.