Caesars Entertainment Reviews

Their sportsbook is a complete disaster. They advertise all these deals and special offers to get people to join, but then they never actually honor any of them. It's basically just bait and switch tactics.

Someone registered me without my permission and they don't have any verification process for signups. I've emailed asking to be removed and they haven't done anything about it. I'm hesitant to click unsubscribe buttons since they might not be authentic, but honestly the company should be sending confirmation emails for new accounts anyway. Poor business practice and they won't even respond to complaints.

This was the worst customer service experience I've ever had. Caesars has completely handed off their customer support to overseas call centers. Every time you call a location, you're talking to someone working remotely. Between the language barriers and the difficulty understanding questions, it's a nightmare. What really gets me is this continues even after you check in. If you're in your room and try to call the front desk, you get routed to a call center overseas. If you ask for a transfer to the front desk, they tell you it's not accepting calls. You literally can't reach the front desk from your own room at a Caesars property. My whole experience trying to plan a Vegas trip was terrible. I'm never going back.

Had a terrible experience with check-in, the room, and a threatening encounter with security. Management wasn't helpful either. We checked in yesterday and it took over 30 minutes. Once in the room, the blanket kept falling on us. Nothing huge at that point. We headed downstairs to grab breakfast before going to the convention center and took the stairwell from our nearly 600 dollar suite. We ended up in the back area and asked how to get to the lobby. A security guard threatened to have us trespassed for just using the stairs. We were stunned and just asked for directions out. Then we complained to the security manager and he didn't seem to care at all. We talked to a guest services manager who said it was a security matter, not his problem. I kept explaining I was a guest with a service complaint and he kept saying it was outside his area. I asked for resolution and he basically walked away.

I contacted customer service asking about parking prices for disabled guests. Their response was generic corporate nonsense about a paid self-parking system with room key access and kiosk payment. They completely ignored what I was actually asking about and showed zero concern for disabled visitors. Every venue I've been to, including airports, offers free or reduced parking for disabled people. Their rates are already expensive with no hourly options and four bucks an hour doesn't cut it, especially for someone who has mobility issues. One free hour just isn't realistic for someone who moves slowly. With how much they charge for food and shopping, you'd think they could show some consideration. Very disappointed in Caesars Entertainment.

As a platinum member, I have to say the total rewards program is genuinely the best loyalty program out there. The benefits are fantastic and I stay at their hotels all the time. Over 15 years the only issue I ever ran into was a busted refrigerator at the Rio that they swapped out right away. Honestly they're the best in the gaming world and I make it a point to book their properties.

I'm platinum level and the total rewards loyalty program is honestly the best around by a mile. The perks are incredible and I stay at their properties regularly. In 15 years my only real problem was a broken refrigerator at the Rio that got replaced super fast. They're the top name in gaming and I try to stick with them whenever I can.