Cigars.com sells premium and everyday cigars, samplers, subscription boxes, humidors, and smoking accessories. This page aggregates verified shopper ratings and reviews to help you decide whether to buy from them. Read what customers report about product quality, order accuracy, shipping, and customer service.
Cigars.com Reviews
2.4
15 reviews
What Shoppers Say About Cigars.com
Created with AI, based on recent reviews
Cigars.com has deeply polarized shoppers, with ratings split sharply between one-star and five-star reviews. Satisfied customers praise the quality of cigars, appreciate subscription box selections, and report years of repeat purchases. However, the majority of reviewers report serious fulfillment and customer service problems, including receiving fewer cigars than ordered (with sealed packages blamed on the carrier), unwanted product substitutions, quality issues with limited return windows, and promotional offer disputes.
Recurring complaints center on order accuracy and integrity. Multiple shoppers describe receiving different products than selected or quantities that do not match their orders. Customer service responses are consistently described as dismissive, whether disputing weight discrepancies, enforcing strict return policies, or contradicting promotional terms. These issues appear to undermine trust despite the site's apparent product quality.
Customer Reviews (15)
Sorted by: Most recentRichard K.Feb 5, 2023
Got my first box of cigars here. I was hesitant since I usually shop at my local tobacco store, but I was pleasantly surprised. The quality blew me away. The moisture levels and overall freshness exceeded what I get from my neighborhood shop. I'm pretty particular about my cigars, but I'm becoming a regular customer. Their discounts are solid and the service is reliable.
Marcus T.Aug 15, 2022
Awful experience with this company. They're dishonest, they freeze your money, and they ignore your messages and phone calls. Unless you personally call them repeatedly, don't expect a refund! Stay away from them completely. There are tons of other options out there. I should have researched before placing my order with them.
Daniel F.May 28, 2022
I'm only giving two stars because they do have a decent variety. Otherwise, they mess up orders constantly and won't even respond to confirm what you bought. Placed two recent orders and the first one had errors. They said the promotion I used wasn't available anymore, even though I ordered everything correctly. My second order was supposed to arrive next day but wasn't even acknowledged for two days. When I called, they said they could ship it the next day, which would have been six days total from when I needed it. This company is poorly run and just riding the popularity wave of the cigar industry. Don't give them your money.
Glenn S.Jun 3, 2021
Used this company many times but got burned on my latest shipment. When I was placing my order, I talked to a sales rep who told me about a same-day promotion. Buy a box of 25 Bacarat cigars and get 5 free ones plus a lighter. I took the deal, but neither the free cigars nor the lighter showed up. When I called customer service, the rep said he had no knowledge of any such promo. I know what happened on that call, and it felt like a bait and switch to push the bigger sale. I'm disappointed by their practices and won't be ordering again or recommending them to anyone. They tell you one thing and do another.
Paul N.Apr 29, 2021
I've been a customer for two years but things have taken a turn for the worse recently. Over the last half year their service quality has dropped significantly. Wrong charges on my account, incorrect orders showing up, and their website doesn't accurately show inventory. Not coming back to them anymore.
Cigars.com Review FAQ
What is Cigars.com's average rating and how many reviews are shown here?
Cigars.com is rated 2.4 out of 5 based on 15 verified customer reviews displayed on RetailCoupons.com. Ratings are submitted by real shoppers and reflect their actual purchase experiences.
What do satisfied customers say about Cigars.com?
Positive reviewers highlight the quality and selection of cigars, particularly subscription boxes and sampler packs. Long-term customers report building loyalty over years of purchases and express satisfaction with specific brands like Oliva. Some customers appreciate low-cost shipping options for non-urgent orders.
What are the most common complaints about Cigars.com?
The primary complaints involve order fulfillment errors: customers report receiving fewer cigars than ordered, unwanted product substitutions, and quality issues. Shoppers also describe frustrating customer service interactions where support staff allegedly deny promotional offers, blame carriers for sealed packages with incorrect contents, and enforce short return windows that prevent resolution of quality problems.
Do shoppers recommend ordering from Cigars.com?
Recommendations are extremely divided. Five-star reviewers recommend the site and plan to return. However, the majority of reviews are one-star ratings from customers who explicitly warn others to shop elsewhere or describe themselves as defrauded, significantly outweighing positive recommendations.
How can I write a review of Cigars.com?
RetailCoupons.com collects reviews directly from verified customers. If you have made a purchase from Cigars.com, you can submit your own rating and review to share your experience and help other shoppers make informed decisions.
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