Coldwater Creek Reviews

A $9.95 fee just to return something? Seriously? Everyone else has been saying the same thing about these charges. I wish I'd read the reviews first before I made my purchase.

Like others on here, going through returns is a scam. I got charged an outrageous amount for taxes and fees, double charges for return shipping and handling, because shoes that were supposed to be a certain size came in a full size smaller than standard sizing in both Europe and America. The customer service rep was based overseas and just stonewalled me with "sorry, company policy" over and over. I used to know Coldwater back when they had actual stores and stood for quality. Now I know better. I'm never shopping there again. Stay away and save yourself.

I placed an order online on the first of March and none of the products indicated they were backordered. It's now late March and everything still hasn't gone out. I was originally told everything would ship by the 6th. When I called to cancel, they wouldn't let me.

Bought multiple items in mid-February with a promised 3-5 business day delivery window. After calling repeatedly, I learned things were on backorder for a mid-March shipment. Now it's late March, one item shipped and the other is still being processed. Plus they've put several credit card holds on my account for way more than what I actually paid. The products might be decent but the ordering and payment process is so flawed I'm shopping elsewhere.

I needed three items from Coldwater for a wedding and it took over a month just to get two of them. Now they're saying the third one won't arrive for another month since it's on backorder. That information definitely wasn't on the website when I placed my order. Getting basic clothes to take that long is pretty absurd. I won't be ordering from them next time.

I've gotten several things from Coldwater Creek and even with the longer shipping times, it's generally okay. But my recent short sleeved sweater had to be returned because the fabric was stiff, uncomfortable, and way too heavy. They hit me with a $9.95 processing charge and also didn't refund $10.27 in taxes and adjustments. That's terrible. Their return process isn't easy at all. Now I get why they have so many complaints and such bad reviews.

The all-weather coat I received had terrible stitching on the lining. Multiple seams came unraveled in different spots and there's no way to fix it. I barely wore it a couple times and never washed it. I tried emailing the company but got no reply. When I called, they said since it was past 60 days they wouldn't replace it. They also rejected my request for just a replacement lining. For the price I paid, the service was really disappointing.

Ordered ladies pants back in early December and still waiting as of late February. When I got in touch with their support team, they let me know the item is backordered and won't leave the warehouse until mid-March. I told them to cancel it. I also asked where it was manufactured and the rep said he couldn't provide that info. This company won't be getting my business again.

I paid for 3 day shipping and it's already day 4, with the package not arriving for another week at least. They did refund $20 of the shipping cost, but I'm not ordering from them again. The holiday gift I needed won't get there on time. Not satisfied.

Paid for 3 day delivery and now it's day 4 with still 6 days left on the timeline. Got a partial refund of $20 for the shipping charges but won't use them in the future. My Christmas present is arriving late because of this. Pretty unhappy overall.