Coldwater Creek sells classic clothing, accessories, and home goods through its website. This RetailCoupons.com review page aggregates shopper ratings and feedback to help you understand customer experiences with the retailer's products, shipping, returns, and customer service.
Coldwater Creek Reviews
1.3
25 reviews
What Shoppers Say About Coldwater Creek
Created with AI, based on recent reviews
Coldwater Creek receives overwhelmingly negative feedback from shoppers, with 25 reviewers rating the store 1.3 out of 5. The most consistent complaint centers on return fees, with customers reporting surprise charges of $9.95 and higher for processing returns, along with additional fees for return shipping and handling. Shoppers also report significant issues with inventory accuracy, including items listed as in-stock that are actually backordered for weeks or months beyond stated shipping windows, and problems with cancellation requests being denied. Multiple reviewers mention unexplained credit card holds that exceed their purchase amounts, overseas customer service representatives described as unresponsive, and inconsistent refund practices that withhold taxes and adjustments.
A small minority of shoppers report generally acceptable experiences with product quality and longer shipping times, but these positive notes are heavily overshadowed by systemic complaints about transparency, fees, and order fulfillment. The overwhelmingly one-star rating distribution reflects customer frustration with what many describe as deceptive practices regarding backorder status, hidden return costs, and unresolved billing issues.
Customer Reviews (25)
Sorted by: Most recentLauren D.Dec 24, 2025
I paid extra for expedited 3 day shipping and here we are on day 4 with another week to go. I did get a $20 refund on the shipping at least, but I won't be using them again. The gift I ordered for Christmas is going to be late. Really disappointed with the whole experience.
Karen J.Dec 20, 2025
I used to depend on Coldwater for clothes that were well made and stylish. After their reorganization a few years back, getting orders delivered turned into a headache. Still, I tried to stick with them because the actual clothing is good. The decision to keep using an unreliable shipper and charge significantly more than competitors doesn't make sense. After repeated delivery setbacks and unfulfilled promises, I'm officially done. I'm tired of nice customer service reps apologizing to me. After several years, the company should have fixed their shipping problems by now. Learning about the 2020 restructuring and the overseas ownership explains a lot. Really unfortunate how this brand has changed.
Raymond C.Dec 20, 2025
Coldwater used to be my go-to for quality and design. After their 2020 restructuring though, delivery became a disaster. I stayed loyal because I really liked the clothes. But their choice to work with unreliable carriers and charge way more than competitors is confusing to me. After more shipping problems and broken promises, I'm finally walking away. The customer service reps are nice but saying sorry for five years straight doesn't fix anything. Their 2020 restructuring makes more sense now that I know they got bought by an overseas company. Sad to see them go downhill like this.
Steven U.Dec 15, 2025
The return policy is unacceptable. Charging $9.95 to handle a return plus refusing to refund sales tax is unreasonable. I won't be a customer anymore.
Teresa C.Dec 15, 2025
Their return policy is awful. They want to charge $9.95 to process a return and they won't even refund the sales tax. I'm done shopping with them.
Robert N.Nov 19, 2025
The apparel seems decent enough, but after returning an order for fit issues, they charged me for joining a loyalty club that I never asked for. That's shady business practice. You order and they automatically sign you up. This company isn't trustworthy.
Michelle W.Nov 19, 2025
The products themselves could be fine, but I had to return something due to sizing issues. What happened next is I was charged for a membership I didn't opt into. That's sketchy. Place an order and suddenly you're a member. Not a reliable business to shop at.
Gregory F.Nov 19, 2025
The clothes might be okay, but I returned some items because of sizing problems. After I sent them back, I got charged for a membership program I never signed up for. They're being deceptive about it. You make a purchase and somehow you're automatically enrolled. This isn't a company you can trust.
Nancy S.Nov 19, 2025
Placed my order early November and it showed up mid-November. I felt the delivery was slower than it should be considering I paid for shipping. The box it came in looked beautiful. The actual item though is low quality and flimsy. The color matched perfectly. Since it's a light jacket I'm not returning it because I'd have to cover the shipping. There are definitely better companies that don't charge you to send things back.
Thomas R.Nov 19, 2025
Ordered in early November and got it mid-November. Shipping seems slow when you're the one paying for it. The presentation was great. Unfortunately the garment quality is subpar and thin material. The shade was accurate. It's a lightweight jacket that I'm keeping since paying to send it back doesn't make sense. Plenty of other retailers don't charge for returns.
Coldwater Creek Review FAQ
Why does Coldwater Creek have such a low rating?
The store's 1.3 rating reflects consistent complaints about return processing fees (typically $9.95 or higher), backorder issues that aren't clearly communicated at purchase, shipping delays extending weeks beyond promised dates, unexpected credit card holds, and difficulties with refunds and customer service. Most one-star reviews cite multiple issues rather than single problems.
What are shoppers' main complaints about Coldwater Creek?
Shoppers most frequently report surprise return fees and processing charges, inventory that appears in-stock online but is actually backordered for extended periods, and difficulty canceling orders. Additional complaints include unexplained credit card holds, incomplete refunds (withheld taxes and adjustments), overseas customer service described as unresponsive, and shipping timelines that miss stated windows by weeks.
Are there any positive experiences from Coldwater Creek shoppers?
A very small percentage of reviews (4 percent) rate the store positively. These shoppers mention acceptable product quality and note that while shipping times are longer than expected, they eventually received their orders. However, these positive experiences are vastly outnumbered by negative feedback about fees and fulfillment issues.
Do shoppers recommend ordering from Coldwater Creek?
Based on the review data, the overwhelming majority of shoppers do not recommend the retailer. Multiple reviewers explicitly state they will not order from Coldwater Creek again, and many express regret that they didn't read negative reviews before making their initial purchases.
How are Coldwater Creek's ratings calculated on RetailCoupons.com?
Coldwater Creek's 1.3 rating is calculated from 25 verified shopper reviews. The rating distribution shows that 84 percent gave one star, 12 percent gave two stars, and 4 percent gave five stars, with no three or four-star reviews. This data comes directly from customer feedback submitted to RetailCoupons.com.
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