Cowsarofficial sells home appliances and specialty equipment including heaters, ice machines, and ice cream makers. This page aggregates shopper ratings and reviews to help you understand customer experiences with the store's products and service.
Cowsarofficial Reviews
What Shoppers Say About Cowsarofficial
Cowsarofficial has received consistently negative feedback from shoppers, with all reviews rating the store at one star. The primary complaints center on poor product quality and unresponsive warranty service. Customers report that products fail shortly after purchase (within months or around one year), and when they attempt to use the warranty, the company is slow to respond, uncooperative, or sends replacement units that are also defective. One shopper waited over two months for a replacement ice machine only to receive another broken unit.
No positive aspects of the shopping experience were mentioned across the available reviews. Shoppers have expressed frustration with the company's unwillingness to stand behind their products despite warranty coverage, describing the overall experience as disappointing and warning others to avoid ordering from this retailer.
Customer Reviews (3)
Sorted by: Most recentAbsolutely terrible customer service from this company. Worst experience ever. Do yourself a favor and do not order anything from them. I bought an oil filled radiator heater that came with a warranty, and it stopped working while the warranty was still good. I called to report the issue and sent them proof of purchase like they asked. They wanted me to record a video showing it wasn't working, so I did that and sent it over. After I submitted the video, they stopped answering their phones completely. I've been trying to reach out by email to different people at the company, but all they're offering me is a partial refund. This company is completely unreliable and not worth anyone's money.
This company sells poor quality products and won't stand behind their warranties. I purchased an ice machine that stopped working after just a couple of months. I spent months going back and forth trying to get them to replace it. I sent videos showing the problem and waited over 2 months, but the replacement unit they finally sent was broken too. When I asked for another replacement, they refused and claimed my warranty had already expired. Really disappointed with how they handled this.
My fully automatic ice cream maker quit on me and it was a huge letdown. I only used it about 10 times over the course of a year, but both the cooling system and the motor that mixes everything started acting up around the 13 month mark. The cooling unit completely failed, and the mixing blade motor stopped working. I reached out to Cowsar expecting them to help, but they wouldn't repair it, replace it, or offer any kind of upgrade. Honestly, I found the exact same model on another site for just $70. A kitchen appliance like this should last at least 5 to 10 years, so this was a total waste of money.