Candlewood Hotel Company Reviews

Don't waste your money on this place. I was charged more than the booking price, and the room was completely different from what was advertised. There was no newspaper provided, silverware was missing, and the dishes were dirty. The carpet had a tear in it and smelled bad. I found wet, moldy paper towels under the kitchen sink and towels in the bathroom still had makeup stains on them. There were people smoking outside by the side entrance. The power cut out for a full hour. When I asked the front desk for help with the DVD player, they had no idea how to help me.

We arrived at the hotel after being ordered to evacuate from Naples, Florida. The woman at the front desk flat out refused to honor our paid reservation and wouldn't issue a refund. She seemed untrained and disrespectful. She claimed she couldn't find our reservation, even though she was looking directly at it on her screen. My wife spent over thirty minutes calling around to different places just to give her confirmation numbers. Despite the fact that my wife showed her ID and we share the same last name, the front desk staff gave us a really hard time. The situation got so bad that my wife had to call the police, though they said it was a civil matter and couldn't help. The hotel wouldn't honor our reservation, wouldn't refund us, and then wouldn't even cancel our second night as promised by that same employee. We got charged twice and were denied our stay both nights. We ended up having to pay for two additional nights at a different hotel to have somewhere to sleep. The whole situation is so convoluted and unfair that it's hard to even process what happened.

I accidentally booked a room for the wrong date through a booking website. When I arrived at the hotel, I made a new reservation directly with them and was told to cancel my original reservation through the booking site. Later, I found out that original reservation was marked as non-refundable due to the hotel's policy. I've been going back and forth with both the hotel and the booking service customer support teams trying to get a full refund of the amount I paid. I cannot recommend staying here because I essentially got charged twice, and there was no warning that making a second reservation would not be refundable either.

I want to warn potential guests about an issue with IHG Hotels Group, particularly around promotional periods like Black Friday. I recently booked a room at an IHG property after seeing a significant discount advertised. Just days before my trip, I noticed the hotel had quietly increased my rate without any notification from them. It wasn't a small adjustment but a major jump from the original promotional price. What made it worse was the lack of communication from IHG. I've reached out to customer service multiple times, and despite speaking with several different staff members, nothing was resolved. The whole situation left me frustrated and inconvenienced. If you're thinking about booking with IHG, especially during sales or special offers, be careful and keep close watch on your reservation. There seems to be a real risk they won't honor their advertised rates.

We had a booking at Candlewood Suites in Ft. Myers, Florida. When we arrived, the property looked abandoned. We were initially planning to stay at a Days Inn instead, but they told us this was supposed to be a really nice place. My travel companion uses a wheelchair and can't manage stairs. We were informed that there are no elevators in the building and that the entire lower level with the rooms was shut down because of hurricane damage. The pool was also closed. The property really needs to be shut down permanently. The front desk staff member was friendly and did help us cancel and get our money back. However, the hotel itself is in terrible condition.

This hotel is incredibly problematic. During my week there, a drunk woman confronted me in the lobby at 3:30 in the morning when I went to do laundry. She came into the laundry room and got right in my face with alcohol on her breath, offering me a beer. I ended up having to call the police. The patio has grills available, but it's mostly occupied by smokers and the smoke is overwhelming if you try to use the grill. On top of that, the grill ignition doesn't work properly and you have to use a lighter to get it going. When I posted a negative review on another site, the owner saw it and became extremely upset. He threatened to make me leave if I didn't delete the review. I made some minor edits but kept it honest, and he still asked me to check out. While the laundry facilities are free, the heavy door to the fitness room is often propped open with an overflowing trash can full of garbage, and it sometimes sits like that for days without being emptied. There's a night clerk named Alfred who seems nice enough, but he speaks so quietly you can barely understand him.

The room was nice with pretty much everything you'd need. The staff was super friendly and actually helpful. When we had an issue, they sorted it out for us in just five minutes. The location is fantastic, right near the subway that goes to Manhattan and you can walk along the waterfront. I was staying at the Candlewood Suites location in New Jersey.

Crowne Plaza at Docklands in London had several frustrating issues during my stay. The swimming pool operates on a very limited schedule, only available for children between 3 and 6:30 PM, which made it impossible to use during most of our visit. The key cards failed to work properly, and we lost a significant amount of vacation time troubleshooting this problem. Additionally, the window wouldn't shut all the way, forcing us to sleep in a room that was around 10 degrees Celsius. To make matters worse, the room door came off its hinges when we opened it.

We stayed at the Intercontinental Berlin in early December 2018. When checking out, the hotel didn't return our fifty-euro security deposit. That's essentially theft. We contacted the hotel multiple times afterward, but we never received our money back. Don't stay there.

I booked two rooms at the Crowne Plaza in King's Cross online. When I decided to double-check my reservation the day of arrival, I was shocked to find that the hotel had changed my booking without telling me. They had assigned two complete strangers to share the same bed. I tried calling the hotel repeatedly to fix this error they made, but couldn't get anywhere. I even called the corporate office, but kept getting disconnected after waiting around ten minutes. I spent almost two hours on the phone trying to get them to fix a mistake that wasn't my fault. Fortunately, my guests ended up being happy with their accommodations, but the stress and hassle I went through made me decide not to book with them again.