Cub Cadet manufactures outdoor power equipment including lawn mowers, tractors, and yard maintenance tools. This page shows what shoppers who bought from Cub Cadet report about their experiences, based on verified customer ratings and reviews collected by RetailCoupons.com.
Cub Cadet Reviews
What Shoppers Say About Cub Cadet
Cub Cadet products receive overwhelmingly negative feedback from shoppers, with the vast majority reporting serious reliability and durability issues. Customers describe equipment failing prematurely, tractors requiring frequent repairs that consume most operating seasons, and mowers with design flaws like poor mulching performance and steering problems. Parts availability emerges as a critical concern, with shoppers unable to replace worn components on older equipment, effectively rendering expensive machinery worthless. Customer service interactions are characterized as unhelpful and frustrating.
The rare positive comment acknowledges one product's mulching capability, but this is vastly outweighed by reports of equipment that fails to perform as advertised, even when maintained carefully by owners. Shoppers express regret about their purchases and frustration with the gap between sales claims and actual product performance. The consistent pattern of complaints across multiple product categories (tractors, mowers, trimmers) suggests systemic quality and support issues rather than isolated incidents.
Customer Reviews (19)
Sorted by: Most recentBE CAREFUL BEFORE BUYING! I got what Cub Cadet claimed was their top tier self propelled mower. I maintained that machine incredibly well, determined to keep it working for decades. Eight years in, I needed to swap out the worn tires. Much to my dismay, those tires weren't manufactured anymore, which made my premium mower completely worthless. It's been sitting gathering cobwebs and collecting dust. PROCEED WITH CAUTION WITH CUB CADET.
Third year owning this Cub Cadet tractor. Should easily have around three hundred hours by now. Just hit seventy hours this past weekend after constant effort. Got to seventy point one hours and it died again. Year one was mostly spent in the repair shop and my neighbors mowed our property for us that whole season plus last year. Complete piece of garbage with nothing but endless problems from the equipment dealer. By the way, they're super helpful once your warranties expire. Total garbage!
The mulching performance on this Cub Cadet rider is the absolute worst I've experienced on any mower ever. After finishing our third of an acre, I'm completely covered from head to foot in cut grass pieces. Grass constantly shoots out from the front and the right side. The design is just bad and I wish we'd picked literally any other brand instead of this yellow garbage. We've owned it for three years and it's had this exact problem since day one. I would never suggest this to anyone.
Where do I even begin? Stephanie, Kyle, and Mandy were all unhelpful when I contacted them about service issues. They either disconnected me or wouldn't allow me to hang up and leave feedback. The purchase was four days old when the big box retailer refused a return. The steering pulls heavily to the right, the bagging system doesn't collect properly, and there's significant grass blowback.
ABSOLUTELY TERRIBLE! THIS COMPANY SHOULD NOT BE IN BUSINESS. Got a Cub Cadet string trimmer that was heavily promoted by the sales guy. He kept saying things like "These perform incredibly," "You'll have zero issues," "You're getting your money's worth," "This is a brand new model," and on and on. We paid full retail price thinking we'd invested in a solid piece of equipment that would last years. Initially it worked great. But after less than two years, the carburetor failed completely, no RPMs, no engine strength, no high-speed spinning head to tackle the overgrown vegetation on our property. We figured we'd just replace the carburetor and be done with it, EXCEPT WE CAN'T! Turns out Cub Cadet discontinued this model AND doesn't make replacement parts anymore. Finding a used part? Impossible, since every lawn equipment dealer is familiar with this exact same problem. This appears to be Cub Cadet's business model: produce a faulty product, push it hard in sales, then stop manufacturing it once customer complaints pile up. If you see one of these on sale, skip it. Instead, take your cash, grab a lighter and burn it. Honestly, you'll enjoy yourself more watching the flames. Bottom line - AVOID CUB CADET STRING TRIMMERS AND HEDGE EQUIPMENT! YOU WILL REGRET IT!
I got a 2005 model LT 1046 with a 46 inch deck about two and a half months back and had to basically rebuild the whole thing. It's got nine hundred fifty hours on it. Some structural cracks required welding at weak connection points between the parts manual and owners manual specifications. The manuals are seriously incomplete with lots of stuff you have to figure out yourself. In my view, the engineers who designed this model are incompetent and should be ashamed of their work. The overall construction quality is poor and many areas show cheap materials and thoughtless planning. I also own a GT 235 John Deere that unfortunately got crushed by a falling tree during cleanup work, which seems to be my luck. That mower was the absolute best, and I miss it. Good luck with your Cub Cadets, but I'll say mine is performing okay right now and that doesn't make up for the frustration I went through.
I work in the lawn maintenance industry and have witnessed plenty of these zero turn models get used. Without fail, whenever someone buys one brand new straight from the dealer, within two months they're dealing with engine troubles and parts breaking off everywhere. These aren't worth more than one hundred dollars as parts units if that.
This machine is EXTREMELY LOUD. Cub Cadet has managed to engineer their maintenance process, particularly removing the deck and changing the blades, to be almost impossible. I wasn't happy with how complicated changing blades was on my old John Deere, so I thought I'd give Cub Cadet a shot. They really impressed me with just how unnecessarily difficult they made the blade replacement process.
The absolute worst experience with any business I've dealt with. They apparently can't even manage their finances properly. I purchased a new riding mower with a monthly payment plan set up, and when they didn't collect the first payment I called the shop. By month two I was ready to cover a double payment. Neither charge went through, yet they sent me late fees totaling eighty dollars. I'm still trying to get this straightened out. If it doesn't get resolved soon, I'm demanding my down payment back and buying a completely different brand.
Absolutely terrible customer service. I have a 2023 Cub Cadet XT1 42B with only thirty hours on it. The valve needs replacement. Cub Cadet is refusing to cover it under warranty because I'm not the original purchaser. The previous owner relocated out of state and can't be contacted. They also claim they won't cover Briggs and Stratton engine issues and that needs to go directly through the engine manufacturer. Watch out before purchasing.
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