Cynthia Rowley Reviews

There is no real customer service here. I sent 3 emails about my order and got zero responses back. I'm done ordering from them. There are plenty of other places to shop where you don't have to deal with this kind of aggravation.

I needed to exchange something that was too large. I sent multiple emails since the returns portal wasn't working. I got one weak response and then nothing despite sending more messages. Now I'm stuck with an expensive piece I can't wear. The service has been terrible.

This is a fraudulent operation. I ordered a t-shirt but didn't get a returns label. The quality was poor and didn't match what was shown online. I paid for return shipping myself and tracked it arriving two weeks ago. Still no refund and all my emails are being ignored. This company is impossible to reach.

I'm trying to return a shirt but it's turning into a nightmare. The delivery was fast but arranging a return from overseas to the US is a mess. I've sent customer service multiple messages asking how to get a returns label and got nothing back. The return window is 14 days and time is running out. I can't figure out the international site with my order info, and there's no US phone number available. Does anyone know how to help with this?

This company provides zero customer support after you buy. I got a red Astro pant suit that was hand stitched and it arrived already smelling like someone had tried it on and some of the stitches were already coming loose before I even wore it. I missed the return deadline because I was in the hospital so they refused to exchange it or let me get it repaired. The suit cost over 700 pounds - the most expensive thing I've ever bought. The response I got was so unprofessional with a smiley face emoji and kisses at the end. I'm heartbroken about this purchase. Absolutely avoid this brand.

Terrible quality merchandise. I got white linen pants for an all-white event and when I showed up, my friend pointed out there was a rip by the ankle. At home I realized the damage was way worse - the back was completely torn up with holes everywhere. People at the party were just being nice and didn't tell me. I felt so embarrassed and upset, it ruined my whole weekend. The only reason I wasn't totally humiliated is because I had something on underneath since it was cold. For the price they charge, how is the quality this bad? Why are these pants so expensive if they fall apart after wearing them for under 2 hours?

Stay away from this company. I'd give zero stars if possible. The clothing quality is absolutely disgusting and unwearable. I sent my return back with tracking info but never got my money back and no one answered my calls or emails. This whole thing feels like a scam. I'm going to contact my credit card company and report this to the appropriate authorities.

I purchased a belt for a special event and when I put it on that day, the buckle completely fell off in pieces. It wasn't even constructed properly and for the price was obviously made very cheaply. I emailed customer service and was told I'd hear back from someone. That was 2 months ago and I still haven't gotten a response.

This company is completely dishonest. I returned my order the day after it arrived and got nothing - no refund and no responses to any of my emails asking where my money was. I couldn't reach anyone by phone either. This went on for over 2 months until I finally had to get PayPal involved to recover my own money. It's pathetic that I needed PayPal's help to get them to refund me.

This is a total scam. I got a dress using their try-before-you-buy option. It showed up looking super cheap with terrible low-quality material and frankly just ugly. I sent it back the next day and they received it right away. Then two weeks later they charged me anyway. I reached out multiple times but they ignored me completely. I had to dispute it with my bank. I'm never buying from them again.