Dainese is a global leader in motorcycle protective gear and racing apparel. This page aggregates shopper ratings and reviews of Dainese.com to help you understand real customer experiences with their online store, product quality, shipping, and returns policies.
Dainese Reviews
1.4
22 reviews
What Shoppers Say About Dainese
Created with AI, based on recent reviews
Dainese is rated 1.4 out of 5 by 22 shoppers, and the overwhelming majority of reviews are negative. The core issues center on shipping delays, restrictive return policies, and customer service failures. Multiple reviewers reported orders not shipping within stated timeframes, lack of exchange options, and expensive return shipping to Italy. When products arrived, some shoppers encountered quality issues like leather peeling or flaking on motorcycle jackets within days of light use, only to face refusals from customer service to process returns or exchanges. One small segment of reviewers acknowledged that Dainese products themselves are solid, but the purchasing experience through their online store creates significant friction that overshadows any product quality.
The few positive reviews cite product quality, but the vast majority of shoppers explicitly warn against ordering online from Dainese or its TCXboots division. Complaints about slow fulfillment (8+ days for standard orders, unshipped orders after a week), outdated return policies that require paying substantial international shipping costs, poor sizing guidance despite detailed size charts, and hostile customer service interactions form a consistent pattern across recent feedback. Shoppers feel the company has not adapted its e-commerce and support infrastructure to meet 2024 expectations for a major motorcycle gear retailer.
Customer Reviews (22)
Sorted by: Most recentJennifer M.Jan 28, 2025
I've been waiting since October to place an order for a custom race suit. They kept promising someone would reach out, but nobody ever did. Despite asking repeatedly for contact, I got nothing but silence. It's disappointing to lose a customer after being loyal for over 25 years.
Vincent R.Jan 27, 2025
Outstanding customer service experience! Martina was incredibly patient and helpful throughout the entire process. I really appreciated how responsive and informative she was. Thanks again!
Carlos M.Jan 27, 2025
Fantastic customer service! Martina specifically went above and beyond to help me out and kept me in the loop the whole time. Really appreciate it!
Nicholas C.Dec 19, 2024
This is a complete disaster. Ordering from Italy is problematic and they're totally unhelpful with UK sizing. They sent me the wrong sizes and now I'm paying to send them back. Do yourself a favor and don't order from this website!
Robert F.May 27, 2024
HEADS UP - STAY AWAY FROM THIS BRAND - Consider Alpinestars instead. As someone who's been riding sports bikes for 25 years, I can tell you this was a really frustrating experience. I bought an expensive pair of textile gloves from their store, and they fell apart after a few wears - the seams just ripped. When I tried to get customer service to help, they basically didn't care. The shop is over 1200 miles away and they made it clear they weren't interested in helping. All I wanted was a simple exchange.
Daniel S.May 5, 2024
This smart jacket is a nightmare to set up and connect. Getting it linked to the app is basically impossible. One of the gas connector wires was tucked away behind the battery where I couldn't see it. The jacket I received looks nothing like the one shown in the setup instructions. Why would they make this require advanced technical knowledge and engineering skills just to use the product?
Brandon L.Oct 16, 2023
Totally awful experience. I spent over $800 on items and they didn't fit right. I tried to return them but after reaching out 8+ times, still got no response. Just don't buy directly from them - find a third party seller who actually cares about customer service.
Francisco G.Oct 16, 2023
Terrible company. The gloves wore out after only 5,000 km - less than two years - and they point blank refused to send replacements. All they offered was a 25% discount on their website.
Jacques D.Aug 9, 2023
The return process and customer support here are absolutely nightmarish. This whole experience has been a disaster from start to finish. First, waiting three weeks for delivery to Canada felt excessive. Then their size guide was completely off - way off. I needed to send something back, tried explaining the North American sizing was wrong, and got zilch for a response. To top it off, I had to pay $25 to ship it back myself. After writing them, I waited 10 days just to get a confusing reply. Now they're saying it's my fault for sending it to the wrong address or some nonsense, and they won't refund me. So I'm out the money AND had to pay for shipping twice. Their only response is 'sorry, we can't help.' This company clearly doesn't value their customers. Some of their stuff looks decent, but if your size is wrong, you're going to understand my frustration real quick. It's a shame because the selection is actually cool.
Thomas M.Oct 1, 2022
Way too expensive for what you're getting. This is just another Italian brand that got swallowed up by big American corporations chasing profit. The equipment is basically the same as what everyone else is selling out there. You're paying for the Italian label on gear that could come from anywhere.
Dainese Review FAQ
How is Dainese's rating calculated?
Dainese is rated 1.4 out of 5 based on 22 verified customer reviews. The rating reflects the average score across all submitted reviews, with the vast majority currently being one-star ratings (86 percent of reviews) and a small number of five-star ratings (9 percent).
What do shoppers praise about Dainese?
A minority of reviewers acknowledge that Dainese products are solid and well-made. The motorcycle gear and protective equipment themselves are recognized as quality items by some customers who received them successfully.
What are the most common complaints about Dainese?
The dominant complaints are: slow shipping and orders not fulfilling within stated business day windows, no exchange policy requiring expensive returns to Italy (around 65 euros) plus new purchases if sizing is wrong, poor sizing information despite detailed charts, long refund processing times (three weeks), and unresponsive or hostile customer service. Some reviewers also reported quality defects like leather peeling or flaking on jackets after minimal use, coupled with refusals to process returns within warranty periods.
Do shoppers recommend ordering from Dainese.com?
No. Multiple recent reviewers explicitly warn against ordering online from Dainese or its TCXboots division. The consistent advice is to avoid their e-commerce platform due to fulfillment delays, restrictive return policies, high return shipping costs, and poor customer service responsiveness.
How can I write a review of Dainese on RetailCoupons.com?
If you have purchased from Dainese.com, you can share your experience by submitting a review on RetailCoupons.com. Include details about shipping speed, product quality, sizing accuracy, customer service interactions, and whether you would purchase again. Honest feedback helps other shoppers make informed decisions.
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