Dainese is a global leader in motorcycle protective gear and racing apparel. This page aggregates shopper ratings and reviews of Dainese.com to help you understand real customer experiences with their online store, product quality, shipping, and returns policies.
Dainese Reviews
1.4
22 reviews
What Shoppers Say About Dainese
Created with AI, based on recent reviews
Dainese is rated 1.4 out of 5 by 22 shoppers, and the overwhelming majority of reviews are negative. The core issues center on shipping delays, restrictive return policies, and customer service failures. Multiple reviewers reported orders not shipping within stated timeframes, lack of exchange options, and expensive return shipping to Italy. When products arrived, some shoppers encountered quality issues like leather peeling or flaking on motorcycle jackets within days of light use, only to face refusals from customer service to process returns or exchanges. One small segment of reviewers acknowledged that Dainese products themselves are solid, but the purchasing experience through their online store creates significant friction that overshadows any product quality.
The few positive reviews cite product quality, but the vast majority of shoppers explicitly warn against ordering online from Dainese or its TCXboots division. Complaints about slow fulfillment (8+ days for standard orders, unshipped orders after a week), outdated return policies that require paying substantial international shipping costs, poor sizing guidance despite detailed size charts, and hostile customer service interactions form a consistent pattern across recent feedback. Shoppers feel the company has not adapted its e-commerce and support infrastructure to meet 2024 expectations for a major motorcycle gear retailer.
Customer Reviews (22)
Sorted by: Most recentDavid K.Sep 6, 2022
What a terrible company with staff who have no idea what they're doing. I ordered 4 shirts but got 2 delivered while UPS couldn't get anyone to sign for the other 2, so they were returned. When I called about this, I got a super rude rep who acted like I was trying to scam them just because I mentioned the shirts would come back and hoped for a refund on the $85. The guy got defensive when I pushed back and literally hung up on me. Second call got the same person, claimed to be the manager, and proceeded to insult me while telling me I'd get my money back. Fast forward and it's been about a month since the order, UPS confirmed delivery on August 10th, and here we are in early September with zero refund despite 7 emails and 3 phone calls. I even filed a BBB complaint and got nothing. This direct Dainese order is a nightmare. Don't bother ordering from these people - their staff is incompetent and the service is appalling. I seriously doubt I'll ever see that money.
Dainese Review FAQ
How is Dainese's rating calculated?
Dainese is rated 1.4 out of 5 based on 22 verified customer reviews. The rating reflects the average score across all submitted reviews, with the vast majority currently being one-star ratings (86 percent of reviews) and a small number of five-star ratings (9 percent).
What do shoppers praise about Dainese?
A minority of reviewers acknowledge that Dainese products are solid and well-made. The motorcycle gear and protective equipment themselves are recognized as quality items by some customers who received them successfully.
What are the most common complaints about Dainese?
The dominant complaints are: slow shipping and orders not fulfilling within stated business day windows, no exchange policy requiring expensive returns to Italy (around 65 euros) plus new purchases if sizing is wrong, poor sizing information despite detailed charts, long refund processing times (three weeks), and unresponsive or hostile customer service. Some reviewers also reported quality defects like leather peeling or flaking on jackets after minimal use, coupled with refusals to process returns within warranty periods.
Do shoppers recommend ordering from Dainese.com?
No. Multiple recent reviewers explicitly warn against ordering online from Dainese or its TCXboots division. The consistent advice is to avoid their e-commerce platform due to fulfillment delays, restrictive return policies, high return shipping costs, and poor customer service responsiveness.
How can I write a review of Dainese on RetailCoupons.com?
If you have purchased from Dainese.com, you can share your experience by submitting a review on RetailCoupons.com. Include details about shipping speed, product quality, sizing accuracy, customer service interactions, and whether you would purchase again. Honest feedback helps other shoppers make informed decisions.
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