Danner is a footwear company known for work boots and outdoor shoes, based in Portland, Oregon. RetailCoupons.com provides ratings and reviews from real customers who have purchased from Danner, helping you understand shopping experiences before making a purchase decision.
Danner Reviews
2.1
23 reviews
What Shoppers Say About Danner
Created with AI, based on recent reviews
Danner is rated 2.1 out of 5 by 23 shoppers, with a majority of reviews expressing serious dissatisfaction. The most common complaints center on slow order processing and shipping delays (taking two weeks or longer to arrive), poor quality control with boots arriving with defects like dents and sole fit issues, problematic returns and refund processes (particularly for UK customers facing months-long delays), and unexpected additional costs such as high import duties. Several shoppers also report dissatisfaction with Danner's recrafting service, citing instances where boots were damaged during the rework process and became irreparable after multiple refurbishment attempts.
Few reviewers highlight positive experiences. Those giving higher ratings appear to appreciate Danner's reputation for quality and its Pacific Northwest heritage, though this goodwill is quickly eroded when orders arrive late, damaged, or with surprise fees. Customer support responsiveness is frequently questioned, with reports of support dismissing legitimate quality concerns about older stock and failing to address shipping delays promptly. Overall, shoppers advise carefully considering whether the premium price point justifies the operational and quality issues currently documented in reviews.
Customer Reviews (23)
Sorted by: Most recentStephen M.Mar 9, 2022
They have zero quality control. I've bought four pairs and three of them were clearly factory seconds, yet they were sold to me as full price products at 350 dollars. Way overpriced work boots. I sent Danner photos and complained about it. Never heard anything back.
Nicholas T.Jan 4, 2022
This whole process has wasted so much of my time. The return system is terrible. You have to drive your package to a DHL location, and the nearest one for me is forty five minutes away. Then Danner charges you for return shipping and pulls that cost straight from your refund. They made me pay 66 dollars just to ship boots back to the US. That alone keeps me from ever ordering again. Even if these were the greatest boots ever made, the return hassle wouldn't be worth it.
Rebecca H.Oct 21, 2021
Don't waste your money on these. The material started falling apart after just six months of normal use. The rubber and fabric separated where they meet and everything has frayed badly. Otherwise these shoes have been wonderful, super comfortable and fit great. But now water will get in and they're deteriorating way faster than they should, considering what I paid and how many cheaper alternatives I've owned that lasted much longer. When I reached out about the damage, the company basically said wear and tear doesn't count and they won't help. Unacceptable response for a premium priced shoe. Skip this brand entirely.
Danner Review FAQ
How is Danner's rating calculated?
Danner's 2.1 rating is an average of all customer reviews submitted to RetailCoupons.com. The rating distribution shows that 52 percent of reviews are one star, 22 percent are two stars, 4 percent are three stars, 4 percent are four stars, and 17 percent are five stars.
What do customers praise about Danner?
Positive reviews mention Danner's reputation for quality craftsmanship and its heritage as a Pacific Northwest-based company. Some customers express willingness to pay premium prices based on the brand's historical reputation.
What are the most common complaints about Danner?
Reviewers frequently report extended shipping delays (two to three weeks or longer), quality control issues including defective boots upon arrival, problematic return and refund processes (especially for international customers), unexpectedly high additional costs like import duties, and concerns about the recrafting or boot repair service damaging the product rather than restoring it.
Do customers recommend shopping at Danner?
Based on review data, the majority of customers express caution or dissatisfaction. Most reviewers advise potential buyers to think carefully before ordering or to stay away entirely, citing the combination of premium pricing, delayed delivery, quality concerns, and customer service issues.
Are there issues with Danner's return and refund process?
Yes. Multiple reviews specifically mention difficult returns, lengthy refund timelines (especially reported by UK customers facing months of back and forth), and challenges in sending items back. This is listed as a significant problem area for the company.