Davines Reviews

When I had problems with a defective product, Davines refused to own up to it. They pointed the finger at the retailer and said they'd get back to them on my behalf. Spoiler alert, they never followed up with me. This has been hands down one of my worst experiences with any company's customer service. I used to be loyal to Davines but after this I'm done shopping with them.

Got the Minu Duo and Minu Hair Serum shipped out really fast with no issues. Overall happy with what I got, though the price tag is pretty steep. They smell nice and work as advertised for color protection. That said, honestly they might not be worth what they're charging. I've found similar quality products for less money elsewhere.

The products are fine but their customer service is absolutely awful. I spent a hundred bucks on shampoo and it arrived with a broken pump. Neither the salon nor Davines seemed to care. Davines wouldn't even throw in a couple samples so I could test the conditioner before dropping another hundred. I really regret spending that much on shampoo but I'm putting this out there so others can learn from my mistake. There are tons of equally good or better options from companies that actually respect their customers. This brand clearly doesn't get who their customers are. The way a loyal customer got pushed aside when asking for something reasonable says everything you need to know about how they operate.

Had trouble trying to return a product that didn't work like it claimed. They kept going back and forth asking me for the order number even though my husband placed it with his email on file. They had all the info they needed but this person named Amy just kept refusing to help me out.

They charged my credit card but I never got the product. Their only way to reach them is email. They told me to file a claim with the shipping company but it got rejected because the product apparently was never shipped out in the first place. I had to fight with my credit card company to get my money back. Not ordering from them online ever again.

I tried the MINU shampoo for keeping my hair color and it was a total disaster. My hair is curly and fine and long, and it got so matted and tangled I could barely use it twice! The salon where I bought it wouldn't refund me so heads up, don't get Davines products from a salon unless you've tested them first, and definitely check that it works with curly fine hair.

These products are way too harsh for my scalp. I used them on my colored hair, doing the shampoo with the MELU serum and the ALCHEMIC Conditioner in Tobacco shade. Really let down by how they performed, they actually dried out my hair and made my scalp really irritated. Would stay away from these.

I absolutely love what Davines does. Been cycling through their Purifying and Energizing shampoos and gels for quite some time and I still notice the difference every single time I use them. My hair looks and feels healthier than it has in years and even though it costs more, it's totally worth it. My sister in law turned me on to it and now I won't stop telling everyone I know about how great it is!

I dropped over $200 on Davines products and when they showed up, the box was destroyed and soaking wet. The shampoo had leaked everywhere and that stuff is not cheap at all. Thankfully I managed to save most of the other items. But here's the thing, their customer service barely exists. I reached out multiple ways throughout the week and never got a response. Seems like they don't really care much about how they treat their customers.

The products themselves are great but I have a problem with their delivery partner. Every time I order, they skip actually coming to my house and I end up having to drive 30 minutes to pick it up. I'm going to order from a different retailer for my Davines stuff from now on.