Deliveroo Australia is a food delivery service that connects customers with restaurants and independent merchants for meal delivery. This page aggregates customer ratings and reviews from shoppers who have used the platform, helping potential users understand the service quality and reliability based on real user experiences.
Deliveroo Australia Reviews
1.3
24 reviews
What Shoppers Say About Deliveroo Australia
Created with AI, based on recent reviews
Deliveroo Australia has received overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.3 out of 5. The most common complaints center on poor customer support, late or missing deliveries, and unresponsive service when issues arise. Shoppers report orders arriving hours past estimated delivery times, items missing from orders, cold food upon arrival, excessive fees, and difficulty reaching the company to resolve problems. Several reviewers describe being denied refunds for orders that never arrived or were significantly delayed.
A small minority of shoppers (8 percent) have left five-star ratings, but the overwhelming majority (92 percent) gave one-star reviews. The consistent pattern across complaints suggests systemic issues with order fulfillment, driver accountability, and customer service responsiveness rather than isolated incidents.
Customer Reviews (24)
Sorted by: Most recentGregory J.Sep 2, 2022
Disappointing. More than a few times they've failed to arrive with our order, cancelled last minute, or left us hanging past 50 minutes only to cancel without showing. We're done with them. They charge way more than the actual restaurant but somehow still botch the delivery.
Marcus T.Sep 2, 2022
Terrible experience. On multiple occasions over 3 times, they simply didn't show up with the food or cancelled at the last second. We ended up waiting longer than 50 minutes just to get notified about a cancellation or the driver never appearing. Not ordering from them again. The prices are already 25% higher than going direct to the restaurant, and they still can't manage to get deliveries right.
Robert H.Aug 21, 2022
Complete disaster. The order got left on the porch without any knock or bell ring even though we were right by the entrance. I only found out it had shown up when the app bragged about how fast they delivered it. The meal was ice cold and super pricey. Then you realize there's basically no way to file a complaint aside from sending an email (which I did but got zero response). Somehow found a phone number through Google that turned out to be an overseas support center. Needless to say not much help there, though at least the person got their English practice in. Just avoid them.
Christopher B.Aug 13, 2022
This isn't actually a food delivery service. It's a ripoff machine. My pizza vanished. The app claimed it got delivered at 1 in the morning but the restaurant closed at 11 so where was it sitting for those 2 hours? Why didn't they just leave it at my door like everyone else gets? Their support is useless. They just say no refund because their tracker shows delivered. Total nonsense. Must be some kind of front for something shady because they clearly don't care about customer satisfaction. SAVE YOUR CASH AND TIME.
Joseph B.Jul 24, 2022
Got takeout from a Chinese place through the app and waited over 2 hours. I called to check on my order and they said they'd contact the driver to rush it. Then the driver calls me asking for my code over the phone which seemed weird since normally they show up and ask in person, but I assumed it was a new policy so I gave it to him. He said it was already delivered even though he never came by. I called back and explained I didn't get anything and asked about a refund or store credit, but they refused since their system showed delivered. I mentioned the driver requested the code by phone but didn't actually drop it off, and they wouldn't help. I asked them to ring the driver to see where he left it and they said they tried but he didn't pick up. So not only did I not receive the food, I also didn't get my money back or credit, and it cost me nearly $57. The customer service was absolutely infuriating especially since I've been ordering regularly.
Brandon H.Jul 22, 2022
Not great. Got our meal after 2.5 hours. It was soggy and cold. They should upgrade how orders get processed so restaurants can't accept orders when there aren't enough drivers on the road. If I was running the restaurant I'd be concerned because this reflects badly on your business too.
Ashley W.Jun 23, 2022
This company is a total scam! They sent the wrong order and refused to swap it out or anything. I never even requested a refund, I asked them to take the incorrect order back and bring what I actually paid for. Instead they kept my money and didn't deliver what I purchased.
Lauren E.Apr 15, 2022
Fantastic experience. Arrival was punctual and the driver was respectful. The meal stayed hot the whole time. Loved my first go around. Totally satisfied.
Deliveroo Australia Review FAQ
What is the current customer rating for Deliveroo Australia?
Deliveroo Australia is rated 1.3 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews (92 percent) are one-star ratings, reflecting significant customer dissatisfaction.
What are shoppers complaining about most?
The primary complaints involve late deliveries (sometimes by more than an hour), missing items from orders, unresponsive or unhelpful customer support, refusal to provide refunds, and food arriving in poor condition. Customers also report issues with drivers not completing deliveries and difficulty contacting the company when problems occur.
Do customers recommend Deliveroo Australia?
Based on the review data, the service is not recommended. Reviewers explicitly state they would not recommend the platform, and the extremely low average rating reflects widespread dissatisfaction with the delivery experience and customer service.
What happens if my order doesn't arrive or has missing items?
According to customer reviews, support responses have been inadequate. Shoppers report being asked to photograph missing items (which is logically impossible), receiving dismissive responses to complaints, and being denied refunds even when orders never arrived. Customers advise contacting the company immediately if there are issues, though they warn that support may not be helpful.
How do I write a review for Deliveroo Australia on RetailCoupons.com?
You can share your experience by submitting a review on RetailCoupons.com with a star rating and detailed description of your experience. Honest feedback about delivery times, food quality, driver behavior, and customer support helps other shoppers make informed decisions about using the service.