Deliveroo Australia is a food delivery service that connects customers with restaurants and independent merchants for meal delivery. This page aggregates customer ratings and reviews from shoppers who have used the platform, helping potential users understand the service quality and reliability based on real user experiences.
Deliveroo Australia Reviews
1.3
24 reviews
What Shoppers Say About Deliveroo Australia
Created with AI, based on recent reviews
Deliveroo Australia has received overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.3 out of 5. The most common complaints center on poor customer support, late or missing deliveries, and unresponsive service when issues arise. Shoppers report orders arriving hours past estimated delivery times, items missing from orders, cold food upon arrival, excessive fees, and difficulty reaching the company to resolve problems. Several reviewers describe being denied refunds for orders that never arrived or were significantly delayed.
A small minority of shoppers (8 percent) have left five-star ratings, but the overwhelming majority (92 percent) gave one-star reviews. The consistent pattern across complaints suggests systemic issues with order fulfillment, driver accountability, and customer service responsiveness rather than isolated incidents.
Customer Reviews (24)
Sorted by: Most recentNicholas G.Apr 11, 2022
They took an order from a restaurant that was already closed. The app is completely broken and not getting fixed. Try somewhere else. Food never showed and there was zero compensation for messing up. I'm aware the refund takes at minimum five business days anyway. Seems like they're fine taking the cash regardless of the situation, just padding their numbers even if the restaurant is shut down. This is ridiculous. The company won't last long. Find another service.
Kevin P.Dec 17, 2021
Marking deliveries complete just to look good. The drivers constantly claim they've dropped off the food, then roll up 20 minutes afterward to make their stats look better. What bothers me most is knowing they pull this trick all the time. I'm an idiot for coming back but this time I'm done for good. Even with their new tracking system they've found a workaround somehow. This is the third time this has happened.
Thomas P.Sep 4, 2021
Booked the night before so I wouldn't stress about food for a business meeting. They said it would arrive between 12 and 12:30. They already took the cash. At 11:45 I saw no movement from the restaurant. Called them and got no answer. Tried to get hold of the company but there's no direct contact. Sent an urgent email. Called the restaurant again and surprise, they don't even partner with this delivery app. So the order was impossible from the start. Sent another email at noon and again at 12:10. Meanwhile I'm scrambling to find food for 13 people. At 12:45 they finally email saying the restaurant cancelled. That's a lie. It was never possible to begin with. They claim the charge will come off within a few business days. Over $200 that they absolutely should not have charged and had hours to catch the problem, instead blaming the restaurant while refusing to take any responsibility or apologize for their mess. They didn't even respond until far too late. AVOID THEM COMPLETELY.
Jessica L.Aug 5, 2021
FRAUD ALERT. Be careful. I didn't even place an order with them but they charged my card $49. They don't even operate in my neighborhood. I've phoned twice and sent multiple emails asking for the money back. After 2 months still nothing. Phone support is useless. They're ripping people off! DO NOT use this.
Deliveroo Australia Review FAQ
What is the current customer rating for Deliveroo Australia?
Deliveroo Australia is rated 1.3 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews (92 percent) are one-star ratings, reflecting significant customer dissatisfaction.
What are shoppers complaining about most?
The primary complaints involve late deliveries (sometimes by more than an hour), missing items from orders, unresponsive or unhelpful customer support, refusal to provide refunds, and food arriving in poor condition. Customers also report issues with drivers not completing deliveries and difficulty contacting the company when problems occur.
Do customers recommend Deliveroo Australia?
Based on the review data, the service is not recommended. Reviewers explicitly state they would not recommend the platform, and the extremely low average rating reflects widespread dissatisfaction with the delivery experience and customer service.
What happens if my order doesn't arrive or has missing items?
According to customer reviews, support responses have been inadequate. Shoppers report being asked to photograph missing items (which is logically impossible), receiving dismissive responses to complaints, and being denied refunds even when orders never arrived. Customers advise contacting the company immediately if there are issues, though they warn that support may not be helpful.
How do I write a review for Deliveroo Australia on RetailCoupons.com?
You can share your experience by submitting a review on RetailCoupons.com with a star rating and detailed description of your experience. Honest feedback about delivery times, food quality, driver behavior, and customer support helps other shoppers make informed decisions about using the service.