Deltaextrax sells specialty extracts and blended products online. This page aggregates shopper ratings and reviews from RetailCoupons.com to help prospective customers understand what to expect when ordering from this retailer.
Deltaextrax Reviews
1.6
25 reviews
What Shoppers Say About Deltaextrax
Created with AI, based on recent reviews
Deltaextrax receives highly polarized feedback, with 80 percent of reviewers giving one star and only 12 percent awarding five stars. The primary complaints center on shipping delays that extend well beyond stated timelines, with customers reporting waits of multiple weeks for orders to arrive. Customers also report unresponsive customer service when attempting to resolve issues, with several describing being ignored after requesting refunds or shipment cancellations. One reviewer noted unauthorized charges for items added to their cart just to check costs, with the company refusing to address the problem.
The small group of satisfied reviewers report positive experiences with product quality and taste, praising specific blends as smooth and effective. These customers note that when orders do arrive, they typically come within four to five days, and they appreciate the product selection. However, the overwhelming majority of recent feedback suggests that shipping reliability and customer service responsiveness have deteriorated, with one long-term customer indicating they would not order again despite previously enjoying the business.
Customer Reviews (25)
Sorted by: Most recentAndrew W.Oct 20, 2022
I'd rate this a zero if the system would let me. They charged my card and then never sent my order. I sent nine separate emails to their customer service department and got zero responses back. If you order from this site, your stuff isn't going to arrive. Don't say you weren't warned.
Marcus V.Sep 9, 2022
This place is operating like a scam. I put in an order and got the confirmation email, but almost a week goes by with nothing happening and nobody from customer service reaches out. I tried messaging them through social media and they told me all orders get sent out within 3 days, then said to email support instead. After I told them I already had emailed, they blocked me. Thankfully I used a credit card because I'm going to dispute the charge and get my money back.
Rebecca J.Sep 8, 2022
This was my first order from them and ran into problems right away. Everything took way too long to arrive and they shorted me an item. Nobody from their support team got back to me and it's been weeks at this point. I'm accepting the loss, but I definitely won't be ordering from this place again.
Robert D.Mar 31, 2022
Total scam. I ordered ten days ago and the only email I got was on order day saying they were working on it. When you call, you just get a voicemail on what sounds like a personal cell phone. That's their customer service setup. I'm calling my credit card company tomorrow to dispute this. I've sent three separate emails to their support team and haven't heard back once.
Christopher B.Mar 5, 2022
This company rebranded from their old name and what they're doing is sketchy. They're repackaging old disposable vape pens from the old brand into new packaging with old oil that's clearly different in quality, which sounds like fraud to me. The older pens have murky yellow liquid while the new stuff is clearer and better quality. It seems like a total ripoff and I actually have photos showing the difference. I'm reporting this to the proper authorities so hopefully they can clean up this industry and protect people. I can't trust this company moving forward and I'd stay away from them.
Deltaextrax Review FAQ
What is Deltaextrax's average rating on RetailCoupons.com?
Deltaextrax is rated 1.6 out of 5 based on 25 customer reviews. The ratings are heavily concentrated at both extremes, with 80 percent one-star reviews and 12 percent five-star reviews.
What do customers praise about Deltaextrax?
Satisfied customers highlight the quality and taste of specific product blends, describing them as smooth and effective. Long-term customers who have had positive experiences report that orders typically arrive within four to five days when shipping proceeds normally.
What are the main complaints about Deltaextrax?
The most frequent complaint is shipping delays significantly exceeding stated timelines, with customers reporting waits of three to four weeks or longer. Customers also report unresponsive customer service when attempting to resolve issues, refund requests, or halt shipments. Additional complaints include unauthorized charges and incorrect tracking numbers.
Do customers recommend ordering from Deltaextrax?
Based on review feedback, most recent customers do not recommend Deltaextrax. Multiple reviewers who placed orders during promotional periods or holiday seasons report that the company appeared unprepared for sales volume, resulting in extended delays and poor communication.
How can I write a review of Deltaextrax on RetailCoupons.com?
After making a purchase from Deltaextrax, you can submit a review through RetailCoupons.com to share your experience with other shoppers. Include details about product quality, shipping speed, customer service responsiveness, and overall satisfaction to help others make informed decisions.
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