Direct Energy Reviews

I've never had good experiences with this company. My invoices are consistently too high.

After almost a decade as a customer, I'm seriously thinking about finding another provider. My monthly charges have become unreasonably expensive especially in recent years. Customer service phone lines have gotten longer and representatives seem less competent. The overall quality has really dropped off!

I won't be renewing with this company. They provide terrible service and their customer support is below acceptable standards. Pricing is way too high for what you get. I'd strongly suggest anyone thinking about switching to them explore other options instead.

I would never recommend Direct Energy. It's hands down the worst electric option available. Just don't use them.

I spoke with three different representatives who couldn't assist me properly. They all said the same thing and none had a corporate contact number. The final rep, Mani, was rude and dismissive and the so called escalation team was equally unhelpful. They just repeated what I'd already heard. Save your budget and eliminate the escalation group because they're useless. My service got cut off over just one dollar. I set up a payment plan on the fifteenth for $96 with the remainder due on the twenty sixth. Due to miscommunication, it should've been $97. They disconnected everything and refused to work with me except to demand the full remaining amount, which wasn't feasible at that moment. This will probably fall on deaf ears but know that I will never refer anyone here and I'm sharing my experience everywhere I can. I'm not always prompt with bills but they always get paid. When your system relies on computers making decisions, problems happen. I'm switching providers as soon as I can.

No organization whatsoever. They removed my autopay without telling me, expecting I'd somehow know. My final bill went to collections, and I paid it the day after being notified. Two months pass, and the collections agency claims they never got the payment, so I paid them too. Called Direct back and they said yes, I had paid them directly but they never informed the collection agency.

Not a good choice. They call constantly every single week even though I've repeatedly told them I'm not interested. One representative named Mustafa even started cursing at me and insulting my family members. Totally unprofessional. I believe the relevant authority should investigate this company's customer service practices. They're absolutely ridiculous and I'd tell anyone to avoid speaking with them.

I hate that I even have to leave a review! Dealing with these people is frustrating. My electric bill has practically doubled over two years. When I asked about switching plans, they informed me I'm locked into a contract and it would cost $325 to break it. I've been with them for six years on automatic payments and this is how they show their appreciation. Steer clear of this company.

Switching to Direct Energy two months ago was easily my worst choice! Get out while you can! The customer support is honestly the most disappointing I've ever encountered. I couldn't get auto payments set up through my bank despite submitting an online form that was supposedly accepted then rejected. I ended up using credit cards instead, which apparently they prefer over bank transfers like every other bill I pay. Long story short, I cancelled after less than two months and will pay an early termination penalty rather than stay. Different agents gave me conflicting information about my setup, so I'm relieved to stop dealing with this terrible support and go back to my old providers with zero issues. I've used those other companies for over sixteen years without problems, so goodbye Direct Energy and good luck finding someone else to put up with them. Find a different utility provider!

This is by far the worst energy company I've dealt with! Their customer service is a nightmare with huge wait times, unhelpful reps, and major communication problems on both ends. Good luck getting escalated beyond a manager because that simply won't happen. A rep promised me one price at my home but charged me something completely different and refused to correct it. When I switched companies, they slapped me with a full cancellation fee despite the price mismatch. This company has zero regard for customers and their fees are outrageous.